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Business Profile

Bras

Misses Kisses Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2024

    Type:Order Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from them. I only got part of my order. I sent them photos of what I received. They are claiming the weight of the box was correct and will not send me the rest of my order.

    Business Response

    Date: 04/29/2024

    On April 19, 2024, *********************** contacted Misses Kisses to report missing items from her order (#******), highlighting the absence of components from a Combo Kit, including two extra pads, extra straps, pasties, and anti-slip stickers. We responded promptly, expressing apologies and requesting a photo for confirmation to rectify the mistake. Additionally, we offered helpful setup resources and suggested a complimentary fitting to ensure a proper fit. 

    Following ******'s complaint, we checked the weight on the shipping label. ***** *** weighed the items she claimed to have received, estimating a weight significantly lower than the weight recorded during shipment, prompting further investigation. We provided evidence on April 19, 2024, demonstrating that the package was weighed before shipping, and the weight matched the entire order, including the supposed missing items. Despite Misses Kisses' efforts to address the issue and present evidence, ****** insisted on returning the entire order and demanded a refund, threatening to leave a negative review. 

    Misses Kisses responded with a comprehensive explanation and provided videos showcasing the weight of the package with all items, confirming that it matched the weight on the label. Upon removing the items claimed to be missing, a noticeable weight difference was observed, further supporting the accuracy of the initial shipment. Despite these efforts, ****** remained dissatisfied with the resolution.

    Therefore, Misses Kisses respectfully asserts that the order was fulfilled correctly and in its entirety, with stringent procedures in place to ensure accuracy. Misses Kisses remains committed to resolving genuine issues and ensuring customer satisfaction.

    Customer Answer

    Date: 04/30/2024

     
    Complaint: 21601136

    I am rejecting this response because:

    The items missing were not in the box. I just want the items missing or a refund. Simple. Fix the mistake! I sent proof of the missing items. The weight cant be correct because they were not in the box. 

    Sincerely,

    ***********************

    Business Response

    Date: 05/20/2024

    Dear **************,
     
    Customer satisfaction means everything to us. We are genuinely sorry that your experience with Misses Kisses has not met your expectation. After thoroughly reviewing, we confirmed that all items were shipped to you prior to leaving our office, as we weigh all packages when shipped. It is possible, someone could have opened the box after it left our possession, and we could have worked together to file a claim with USPS. 

    We had escalated this to our Owner and Founder so you two could find a solution. ****** personally reached out to you via text on 5/9/24 at 5:08PM PST and she also left you a voicemail. 

    We have not heard back from you. 
     
    Being a small business, your happiness is our priority. 
     
    Best regards,
    Misses Kisses Co.

    Customer Answer

    Date: 05/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. I received a refund thanks to PayPal for the missing items since the business did not do so. So my issue has been taken care of. 

    Sincerely,

    ***********************
  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company does not respect its refund policy and tries to scam people buying product. One the product is not as advertised and does not work at all and if you want to contact someone about the product they charge u a $10 fee. I tried contacting them multiple times and was sent in a circle when trying to return the product. Each time it was a similar response "sorry click this link with return details," the links would send me back to their website not to any instuctions. So I decided to contact them using their chat feature on their website where I was told I had to pay a $180 resrock fee on top of what I already spent. I then took the matter to the bank to at least get my money back due to false advertising and the product not working as claimed then the company reaches out to my bank and reverses the charge by lying and claiming I was fighting due to not receiving the product, that's a lie, I have it in my closet collecting dust it has nothing to do with wether or not I received the product. Then I try and contact the company again and they say they supposedly sent me an email with a return address which I never received. Horrible lying company who steal and don't honor their return policy they run people in circles until it's the product is out of their so-called return policy. They offer no help and try their best to make the customer at fault instead of taking responsibility. And of course now it's too late for any refund to be possible -_-

    Business Response

    Date: 01/30/2023

    THE *** WORKS AS DESCRIBED. THE CUSTOMER NEVER REACHED OUT FOR HER COMPLIMENTARY FITTING. WE HAVE THOUSANDS OF HAPPY CUSTOMERS. WITH PROPER FITTING AND ADJUSTMENTS, THE *** WILL WORK. WE ROVIDE COMPLIMENTARY FITTINGS TO ALL OF OUR CUSTOMERS TO ENSURE A PERFECT FIT. CUSTOMER SATISFACTION IS EVERYTHING TO US.

    WE DO HONOR OUR RETURN POLICY AND SENT THE CUSTOMER THE RETURN ADDRESS MULTIPLE TIMES. WE DO NOT PROVIDE A RETURN SHIPPING LABEL BUT THIS IS NOTED ON OUR SITE BEFORE PURCHASING.

    WE DO NOT CHARGE A $10 FEE TO CONTACT US- THIS CUSTOMER IS VERY MISINFORMED. ON ALL THREE OCCASIONS SHE REACHED OUT, WE REPLIED TO HER AND NEVER CHARGED A FEE. THIS COMMUNICATION IS INCLUDED IN THE ATTACHED SCREENSHOTS.

    A $180 RESTOCKING FEE IS COMPLETELY MADE UP BY THE CUSTOMER. WE TOLD HER MULTIPLE TIMES THAT WE DO NOT CHARGE A RESTOCKING FEE. THIS IS ALSO INCLUDED IN THE ATTACHED SCREENSHOTS.
    See Attachment/File: Screen Shot 2023-01-30 at 11.54.26 AM
  • Initial Complaint

    Date:10/07/2022

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Bridal Bra Kit and Bio Gel Pads on 9/10/22. The total cost is $174 which I'm paying in 4 installments of $43.5. I had to move out of the original delivery address due to an emergency, so I wasn't able to physically receive the delivery until 10/6/22. Unbeknownst to me - the merchant does not have a 30 day return policy. They have a 21 day after delivery return policy. It's been 22. If I complete a complimentary virtual fitting they will extend that 21 days to 2 months after delivery date (giving me until November 14th) however I needed this by October 7th for a final dress fitting, and then for my wedding on October 29th. The soonest fitting is not until October 24th - the week of my wedding which is not convenient for me.

    Business Response

    Date: 10/21/2022

    Consumer Response /* (2000, 9, 2022/10/17) */
    Company able to accommodate my fitting - and is allowing me to return

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