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Business Profile

Biofeedback Therapy

Dr. Sebi's Cell Food LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 12/3/24 Purchase cost: ****** Today is 12/12/24 and my products hasnt arrived, I reached out to the business and they were very unempathetic and told me all sales are final and that I will not be reimbursed. I paid $****** and I have not received any of my products. **** has a delivery date of today 12/12/24 at 9pm and it is after 9pm and nothing has arrived. I told them that the postman already left for the day and I know for a fact that it is not being delivered today and that my package is lost. This business stole my money and dont want to refund me my own money. They had the responsibility of using a shipping service that will reach their customers on time. I would like my money returned to me and I will never patronize this establishment again.

    Business Response

    Date: 12/31/2024

    Complaint #********

    Dear BBB Representative,
    Thank you for providing us the opportunity to address this matter. We value our customers and strive to ensure their satisfaction with both our products and service.
    In regard to Tisina Samaroos complaint, we understand their frustration regarding the shipping delay. Due to the holiday season, many shipping carriers experienced delays beyond our control. Every time the customer contacted us, we provided updates on the situation, including tracking information, and reassured them that their products were en route.

    We are pleased to confirm that the customers package was successfully delivered on Saturday, December 14, 2024. This is verified by tracking information, which was also provided to the customer to monitor the status of their delivery.
    We regret any inconvenience caused by the shipping delay and empathize with the customers concerns during the wait. However, we fulfilled our responsibility by shipping the order promptly and communicating transparently about the delays caused by external factors.

    Should you require further documentation, including tracking details or delivery confirmation, we are happy to provide them. We value our customers and always aim to resolve issues in a fair and transparent manner.

    Thank you for your attention to this matter.
    Sincerely,
    ******* *.

    Customer Answer

    Date: 12/31/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *******

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product that had a defective lid. I attempted to open the product through other means, but found it dangerous and unsuccessful. I contacted ***** and reached out to ***** Z in regards to the situation. I let them know I wanted a new shipment of the item via email 3 times. They responded but did not provide any resolution."Thank you for contacting Dr. ****** Cell Food. You can attempt to pry the lid open with the outer ring. At the very edge of the lid you can use the edge of the ring to open the seal. The seal is there to preserve the freshness of the product. It you have any questions about this method please give us a call at ************. Thank you!***** *. ******************************* Food."I want a full refund of the product or a new shipment.

    Business Response

    Date: 12/18/2024

    Subject: Response to Complaint ID #********

    Hello,
    Thank you for reaching out and providing us the opportunity to address this matter. We take all customer concerns seriously and appreciate the chance to clarify the situation regarding ****** *******.

    The customer reported an issue with a defective lid on a product they purchased. Upon receiving their feedback, we responded promptly with instructions on how to safely open the product. However, to ensure the customers satisfaction, we reshipped the item in good faith as per their request. We have documentation confirming the reshipment was completed successfully.

    Since this resolution, the customer has placed a new order with us on December 1st, demonstrating continued trust in our products and services. We are committed to maintaining a positive relationship with all our customers, and we believe we have acted responsibly and fairly in addressing their concerns.

    Should you require any further information or proof of the reshipment, we would be happy to provide the necessary documentation. Please let us know how we can assist further in resolving this matter to everyones satisfaction.

    Thank you for your time and attention.
    Sincerely,

  • Initial Complaint

    Date:08/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #****** Confirmed August 16 Purchase date.summary $152.80 Order summary ************* $18 Green Food Plus $50 Bromide Plus Capsules$30 Banju $50 + $4.80 tax The package was never delivered. They (Dr. ***** say it's no longer their problem and I have to file a claim with the shipper - ***** I didn't ship it so I can't even answer all info for a claim like 'Insurance paid'. **** site is difficult to navigate and has knocked me out twice now. Plus it says I may have to wait ***** days to file a claim. Dr **** has my money and I have no products. I don't know when and if **** will process a claim for me. $152.80 is no small amount. Dr **** should be responsible for their products to arrive safely to the paid customer (me). I want them to rectify this for me. I've already spent hours trying to file a claim on **** website to no avail. This shouldn't be my problem to solve. Please help me get my $152.80 back from Dr. ***** I appreciate your help with the extremely frustrating situation.

  • Initial Complaint

    Date:12/04/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Dr. ***** supplements. 2-3 bottles. I paid ***** *** freight at the time of order and they took my order. The next day, I received an email that I owed another ****** if I wanted to receive this item. That is ***** *** to ship 2-3 bottles of supplements?

    I said NO... return that immediately and asked Dr. ******* to accept the return. THEY HAVE REFUSED. I made this purchased 11.21 and it is now ***** They sent me an email telling me it's "perfectly" normal to pay this much shipping for some supplements. It isn't. I thought the freight charge included duty ******* *** freight for a few supplements) and if there was more charges, it should have been made clear at shipping. I've bought couches ********** and paid less freight lol

    The utter refusal to respond to me or the freight company is quite unethical and not standard business practice.

    I want my money refunded, but I also want this complaint made public because this is a reputable name and they acting very dishonest. They know how long a credit card dispute takes. So I'll be paying interest and who pays the storage charges from the freight company? I sent them an email telling them I will not pay for that. I emailed immediately when I was notified of extra freight charges.

    Business Response

    Date: 01/17/2023

    Business Response /* (1000, 6, 2022/12/15) */
    Customer placed an order online on 11/21/2022. In the checkout process before making the payment, the client accepts the terms and conditions, which states that all sales are final and that generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. Import duties, taxes, and charges are not included in the price or shipping costs. These charges are the buyer's responsibility. Please understand that this is standard practice among e-commerce stores and other retailers.
    We recommend checking with your country's customs office to determine what these additional costs are. Additionally, contact your custom's office to learn about specific restrictions, licensing, or special provisions on the import of your goods.

    We have contacted the client and tried to inform that the $50 is not for shipping but for custom's charges. The package is being held at her local customs office and the client has been notified that if the package is not claimed, customs has the right to dispose of the products. We are not able to pay for the package to come back to us because all sales are final and she agreed to all terms and conditions upon checkup.
    Dr. Sebi's Cell Food is not in charge for any custom's fees regulated by each country, for this reason we do not charge taxes, duty, or VAT fees.


    Consumer Response /* (2000, 8, 2022/12/16) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Although, not content with their response. They did UPDATE their online policy . Their international policy wasn't clear that the duty is on top of their shipping fees. IT NOW IS AND STATES THIS.. Which solves the issue for future customers as it allows them to make informed decisions before giving them their credit card number

    THe ** forced this company to respond and forced this company to update their policy and be upfront with the costs to international customers. Instead of just ignoring them and pretending 90.00 for shipping a few bottles of pills is normal.

    Thank you to the****, I appreciate your position in forcing companies like this one, to respond to customers and review their policies where required and make adjustments to avoid issues in the future. That is successful confliction resolution :)

    Thank you appreciate it,

    Consumer Response /* (3000, 14, 2023/01/04) */
    ***Document Attached***
    I'd like to reopen this. I closed this in good faith, that I would receive my shipment BUT I DIDN'T. It was returned and Dr. Sebis' has it. They received it yesterday. They have their original product, unopened. A refund in is order. Yes they updated their policy, so that does avoid this issue in the future. But when when a customer doesn't receive the product and Dr. Sebi has it, a refund is in order.

    Bill of lading attached. I want confirmation that my refund has been issued. They have their original product, unopened....

Dr. Sebi's Cell Food LLC is NOT a BBB Accredited Business.

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