Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to take an extra cash advance from Dave about 3 days ago. The app says I was approved and that the funds were being sent to my spending account. A pop up then tells me that my extra cash account has been locked and for me to contact member success. I did so and the issue has still not been resolved. I have used this app as my main banking account for many years and I take an advance of no less than **** each week. Previously, this type of advance was called an "advance" it has just recently within the last week changed to "extra cash". I have never had a problem with the money being transferred into my spending account within the same app or had issues with settling the debt on my pay day. Like I said, I use this as my main bank account and my pay check is deposited weekly into my spending account. I can still use my debit card and transfer money from my spending account into say cash app. It's just the extra cash account that I am now having an issue with.
  I have contacted their so called member support several times and I am not recieving anything back that is helping me figure out why the account has been locked or what i need to do to unlock it.

  

  Business Response

  Date: 10/19/2022

  Business Response /* (1000, 5, 2022/09/29) */
  Hey ******,
  
  We're sorry about your experience and would love a chance to help out.
  
  We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  
  Consumer Response /* (3000, 7, 2022/09/30) */
  The company asked me to verify that I owed the account and they would unlock the account for me. I sent them a screenshot of my balance and the last bank statement that I received from them. However, as of right now, the account is still locked. I will not be satisfied until.the account is unlocked. So as of right now, I am not satisfied.
  
  
  Business Response /* (4000, 9, 2022/09/30) */
  Hi ******,
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you.
  
  
  Consumer Response /* (4200, 11, 2022/10/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It is October 4th. My account has been locked for 2 weeks. I have sent the required documents nit once but twice and still haven't seen results. Im.not sure what is taking so long.
  
  
  Consumer Response /* (3000, 17, 2022/10/05) */
  My complaint with this company has still not been resolved. I have sent them the items they requested not once but twice. I am still not sure why it is taking so long.
  
  
  Business Response /* (4000, 19, 2022/10/06) */
  Hi ******,
  
  We're sorry about your experience and would love a chance to help out with this.
  
  We were able to locate an active email thread with our team! One of our care agents will assist you with resolving this issue.
  
  We look forward to continuing to assist you!

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is very simple, I have been requesting to have my account close. Every representative I chatted with refused to fulfill the request because I owe them 65 dollars. So unless that balance is paid they will not remove any of my banking information and debt information, I'm really unable to do anything at this point they made it were the customer can't make changes to their account except to add accounts . Why would a company keep people's banking information, sounds suspicious to me. I can't even email chat transcripts because of error message. **** can do this for me aleast , remove any and all banking information and close the account , and pay the remaining balance. After all that is done , so am I. The company seem suspicious, I'll not be doing any more business with them moving forward. It's about the customer and providing the appropriate services , instead it's opposite here. Never had a issue until the last couple of weeks. I have attached screen shots of the error message about doing a transcript of chat and the refusing to fulfill my account closer.

  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Hi ****,
  
  We're sorry about your experience and would love a chance to help out with this.
  
  In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at *******************
  
  We look forward to your email and to getting this resolved right away!
  
  
  Consumer Response /* (3000, 7, 2022/09/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It's been two days and no response, we will be conducting business here on bbb and not playing cat and mouse threw email.
  
  
  Business Response /* (4000, 9, 2022/10/03) */
  Hi ****,
  
  We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you.
  
  
  Consumer Response /* (4200, 11, 2022/10/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It's been almost a week and not heard nothing so it seems that my issue is not a priority to you. You guys fix this asap , replying when it's convenient for you. You need to assign this to just one person verus playing cat and mouse with emails. Fix it
  
  Consumer Response /* (3000, 18, 2022/10/10) */
  This case has not been resolved not even close, I have done what the company ask I have not heard from them. How is bbb going to close a case out when it's not resolved. Needs to be reopened, I'll decide when this case is closed and my issue is resolved.
  
  
  Business Response /* (4000, 20, 2022/10/10) */
  Hi ****,
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you.
  
  
  Consumer Response /* (4200, 22, 2022/10/10) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  How are you going to keep telling me to Please continue to work with our care agents to resolve this issue. We look forward to continuing to assist you.Your care agents are a joke. They know nothing to resolve anyone issues because the company as a whole is avoiding issues altogether. I'm going to give you guys one last chance before I contact federal trade commission. I'm so tired of this none sense.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently opened a Dave account and when I attempted to remove my bank information using the instructions provided on the website, it did not work and I have been charged for the service in the meantime. I've sent several emails to this company requesting to close my account and it's still open and charging my checking account.
  
  Dave, **** S ******* **** *** ******** ** XXXXX, Attention: Compliance. Telephone number: XXXX XXX-XXXX

  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Hey ******,
  
  We're sorry about your experience and would love a chance to help out.
  
  We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've noticed within the last 2 weeks that high amounts of money has been taken out of my bank account without my knowledge or approval. I have never joined Dave so I don't know how they got my information. My bank filed a dispute with ******** last week but today I found they took out money 2 times again without my permission. I am now negative in my bank. They took out ******* twice today and ******* on Sept 19 as well as another **** that same day. I want it to stop otherwise I will be filing a complaint with the fraud department as well.

  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/27) */
  Hello *****,
  
  We're sorry about your experience and would love a chance to help out with charges you received from Dave.
  
  We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  
  Consumer Response /* (2000, 7, 2022/09/28) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the reponse because it sounds like they are willing to help me get to the bottom of what is happening. I hope the company will grant me a refund because I am unemployed at the moment and cannot afford to keep having my account be hacked into leaving me with negative balances every week.

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The following unauthorized charges to a debit card:
  $104.99 on 9/23/22
  $104.99 on 9/24/22
  $104.99 on 9/25/22
  $79.99 on 9/27/22
  
  Never have banked with Dave Inc or even heard of them until today.
  
  ***

  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/09/27) */
  Hi ******,
  
  We're sorry about your experience and would love a chance to help out.
  
  In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at *******************
  
  We look forward to your email and to getting this resolved right away!

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had 2 seperate charges applied to my bank account through this company one yesterday 9-26 and 1 pending still today 9-27. I have never used this company but my money has been stolen through them. ************************************ cannot afford the 200+ dollars that have been removed. I have rent and other bills I have to pay. This is not okay. Please gather more information from your clients before stealing my money cause it's clearly not vetted enough

  

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Hi ******,
  
  We're sorry about your experience and would love a chance to help out.
  
  We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  
  Consumer Response /* (3000, 7, 2022/10/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was told I am not one of their customers so they couldn't help me or refund my money. Even though my card was used on their site. They told me to just go through my bank without attempting to assist me further on their end.
  
  
  Business Response /* (4000, 9, 2022/10/03) */
  Hi ******,
  
  We're sorry about your experience and would love a chance to help out with these charges.
  
  We were able to locate an active email thread with our team! Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!

• Initial Complaint

  Date:09/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over labor day weekend Dave ******** denied my rent being pulled even though I had plenty to cover the transaction. This caused me to incur ****** in fees for being late on a payment. I even showed proof from the leasing office bank that they denied the pull. I have spoken to MULTIPLE people and every time I am told it is being escalated. No one EVER calls or emails me back. I want the *** reimbursed and am very unhappy.

  

  Business Response

  Date: 10/10/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Hi *******,
  
  We're sorry about your experience and would love a chance to help out with this.
  
  In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at *******************
  
  We look forward to your email and to getting this resolved right away!

• Initial Complaint

  Date:09/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have any clue who this Dave's Inc is. I have never had contact with them. I was charged $208.11 twice last week and ******* On ********
  I have tried contacting them directly and there is no way to reach a live representative.

  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/09/27) */
  Hey ******,
  
  We're sorry about your experience and would love a chance to help out.
  
  We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  
  Consumer Response /* (3000, 7, 2022/09/28) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I believe this is fraud. They do not have a Customer Service Number that gives me the option to talk to a representative. Their only Telephone Number is not professional at all.
  I would like to be refunded for my money.
  I got a email from them. Addressing me as a "Friend" asking asking for my bank account number. Which is something they do not need.
  
  
  Business Response /* (4000, 9, 2022/09/28) */
  Hi ******,
  
  We're sorry about your experience and would love a chance to help out with these charges.
  
  We were able to locate an active email thread with our team! Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  
  Consumer Response /* (4200, 11, 2022/09/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  If Dave's found a active account. I need to see who had that account, what is the account about, who's name or whos account it is. Again I have never ever heard of Dave's or have had any contact with them.
  Dave's need to provide the above information and stop saying Sorry and for me to contact my bank. My bank has nothing to do with this. The dispute is with Dave's and not my bank.
  I am asking for the information to know what account or who authorized these charges

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized the Dave App to transfer ******* from my ************ Credit Union acct to my Dave App acct. On 6 Sep 2022, Dave app took two transactions at ******* each ********** I received ******* in my Dave App account. The remaining ******* has not been returned to me. I have submitted numerous emails and they say they are working on it. I am a ********************* and I really need my money. It has been almost 3 weeks. The transaction number is XXXXXXX. I am requesting a return of ********
  
  Thank you.

  

  Business Response

  Date: 09/28/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Hey ****,
  
  We're sorry about your experience and would love a chance to help out.
  
  We were able to locate an active email thread with our team at ******************* Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  
  Consumer Response /* (3000, 7, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The email thread they reference has been going on for 3 weeks. It should not take 3 weeks for them to return my $200.00.
  
  
  Business Response /* (4000, 9, 2022/09/27) */
  Hi ****,
  
  Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you.
  
  
  Consumer Response /* (4200, 11, 2022/09/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Its the same response for 3 weeks. Unacceptable. All I want is my money.

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got charged twice for ******* on my bank debit card. Called back to refund and invest. Hate scammers.

  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Hey ******,
  
  We're sorry about your experience and would love a chance to help out with this.
  
  In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at *******************
  
  We look forward to your email and to getting this resolved right away!
  
  
  Consumer Response /* (3000, 7, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They want me to email them and I dont trust their actions so that's why I said no. I just want my money back and my bank is investing also.
  I did email Dave telling him I want refund for both charges.
  
  
  Business Response /* (4000, 9, 2022/09/27) */
  Hi ******,
  
  We're sorry about your experience and would love a chance to help out with these charges.
  
  We were able to locate an active email thread with our team! Please continue to work with our care agents to resolve this issue.
  
  We look forward to continuing to assist you!
  
  
  Consumer Response /* (4200, 11, 2022/09/27) */
  This dave inc keeps bugging me for info. I will not give them my info. They just need to refund my money.