Complaints
Customer Complaints Summary
- 1,206 total complaints in the last 3 years.
- 296 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday May 11 I got a direct deposit from Stripe to my Dave Checking account for $904 and May 12 it was marked as paid and I never received it. I contacted stripe and Dave and stripe gave me Trace IDs and formed me that they sent the payout to the bank. Dave keeps telling me they dont have it and when they recieve it Ill get a notification. They keep giving me the run around. Then, May 13 I got a payout for $241 and stripe paid it and I didnt recieve it once again. Dave keeps giving me the run around and keeps lying about not receiving it. I am not the first ****** this happened to and this is ridiculous and unprofessional. I cannot even pay my rent because I was expecting my payouts and got NOTHING! Please tell them to give me money ASAP.
Business Response
Date: 05/18/2025
Hello *********,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Customer Answer
Date: 05/20/2025
Complaint: 23329323
I am rejecting this response because: I still havent received my direct deposit
Sincerely,
********* *****Business Response
Date: 05/24/2025
Hi *********,
Please continue to work with our care agents in your active thread to resolve the issue.
We look forward to assisting you.
Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked Dave inc customer many to revoke my ach. They said they don't do that contact bank. Yet they are not following rules for ach. Hardship and can't payBusiness Response
Date: 05/18/2025
Hello ******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was frozen for suspicious activity. Theres no suspicious activity to my knowledge because they locked me out and I cant see anything at all. I provided all the documents requested via email pics of ID selfie bank statement personal information yet no one has gotten back to me. I was foolish to transfer my money on to my dave debit card from my direct deposit so now Im sitting here with no money because its being held for suspicious activity yet no one is communication as to what this activity is like most places would or when I would be able to get my money back at all. What is going on with this place? Is it some sort of scam because if so they definitely got meBusiness Response
Date: 05/15/2025
Hello Xavier,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!
Initial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Dave banking app has been an alright app so far. However; they recently changed their policy without letting anyone know and refuse to make right by it. I took an advance today 5/9/2025 and wanted to pay it back immediately to make my advance amount go back to where it should have been. I have had positive and healthy deposits/balances for months. When brought to customer service attention they claim you cant pay back early/same day, and they have no control over the amounts offered. I was told I had to keep my bank balance healthy, spending habits low(they are) and 1 or more deposits of $1000. Easily done considering my job.Business Response
Date: 05/15/2025
Hello ******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Initial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My account was reported fraudulent transactions. I gave a police report with details of everything taken and my claim was denied. I feel as if a investigation was not done properly or they wouldve seen how my account was hinderedBusiness Response
Date: 05/15/2025
Hello ********,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Customer Answer
Date: 05/16/2025
Complaint: 23306936
I am rejecting this response because: I want the money I made in my claim back in my account I gave all evidence needed and conveniently on the last day before I get credited the case gets closed
Sincerely,
******** *******Business Response
Date: 05/20/2025
Hi ********,
Please continue to work with our care agents in your active thread to resolve the issue.
We look forward to assisting you.
Customer Answer
Date: 05/21/2025
Complaint: 23306936
I am rejecting this response because:
Sincerely,
******** *******I will not accept until money has been returned
Initial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I delivered a lawful written revocation of its ACH authorization under the *************** Transfer Act, 15U.S.C.1693e(b), and RegulationE, 12C.F.R.1005.10. Daves duty was binary: stop the debits, confirm in writing. Instead it ignored the statute, stonewalled me, and demanded a full birth date, last four of SSN, full address, and card digits, insisting I email that PII through plain Gmail. That request flouts the *****-*****-****** Safeguards Rules encryption mandate and reeks of data fishing.Dave already holds my verified account identifiers. Its refusal to comply is willful noncompliance, an unfair practice under 12U.S.C.5531, and negligence per se. I am preparing **** and *** complaints, chargebacks, and a civil action for actual and statutory damages, treble damages if bad-faith investigation persists, plus attorney fees.Business Response
Date: 05/15/2025
Hello *******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!
Initial Complaint
Date:05/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Investigate and refund all the $75 ABCLEGAL chargesBusiness Response
Date: 05/12/2025
Hello Mark ,
We're sorry about your experience and would love a chance to help out with your concern.
In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ********************************************************************************.
We look forward to your email and to getting this resolved right away!
Customer Answer
Date: 05/13/2025
Complaint: 23300577
I am rejecting this response because:Contact merchant that caused the $75 ABCLEGAL charges.
Sincerely,
**** ********Business Response
Date: 05/18/2025
Hi ****,
Please continue to work with our care agents in your active thread to resolve the issue.
We look forward to assisting you.
Customer Answer
Date: 05/20/2025
Complaint: 23300577
I am rejecting this response because:You closed over 50 disputes without any response.
Sincerely,
**** ********Business Response
Date: 06/04/2025
Hi ****,
Please continue to work with our care agents in your active thread to resolve the issue.
We look forward to assisting you.
Customer Answer
Date: 06/05/2025
Complaint: 23300577
I am rejecting this response because:Ask why they refuse to list my closed disputes
Sincerely,
**** ********Business Response
Date: 06/09/2025
Hi ****,
Please continue to work with our care agents in your active thread to resolve the issue.
We look forward to assisting you.
Customer Answer
Date: 06/11/2025
Complaint: 23300577
I am rejecting this response because:You literally did nothing.
Sincerely,
**** ********Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Dave app allowed me to set up reoccurring payments based off my payment schedule. The app was suppose to take the repayment on 9th however the repayments came out a week early I attempted to contact 5 representatives that hung up on me and stated that even though I have proof they were not suppose to charge me they wont fix or replace the money they were not entitled to. They pulled out two separate amounts even after I called the customer service and explained the situation. Please help me they are refusing to fix the mistake in their end and its costing me double the money for Dave/s mistake.Business Response
Date: 05/11/2025
Hello Denisha ,
We're sorry about your experience and would love a chance to help out with your concern.
In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ********************************************************************************.
We look forward to your email and to getting this resolved right away!
Initial Complaint
Date:04/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I confirmed with Dave Bank that they intend to ban my account because i filed disputes. As a incidental matter i still see their card on my credit report and you may remove this to resolve The ******** aware that the customer service at this company is nonsentient and all calls immediately go to voice mail and all emails immediately recieve an automated reply and nothing else. I have opened about 10 different support tickets about different issues, including their intent to ban my account. These can be reviewed to determine if total nonresponse is the correct response.Business Response
Date: 05/01/2025
Hello ****,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Customer Answer
Date: 05/01/2025
Complaint: 23252106
I am rejecting this response because:I have about ten disputes and you should contact the **** LEGAL" vendor and ask what the $75 charges mean.
Sincerely,
**** ********Business Response
Date: 05/06/2025
Hi ****,
Please continue to work with our care agents in your active thread to resolve the issue.
We look forward to assisting you.
Customer Answer
Date: 05/06/2025
Complaint: 23252106
I am rejecting this response because:Hopefully you look into the $75 ABC LEGAL charges
Sincerely,
**** ********Initial Complaint
Date:04/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dave canceled my account several weeks Ago for no apparent reason as I repaid Advances on time. They fraudulently Charged my bank account $8 on 4/26. If not refunded I will file a repot to the ***.Business Response
Date: 04/29/2025
Hello *****,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!
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