Complaints
Customer Complaints Summary
- 1,203 total complaints in the last 3 years.
- 297 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I previously filed a complaint regarding Dave. I had revoked ACH authorization as is my legal right and as stated on their website within the proper time frame. In response to my original BBB complaint, Dave advised me to follow up via email to resolve the matter. I did exactly that I contacted them by email, and for a short time they were responsive.However, they have once again stopped replying. Despite my explicit request to revoke ACH and debit transactions, I received an email on May 21, 2025, stating that my ExtraCash advance will settle in 7 days meaning they are still planning to debit my account.This is unauthorized. They do not have permission to access my bank account.I have been more than reasonable in attempting to resolve this directly. I followed their instructions, communicated promptly, and clearly stated that they are not to touch my account. Their ongoing silence, paired with yet another attempt to initiate repayment, is unacceptable and feels predatory.Resolution Requested:Immediate cancellation of any upcoming settlement/withdrawal Full closure of my Dave account Permanent revocation of any access to my bank account Written confirmation that the matter is resolved This time I will not be going offline to deal with this until the matter is solved.
Business Response
Date: 05/27/2025
Hello *****,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Initial Complaint
Date:05/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Around a year ago I created an account on ********************** (May of 2024), linked my bank account, then found out I was not eligible due to not having direct deposit. I deleted the app, moved on, and forgot about it.Around 6 months later I received a $1 transaction from Dave to which I didn't notice until around the 3rd time.I tried to contact but I cannot login to the app due to the account not being active/valid, I can't call because they want an account number, and the email support is just as useless.I don't use Dave, I never have, I want to stop being charged money.The screenshot provided is the most recent transaction.This is the last formal notice that I will be going to my bank and filing for fraudulant charges if this is not rectified.Business Response
Date: 06/04/2025
Hello *******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Customer Answer
Date: 06/04/2025
Complaint: 23364166
I am rejecting this response because:As stated in my MULTIPLE email threads I refuse to engage via emails and have given you my number MULTIPLE times.
I cannot get through your terribly automated services (not for fault of not trying) and refuse to do it via email.
I have already filed charge backs with my bank and if I am charged again I will have the same action.
To me the matter is closed so long as you do not charge me again.
I also want to add how very unprofessional it is that you read my complaint over a week ago and have just now chosen to respond. Your customer service is terrible all around.
Sincerely,
******* *****Business Response
Date: 06/10/2025
Hi *******,
Please continue to work with our care agents in your active thread to resolve the issue.
We look forward to assisting you.
Customer Answer
Date: 06/11/2025
Complaint: 23364166
I am rejecting this response because:You don't know how to communicate with customers properly, your automated systems are terrible, and you continue to say to resolve my problem in only one way which I said multiple times I refuse to do. Bad company and every response shows further that it must be outsourced.
Sincerely,
******* *****Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently tried revoking authorization for any current or future payments through Dave Inc. They replied that I cant revoke authorization if still owe a balance. I do know that this is my right to revoke authoriztion from taking money from bank account even if I have given them prior authorization. I have the right to revoke that at anytime. They refuse. I notified my bank as well. Today (05/20/2025) thet debited my account anyways. They need notified 3 business day prior to due date and I first contacted them with revoke info last Wednesday. More than 3 days. They are disregarding my legal right to revoke authorization.Business Response
Date: 06/04/2025
Hello ******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deleted my account quickly after making it. I didnt even borrow a single DIME. But for some reason Dave charged me $2??????. And then when I went to log in to figure out whats going on, it told me I couldnt. I want my $2 and I better not see another charge. I dont care if its two dollars, Im going through every last avenue possible to get that $2 back.Business Response
Date: 05/23/2025
Hello friend,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Initial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I work for *********************** and used Dave Banking, contracted through ***********. Ive been receiving direct deposit through Dave for more than two years. I was owed a deposit of $600 on 05/08/2025, but never received this deposit. I contacted Dave more than a dozen times, only to be hung up on, provided with NO information, and being brushed aside like trash. The representatives refused to escalate my concerns and just kept advising me to be patient and keep checking my account. Its been more than a week and Dave still hasnt resolved this issue. My employer already confirmed 6 of us have had this issue and advised theyve contacted both Evolve (under ticket # ***************) and Dave numerous times, only to receive the same outcome - NOTHING. I rely on these funds to pay my bills and was unable to pay my electricity. Dave still doesnt care to help. Its been confirmed the issue is on Daves end and were still getting nothing but rude, hateful responses. Dave is implementing a policy that states if we dont opt out of seeking legal remedies against them by 05/22; we wont be able to have a resolution, but if we DO opt out: well lose all access to our accounts. Im worried theyre holding off on resolving the issue until 05/22 so we are unable to seek a resolution. Please, I beg you - HELP ME? ??Business Response
Date: 05/21/2025
Hello ********,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened my Dave banking account a few months ago. I have been having issues with it since then. I can not access my money. They wont allow me to withdraw my money from the store or atm machine so I am left with money that I cant use because they wont release the fund. For me to use I called customer support service they did nothing to help me resolve my issue I still tried to use my account and it is still look locked I can use the digital wallet and I havent received the physical card. The lady on the phone did not answer questionBusiness Response
Date: 05/19/2025
Hello LaAundreanna,
We're sorry about your experience and would love a chance to help out with your concern.
In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ********************************************************************************.
We look forward to your email and to getting this resolved right away!
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/14/25 fraudulent charges ******. They need to be investigated and shutdown.Business Response
Date: 05/18/2025
Hello friend,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Customer Answer
Date: 05/28/2025
Complaint: 23328592
I am rejecting this response because: they tried to access my account again.
Sincerely,
******* ****Business Response
Date: 06/02/2025
Hi *******,
Please continue to work with our care agents in your active thread to resolve the issue.
We look forward to assisting you.
Customer Answer
Date: 06/11/2025
Complaint: 23328592
I am rejecting this response because: they tried again on June 11. If you can't protect info you should be denied Internet access.
Sincerely,
******* ****Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had my account closed by **********************, after reporting Fraud in their system.I logged in to my account with my credentials, and after adding my bank account information, the screen displayed information belonging to another individual. Including a still out there debit card ordered under my name and social security number. Initially ** responded I had multiple accounts and i had to register one only. That was a lie, there was another physical address, email and phone.CS claimed it was fixed, I logged in again, and the same thing. This time it was determined after they investigated themselves, that was also my fault. I didn't realize at the time, they had experienced a data breach, however, I sent in multiple screenshots, verified my identity as requested, including a photo of me holding my ID, and **********************, said I was committing fraud. There is a debit card and an open dave banking account I did not authorize and its on my credit report.Business Response
Date: 05/18/2025
Hello Natalie ,
We're sorry about your experience and would love a chance to help out with your concern.
In order for us to securely assist you as soon as possible, please reach out to our dedicated escalation team at ********************************************************************************.
We look forward to your email and to getting this resolved right away!Customer Answer
Date: 05/19/2025
Complaint: 23328497
I am rejecting this response because:
Ive dealt with your Dave cares and clearly got nowhere. That brought me here. My information was compromised by your company and your response was to close my account. Theres still a debit card and an open account with my personal ssn and birthdate and some one elses address, email, more than likely usage. So what is your solution?
Sincerely,
******* *******Business Response
Date: 06/04/2025
Hi *******,
Please continue to work with our care agents in your active thread to resolve the issue.
We look forward to assisting you.
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Sunday May 11 I got a direct deposit from Stripe to my Dave Checking account for $904 and May 12 it was marked as paid and I never received it. I contacted stripe and Dave and stripe gave me Trace IDs and formed me that they sent the payout to the bank. Dave keeps telling me they dont have it and when they recieve it Ill get a notification. They keep giving me the run around. Then, May 13 I got a payout for $241 and stripe paid it and I didnt recieve it once again. Dave keeps giving me the run around and keeps lying about not receiving it. I am not the first ****** this happened to and this is ridiculous and unprofessional. I cannot even pay my rent because I was expecting my payouts and got NOTHING! Please tell them to give me money ASAP.Business Response
Date: 05/18/2025
Hello *********,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!Customer Answer
Date: 05/20/2025
Complaint: 23329323
I am rejecting this response because: I still havent received my direct deposit
Sincerely,
********* *****Business Response
Date: 05/24/2025
Hi *********,
Please continue to work with our care agents in your active thread to resolve the issue.
We look forward to assisting you.
Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I asked Dave inc customer many to revoke my ach. They said they don't do that contact bank. Yet they are not following rules for ach. Hardship and can't payBusiness Response
Date: 05/18/2025
Hello ******,
We're sorry about your experience and would love a chance to help out with your concern.
We were able to locate an active email thread with our team at ********************************************************************************!
Please continue to work with our care agents to resolve this issue.
We look forward to continuing to assist you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.