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Business Profile

Beauty

Solawave
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

2.86

Average of 7 Customer Reviews

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Review Details

  • Lala G

    Date: 06/14/2024

    Changed my skin! I use the mask and noticed a difference after about a week of constant skin. I look less puffy and more rested.

    Solawave

    Date: 07/18/2024

    Hi Lala! Thanks so much for your review! We are so thrilled you're loving the results from your Solawave. Please email our support team if there's anything you need. 

  • Robert M

    Date: 12/07/2023

    I placed an order for 2 wands. Never received. I contacted the solawave customer support numerous times and they seemed incapable of resolving a shipping issue. I had to contact my credit card company and issue a request to cancel the charge due to nondelivery. I would avoid this company.

    Solawave

    Date: 12/11/2023

    Hi ******! We are so sorry for the delay in receiving your order. Our team was working closely with our fulfillment partner on tracking your package. We provided as many updates as possible and reassured you that a replacement would be sent if your package was lost. Although it seemed like the package stalled and was lost in transit, we see that your original order was, in fact, delivered to you today. Unfortunately we have little control over unforeseen carrier delays, but often times these delays are temporary and it takes just a few days to see movement again. Again, we're so sorry you received your order later than expected, but we hope you enjoy your products. Please let us know if you need further assistance.

  • Jodi R

    Date: 11/22/2023

    Bought the mask and wand for a BOGO deal. The mask light is orange not really red light and the wand doesnt even turn on. I contacted the company and they asked me to send pictures and video to show it not working and then I never heard back from the company. Dont waste your money..

    Solawave

    Date: 11/23/2023

    Hi ****! We're so sorry you've experienced issues with your products and in reviewing the communications we have responded either same day or the next day to all of your inquiries, but it looks like you may not have received our last two messages to you with instructions for our return/exchange portal. Will you please check your spam or promotions folder for those emails? Our team will also reach out again to you with those same instructions. We assure you we'll take care of you!

  • Diane K

    Date: 09/05/2023

    Love! I saw results within 7 days. I had trouble with the cord (it stopped working after a bit) and the customer service team was super responsive and sent me a new one! They also answered my questions (I have super sensitive skin and was worried it would burn) They assured me about the technologies, and it uses only Red LED lights (not UV) and the temperature is VERY relaxing.

    Solawave

    Date: 07/18/2024

    Thanks for your review, *****! We're so glad we could support you and hope you continue to love your results as a longtime user. Please reach out to our support team if there's anything else we can do for you.

  • Amy R

    Date: 05/11/2023

    No customer service - very unprofessional company. Solawave make it very difficult to contact customer service. If you call, you get a message saying that, due to large volume of calls, Solawave cannot provide live phone support. To email, you have state a specific concern so that a canned response is generated. All attempts to If there is any problem with the order or product, you are left with NO SUPPORT. I can't believe I wasted $105 with this company

    Solawave

    Date: 05/24/2023

    We're very sorry to hear the customer had trouble reaching out to our team. We now offer live chat M-F and have updated our contact form for more convenience.In reviewing the customer messages we can confirm that one of our team members responded to the customer within 45 minutes of their first email message to ** to address their concerns and provide a solution. We then followed up with further resolution, including a message from one of our co-founders. Although our support team's initial response time of 45 minutes for email was well within our standards, we take customer feedback seriously and will continue to make further improvements for even more convenience and accessibility.

  • Rebecca S

    Date: 05/08/2023

    I love this company! I got my first Solawave recently and it works wonders on my skin. At almost 48 years old, I need all the help I can get. Ive also had great experiences with customer service through their IG and *********

    Solawave

    Date: 05/17/2023

    Thank you so much for your review! We love that youre loving your Wand and were thrilled to have you as part of the Solawave family! Please let us know if theres anything we can do for you.

  • Alexandra J

    Date: 12/26/2022

    I strongly discourage using this company due to their extremely poor customer service. They have been unresponsive to emails and more concerned with selling additional products than actually fulfilling orders. There are other options available on the market that *** provide a better experience. I recommend taking the time to research and find a more reliable alternative.

    Solawave

    Date: 01/15/2023

    We're so sorry for this reviewer's experience, and we'd love the opportunity to make it right.

    As a small business we take all customer feedback very seriously. Our recent holiday promotions exceeded our forecasts resulting in unexpected response delays. We've since taken measures to ensure that doesn't happen again, but we do respond to every inquiry we receive.

    After a thorough search, we are not able to locate any orders or messages in our database from this reviewer, however, we have reached out separately via email to offer any assistance we can. We look forward to a response.

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