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Business Profile

Auto Rentals and Leasing

Allied Rent A Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 30 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am disputing an unauthorized charge related to a car rental insurance purchase that was misrepresented to me at the time of rental. Below are the details: Merchant: ALLIED RENT A CAR- LOS A Transaction Date: 01/27/25 Transaction Amount: $230.93 Reason for Dispute: I was misled into purchasing an unnecessary insurance policy despite having my rental coverage through a **************** ****.Details of the Incident When I arrived to pick up my rental car, the agent asked for my credit card, even though I had already prepaid for the rental. When I inquired about the reason, they stated it was to add insurance. I explained that I already had full coverage for rental cars and provided proof of my insurance. However, they still insisted on charging me for their insurance, even though the rental agreement explicitly states that this coverage is optional.Furthermore, under California Civil Code Section 1936, any rental agreement requiring a customer to purchase insurance from the ********************** company is void and unenforceable. This law explicitly states that rental companies cannot force customers to buy their insuranceit is always an option, not a requirement.Despite my objections, the company refused to remove the charge, leaving me with no choice but to dispute it through *****************Supporting Documents I have attached the following documents to support my dispute:1. A copy of the rental agreement, highlighting that insurance is optional.2. A copy of my **************** **** benefits, confirming rental car insurance coverage.Requested Resolution I respectfully request that **************** reverse this charge as the insurance was added under misrepresentation and coercion. This company engaged in deceptive practices, and I believe this charge is invalid.Thank you for your time and assistance in resolving this matter. Please let me know if you require any additional information.Sincerely,***** ***********

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from Allied Rent A Car for 3 days, from 10/04/2024 to 10/07/2024. The cost was $386.92. They also took a $500 deposit which was to be refunded within 2 days. After 4 days went by with no correspondence from them, I called them to inquire why my deposit had not been returned. The representative said that there was marijuana residue in the car. I have never smoked in my life and I also happen to be a 20 year flight attendant who is randomly drug tested by my employer. Upon reading the reviews of this Rental Company, I see that this is a pattern of theres to say and do anything to avoid giving customers back their $500 deposits. I could not get them to provide any proof of their false claims and like many others, now need to report this to you at the BBB.

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rented a car on 6/7/24. Paid the rental charge and a $500 deposit. Was told the deposit would drop off my card when I returned the card. Car was returned 6/13/24. The deposit has not been refunded.

    Business Response

    Date: 06/20/2024

    We would like to address the complaint regarding the deposit. ************** returned the vehicle damaged. Our claims department promptly reached out to the customer, requesting that they complete an accident report to facilitate the processing of the claim. Despite our repeated efforts to obtain this necessary documentation, the customer has not yet submitted the completed report. Consequently, we are currently unable to proceed with the claim without this crucial information.

    Thank you for your understanding.

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 12.04.2023 and returned it on 12.08.2023.I am actually pretty upset with Allied with their accusation and its poor inspection process. First of all I rented a ****** Altima, not a ******* Sonata so thats factually incorrect. Second of all I wasnt allowed to do any car checks or reviews of prior damage to my rental, which was done very indiscriminately by one of the agents, and he did not check the functionality of the gas cap. The car was also very banged up and had initial damage prior to my rental. The gas was half full when I received the car and I was told to fill it back to that line upon return, I went to the gas station only once before my return (30 mins prior to drop off) and as soon as I clicked the gas cap button I noticed there was an issue with the cap as it didnt open properly for me. I also did not leave the gas station or return it without it properly locked. So I didnt arrive with this gas cap looking like it did in the photo. I know for a fact that this damage had to have occurred after I dropped it off and with whatever attendant filled it with gas post drop off. Ive been made the scapegoat for a poor inspection process and post drop off damage that yall are trying to put onto the customer to foot the bill. I would like for this $150 to be returned to me along with the rest of my deposit which has yet to be reimbursed. I have emailed <*******************************> several times and have yet to receive a resolution.

    Business Response

    Date: 06/21/2024

    Tell us why here...We are writing in response to the complaint regarding the condition of the vehicle returned by our customer. After a thorough review of our records, we can confirm that the vehicle in question was indeed brought back damaged.

    At Allied Rent A Car, we take great care to document the condition of our vehicles before and after each rental. We have photographic evidence taken both at the time of pick-up and upon return of the vehicle, clearly showing that the car was not returned in the same condition it was rented out in.

    These photographs serve as an essential part of our rental process to ensure transparency and protect both our customers and our company. The damage noted upon return was not present at the time of pick-up, as verified by the documented images.

  • Initial Complaint

    Date:04/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a ****** camry for 5days from the 3/16/2024 to 3/21/2024 for $307.90 with a down payment of $500 upon no damage in its return. I return the vehicle on the 21st at 2pm with no damage, than I get a call a day later from my insurance company saying there was damage to the car. Allied Rent A car ?? refuse to give me back my deposit.

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction 02/16/2024 and 02/20/2024.Merchant Name Economy Rent a Car aka Allied Rent Car .I rented a car and booked and paid via expedia an amount of $177.13 with reservation as RA # ********* and confirmation as #PEXPA1EDDO2 for a car rental dated 02/16/2024-02/20-2024 . When Im already at the counter in Allied Rent a car with address as **************************************************************** I paid for the car insurance and fees so the amount supposedly they will charge on my card will be an additional amount of ****** . Upon checking my credit card statement they charge me a total amount of $785.05 which is incorrect . The total amount of the rental is $385.05 . I was assured that the deposit of $400 will be returned on my card after returning the car which I returned a day early. I was assured by their employees that deposit will be reverse but until now it hasnt been done . I also tried to contact them via phone and email but they arent responding nor cooperating in getting my money back. I would like to get a refund on the unauthorized amount.

Allied Rent A Car is NOT a BBB Accredited Business.

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