Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a slab pack plus buyback insurance for $270 I received $200 code after buyback didn't work Purchased another slab used $200 code plus added the buyback 10% fee again it was 270 This time buyback was $16 not the $200 it's supposed to be. Stated 80% of money is returned. I contacted customer service and they said since using a code it dont count towards buyback I just lose everything. They never stated this was going to happen. If they did i would of kept the original card .

  Business Response

  Date: 01/30/2025

  Resolution Details:
  1. Partial Refund Issued:
  We have processed a refund of $25.98 to Mr. ******* as per his request. This refund was issued on Jan 17th 2025, and confirmation was sent to Mr. ******* via email.
  2. Customer Agreement:
  Mr. ******* has confirmed that he is satisfied with the resolution and has agreed that no further action is required on our part. He has expressed his appreciation for our prompt handling of the matter.
  3. Positive Feedback:
  Additionally, Mr. ******* has provided a positive satisfaction rating regarding how we addressed his concerns, highlighting our commitment to customer service.
  Explanation of Refund Amount:
  This amount was determined based on partial eligibility under our buyback policy
  Request for BBB Record Update:
  Given that the complaint has been resolved amicably and to the satisfaction of the customer, we kindly request that the ******************** update the status of Complaint ID #******** to "Resolved" in your records. We believe this resolution reflects our dedication to maintaining positive relationships with our customers and upholding the standards expected by the BBB.
  Commitment to Excellence:
  At Arena Club, we continuously strive to improve our services and customer interactions. We regret any inconvenience Mr. ******* experienced and are taking steps to ensure clearer communication of our policies to prevent similar issues in the future.
  Contact Information:
  Should you require any further information or documentation regarding this resolution, please do not hesitate to contact me directly here. 
  Thank you for your attention to this matter and for facilitating a fair resolution.
  
  

  
  

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a card on arena clubs website. I ended up ******* my debit card and the bank issued a new one. I keyed in my new debit card information with arena club and they have the new card on file. Arena club uses a 3rd party payout called stripe however they did not notify stripe of the change. I have spent the better part of 27 emails messages anything I can trying to get this fixed. Its around $59. Each time I provide proof of identification the vendor requests additional verification despite me providing a copy of my drivers license

  Business Response

  Date: 01/30/2025

  Resolution Details:
  Full Refund Issued:
  We have processed a refund of $60 to ************************ ending in 6385 as part of resolving his complaint. This refund was issued on January 29, 2025, and confirmation was sent to Mr. ******** via email. He should see the refunded amount reflected in his account within the next few business days.
  Efforts to Resolve the Issue:
  Upon receiving Mr. ********* complaint, our team made multiple attempts to communicate and assist him in updating his debit card information with our third-party payout provider, ******. We informed Mr. ******** that updating payment information with ****** is the customer's responsibility and provided detailed instructions to facilitate this process. Despite our efforts and Mr. ******** providing the necessary documentation, ****** was not updated with his new debit card information, which led to the delay in processing his refund.
  Resolution Provided:
  To ensure Mr. ******** is adequately taken care of and to resolve the matter promptly, we have processed the refund back onto his card. This action was taken to eliminate any further inconvenience and to demonstrate our commitment to customer satisfaction.
  Commitment to Customer Satisfaction:
  ********************** is dedicated to providing excellent customer service. We regret the frustration and inconvenience Mr. ******** experienced during this process.
  Request for BBB Record Update:
  Given that the complaint has been resolved with a full refund to the customer, we kindly request that the ******************** update the status of Complaint ID #******** to "Resolved" in your records. We believe this resolution reflects our dedication to maintaining positive relationships with our customers and upholding the standards expected by the BBB.
  Commitment to Excellence:
  At Arena Club, we continuously strive to improve our services and customer interactions. We are taking steps to ensure clearer communication of our policies and procedures to prevent similar issues in the future.
  Contact Information:
  Should you require any further information or documentation regarding this resolution, please do not hesitate to contact me directly at ******************************* or by phone at ************.
  Thank you for your attention to this matter and for facilitating a fair resolution.