We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Park La Brea Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

This profile includes complaints for Park La Brea Management's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Park La Brea Management has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Subject: Landscaping Neglect at *********************************** Im filing a complaint regarding the extreme and ongoing landscaping neglect at *********************************** in ***********. For over a year and a half, since the previous union gardeners were let go, the property has suffered from severe mismanagement. The current company, **********, is rarely seen maybe once a week and the condition of the grounds reflects that neglect.Bushes and trees are severely overgrown, spilling into sidewalks and blocking windows. Debris, dust, and filth are everywhere. Dog waste is left unattended. What was once a beautifully maintained property has become an eyesore. Park La Brea used to be known for its manicured landscaping now it feels unlivable.I and many other residents have submitted written complaints, made calls, and even had in-person meetings with management. I met with the property manager last year, and when I followed up, he implied I was being entitled. It was disrespectful and dismissive. Meanwhile, rent continues to rise each year, while the grounds continue to deteriorate.This isnt just about appearance its about quality of life. The neglect has gone on far too long, and residents feel voiceless and ignored. A walk through the property would show how badly things have declined.This complaint is focused on landscaping, though other major issues exist as well. We hope the BBB can help hold Park La Brea accountable and encourage immediate action.Sincerely,******************************** ******* Resident

    • Initial Complaint

      Date:03/21/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      (Please review the entire story in detail in the summary pdf. for explanation)Hello Dear Authorize, I am reaching out to formally express my deep concern regarding the unfair charges applied to my account. Initially, the leasing office mistakenly charged my rent twice. Despite my attempts to resolve the issue, I have received no assistance. When I visited the office to discuss the matter, an unfortunate accident occurred, resulting in broken glass. However, I am now being unfairly charged an unreasonably high and undocumented fee for this incident. Additionally, after I sent an official letter requesting clarification, an even higher second charge was added without explanation. Despite my repeated efforts to seek a resolution, I have not received any response. Furthermore, I have not been provided with a formal invoice or a detailed cost breakdown for the glass or door charges. Given the lack of transparency and proper documentation, I want to make it clear that I will not pay for an unintentional incident that occurred as an accident. I expect your support in rectifying this matter. This situation has caused me significant distress, and I urge you to address these concerns immediately. I appreciate your prompt attention to this issue. Sincerely, Kameray Selcuk

    • Initial Complaint

      Date:01/09/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The second time in a year and half having an issue with roaches in my studio apartment that I pay over $2300 a month for with (no dishwasher and the price keeps going up). You can definitely save your time and money with not having to rent here and this time Im not taking this review down! They sent a guy out here 3x blaming it on the weather. Its cold now so Im not sure what the excuse will be this time. And I have neighbors that have the same pests problem.

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/21/23 I reported a roof leak into my upstairs bathroom to the ************ maintenance line. I was provided a bucket and plastic to contain the water and told that roofers would be able to assist after the rain passed. That storm passed, and since then, there have been several more storms with worsening leaking/flooding, and no attempts have been made to repair the roof. Despite making daily/ weekly phone calls to maintenance and confronting the leasing office and customer service in person. The leaking has now progressed to the downstairs kitchen (directly below the bathroom) and has destroyed cabinetry, broke a light fixture in the kitchen, flooded the kitchen. and has made it unusable and unsanitary. As a physician, I know this water is full of bacteria and could easily cause an infection if consumed. I am beyond frustrated with the lack of responsibility and accountability of PLB for fixing this problem therefore I am asking for: 1 - someone to actually evaluate the roof and fix the problem before the rest of my roof caves in with each passing rain and 2 - rent abatement for the >2 months of ongoing unlivable/unsanitary conditions in this apartment. I have included images of the leak thus far.

    • Initial Complaint

      Date:08/01/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I moved out of ************ (unit #****M) on June 19, 2023, and was charged an early lease termination payment of $2,837 (see pictures attached), which I timely paid in full. However, in my security deposit refund, I was double charged for June 18 and 19 ($189.13)see pictures attached for reference. Since I already paid in full what I owed through the end of my lease, I should not be charged extra on top of that for what seems to be an error. I am requesting a supplemental refund check in the amount of $189.13. I called ************ leasing countless times and no one picked up, sent numerous emails to Final Statement without a response, and even went to ************ in person to discuss this matter and I was refused someone to help me with this.

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      date 5/8/2023I called 7:00 am.. my toilet broken. I'm 91 years old and have one toilet. It is after 1 p.m.and it still has not been fixed.

    • Initial Complaint

      Date:01/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used to live in this apartment community. I lived there for a year and moved out on 11/27/22. My security deposit was returned with an incorrect charge for not returning parking decals/parking fob. These items were returned 08/2022 with email communication to prove such. On 12/10 the management team was notified of the complaint. As of 01/17/23, I have received no communication with the correction or assistance in this matter.

      Business Response

      Date: 02/06/2023

      Good evening, 

      Thank you for reaching out. The matter from which this complaint was made was resolved on January 18th, 2023. After we investigated the matter internally, we determined that ******************** had indeed returned the items for which he was charged. We mailed him a refund check on January 29th, 2023. Let me know if you have any questions. 

      Best, 

    • Initial Complaint

      Date:10/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      27A LAUNDRY ROOM IS INSUFFICIENT

      We had an incident with one of our neighbors just because of this matter.

      She (neighbor) attacked on us verbally and almost physically.

      There has to be security cameras in the shared spaces.

      Also we need more washers & dryers.

      Business Response

      Date: 11/18/2022

      Business Response /* (1000, 5, 2022/11/04) */
      Thank you for your email residents are insurged to call our onsite curtesy patrol if they are being disturbed. In addition, we will forward your request to our Maintenace team. There are plans to make some laundry room upgrades. Please look for our updates via email.

    • Initial Complaint

      Date:09/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is a scam and they will steal your money! I was working with a listing agent with the company and specified that I didn't want an apartment out of the gates. When I finished applying I paid a $500 holding fee. Turns out that the agent had moved on to another job so I had to wait a few days to get assigned to another agent. I asked if it was refundable if I didn't get the apartment and was told yes. I was assigned to an agent who told me that the apartment that I applied for was outside of the gates so she transferred me and told me that I couldn't move in until weeks later. I needed something immediately so I had to go with another place. When I tried to get my money back I was told that it was not refundable. In***********, non refundable holding fees are illegal. I had an email exchange with the agent and asked to be contacted by the leasing manager and they have ignored me. ***************** they took advantage of me because I had specific requirements for an apartment. They were fine taking my money and trying to leave me ******** because they didn't communicate properly with their former agent. All I asked for was for the leasing manager to contact me so that we could have a conversation about it but they have treated me like a fool because they scammed me out of my money.

    Park La Brea Management is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.