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Business Profile

Web Design

Design Web Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Services were not provided in accordance with our agreement and there is no follow up communication or access to the goods and services I paid for.

  • Initial Complaint

    Date:10/14/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is *******, and I am the owner of **************** September the 8th, I reached out to ******** and requested references for a trusted website designer and solutions. They have referred me to several of them, but ***** ****** at Design Web Solution ******************************** was a little bit more aggressive and I decided to allow him to work on the project.He promises me the ************** Project completion and deployment in the 3 ********* Satisfaction ************* Unique Design ************* Money Back Guarantee . The key features of the website ******************************** also stated the above statement.He also provided a contract that stated the following:Default:d. The failure to make available or deliver the Services in the time and manner provided for in this contract.On October the 6th, I decided to cancel the contract, and they were so quick to do so and I requested a full refund of the following:Website Design: ************* Hosting: ***************** ************* of the multiple fully documented reasons ******** customer serviceLack of professionalismImpossibility of ***************************** fraud, countless ******************* and unable to deliver a functional product*********** ********************************** stated that he will never refund me because all the money is already spent, and he doesn't really care.Can you please help me resolve this issue'I think they are a group of scammers operating in the USAContact information:***** ********* Design **************** Web SolutionsXXX-XXX-XXXXphone-icon ******************************************** ****************************************** *** ****** Street *** ********** ** XXXXXJayden *********** manager / Business **************** Web Solutions(XXX) XXX-XXXXphone-icon ********************************** ********** **** ******** *** Long ****** ** XXXXXPlease contact me for assistance Thank You ******* *****

Design Web Solutions is NOT a BBB Accredited Business.

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