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Business Profile

Vitamins and Supplements

Glutada Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    December 2022 ordered their trial ********************** product for what they advertised as a sample bottle and would charge shipping. Got a text from them stating that product and **** pills were shipped. I replied I did not order **** pills. Received both **** pills and ********* pills with a charge of over $122.00 from my bank account. This is an extreme bait and switch fraud action. Called the 1-800 number to cancel but they refuse to credit my $122 bank charge. I have also emailed them but no answer. ALSO the charge on my debit card uses the name **************** but when you call the number and give them your name and info it references the products from Glutada Labs

    Business Response

    Date: 01/11/2023

    Business Response /* (1000, 5, 2023/01/05) */
    We have provided a full refund to the customer. Customer should see both refund reflect in 5-7 business days.


    Consumer Response /* (2000, 7, 2023/01/10) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    They fully refunded my purchase I disputed

  • Initial Complaint

    Date:12/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Glutada charged me $118.84 on 12-13-22 which i did not order product for.

    Business Response

    Date: 01/20/2023

    Business Response /* (1000, 8, 2023/01/02) */
    To whom it may concern,

    Full refunds have been issued to the customer as of 12/19/2022.

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the vitamins on 11/30/22. The website said the vitamins were free just pay for the shipping. So I paid $6.49 for one bottle of vitamins and $7.48 for the other bottle. My order arrived on 12/6/22. When I placed my order, it never said anything about additional charges or a subscription. Today, 12/8/22, I noticed 2 charges on my checking account from the company where I ordered the vitamins. I made the mistake of using my debit card to order. One charge was for $93.11 and the other was for $122.86 for a total of $215.97. I immediately called customer service, which took over an hour to get someone on the phone, and told the lady about the additional charges on my account. I asked her if she could please refund me that money cause I couldn't afford it. It put my account in the negative. She said she could offer me a discount on the subscription. I told her I never wanted a subscription. She said it was in the terms and conditions when I put my order in and by ordering I agreed to these terms. She asked if I wanted to cancel the subscription. I said yes. I asked her about refunding the $215.97 to which she replied, unfortunately she couldn't because my trial period was up.I told her I knew nothing about a trial period. She said I had 7 days to cancel the subscription starting with the day I ordered the vitamins. I told her I just received the order the day before yesterday! She said that's policy and I should've read the terms and conditions more carefully. There was nothing on the website about a 7 day trial. I would've NEVER agreed to it. It also says on the website "100% money back guarantee" I asked to speak with a manager and she said there are no supervisors there and it didn't matter who I spoke with, I would be told the same thing, that it's against company policy to refund money after the trial period!! This company is a SCAM!!! They are VERY DECEITFUL!!!

    Business Response

    Date: 01/20/2023

    Business Response /* (1000, 8, 2023/01/02) */
    To whom it may concern,

    After reviewing the case, we have provide a full refund of charges back to this customer credi card on January 2, 2023. Please allow 5-7 business days for the refunds to reflect back on the customer credit card statement.

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