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Business Profile

Skin Care

Derm LaFleur Deluxe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 129 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign a subscription for this product! Stop billing me and sending me the product immediately.

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent away for a trial vial of ************* company's product last May (and then forgot all about it.) Cost $7. I received a vial and then didnt hear anything from them for a long time.Recently, I received a call from them (late March?). They said that I owe $130 for that sample ordered last May. I told them I dont think I owe them that. They say that I signed up for a subscription and agreed to receive a $130 vial every month. ANd if I didnt want that I needed to cancel it within 14 days or get charged $130. They said they would send me another vial and bill me another $130. I told them to cancel NOW, I do not want this. They said they would cancel and close acct only if I paid the $130 today. Later on they said 50% discount, they'd close account if I paid half. I said I'd pay 20% to get them to leave me alone! THey said if I didnt pay up they'd send another vial today and charge my credit card. I said I wanted to discuss with someone and get back to them tomorrow. They would not agree to that. They said pay now or we charge you another 130 and you'll owe $260. Had to ask 4 - 5 times before one of the 2 people gave me a cust service #. They warned that **** service wouldnt offer me the "50% discount" - that was just today. I told them that was silly/they're playing games. I called my credit card company and asked to block them from charging me. The company cancelled my card and is issuing another. I hope this ******** complaint is that I received no communication - package insert, email. leter - reminding me that I needed to cancel quickly if I didnt want the subscription. I forgot all about it. They claimed that they "contacted" me - said they called. I said I didnt speak to anyone or get a message. They agreed, they didnt leave a message. I want them to leave me alone. I don't think I should have to pay $130 or $260. I think they are a scam company. Saw many Reddit comments to that effect. Should I contact my State's attorney general office?

  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for the anti-aging serum from this company. The company insist that I signed up for a subscription from them. I did not do this. They keep calling me asking for payment but refuse to send me a statement. I have told them I did not sign up for a subscription, that I do not want anymore of their product and that if they continue to send it to me I will consider it a gift. The have repeatedly refused to send me any type of statement/bill. My bank considered this to be fraud. I really want the phone calls to stop. I offered to return the product, but was given insufficient information to do this.

  • Initial Complaint

    Date:03/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Continued harassing phone calls when I refuse to give them a new cc number.

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to close account they said I have to pay before. They will keep sending me the product which I don't even know what product they are talking about. I think it is a scam. Their website doesn't exist. They will not send me a bill. They just expected to me to believe them and give them my CC over the phone. They threatened my with owing ******* dollars if I didn't pay on the phone right now.

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    That company calls from the phone number ********** several times a day . Supposedly I ordered a trial serum for shipping and handling fee in June 2024. I don't recall ordering or using the product. I check my credit cards statements for that period and there is no transaction of 6.99 that would be the amount they claim I paid. I answer the call from this number twice the same day and both people I spoke would tell me the same story with a little variations to it. That I owe them now ****** since I have not called and cancelled the account within 10 days. I was threatened with " acceleration of account", "accumulating fees "etc and of course bad credit at the end. Both times I was told that paying right now over the phone is my only option to avoid problems! I have not received any products from that company, I treated it as scam and I blocked them. ( they have my address and phone number ). I checked company website, it seems like they still offering that free trial on product. They also have the name of my bank and claimed I signed for the product.

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on March 7, 2024 through an ad during gameplay in the amount of 6.98. Today I received a phone call from an unfamiliar company Derma Fleur, saying I owe them money for monthly shipments. The woman told me I signed up for monthly shipments when I purchased the try me and pay only shipping. I had no intention of signing up for anything. I was trying the product. The woman said I can only cancel the subscription by paying the balance owed. I have not received any product since March. She told me they're holding it until I pay and said I have many packages waiting. I do not feel obliged to pay, and she never told me the balance amount. I'm nervous the company will report this to credit bureaus

  • Initial Complaint

    Date:11/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw an ad on ******** for Derm LA Fleur anti aging serum. It offered a free product and I would pay the shipping charge, which I did. I never signed up for a subscription. Now they are calling my phone multiple times a day. I spoke to them once and they told me that I owed them approximately ******. I told them that I would not pay that and to cancel whatever it was that they fraudulently signed me up for. They said that I can't cancel until I pay the ******. I only received the "free" bottle and nothing more from them. They are rude, obnoxious and relentless.

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 8 2024 a advertisement for a facial serum from "Derm la Fluer", at least that is the name the business listed themselves as online. It was a serum described as a wonderful anti aging breakthrough serum to help aging skin. I placed a order because the amount was only $12.49 (the charge to my bank card showed up as xxxxx31510 LoingYourSkPurchase $12.49.When I tried to disconnect from their website, a pop up advertisement for another skin cream appeared but I did not accept the order. I received a box for the original item plus another item.I looked at my bank statement, and noticed another charge had been charged to my bankcard for the s6ame day at the same minute, for a completely different item that I did not purchase. Some website AdvancedHomePurchase xxxxx315753CA for $6.95. I did not buy anything from this company. Suspiciously this charge showed up directly after the LovingYourSkPurchase. They looked similar to me on my bank statement because they capitalized the first letter in each word.On 5/15/24 MuchNeededHo xxxxx32584CA processed 5/17/24 another charge $129.99 (similar company/website name.)On 5/15/24 FullSpeedFitXXXXX32964 charged $119.99 to my bank card that processed on 5/17/24.On 5/31/24 PickMeLandscXXXXX19756 charged my bank card $29.93 I contacted *************** at the ***************************. They issued me a new bank card. They gave me temporary credit for each item. All items were eventually investigated and I received a full refund for all amounts.However, today is November 14, 2024 and I have received multiple phone calls from their supervisor of that product saying I owe them money from phone number *************) they told me to contact their supervisor at ************ to pay them $199.00 they say I owe. I also want to mention that I contacted them and they assured me they would close my account. They assured me they were closing my account. Their Supervisor called me today saying I owe $199.00 in fees.

  • Initial Complaint

    Date:11/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got a phone call from this company that was pretty threatening. The caller was rude and accusatory. I searched my email and also viewed product online. They said they delivered it to me in July but never got payment. I never purchased or was even interested in this product. I dont even see that Ive ever seen it or known about it. Not sure if the company is trying to scam people or what but before he hung up on me, stated that they were going to pursue legal action.

Derm LaFleur Deluxe is NOT a BBB Accredited Business.

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