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Business Profile

Long Distance Movers

Coast 2 Coast Relocation, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/19/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my move with this company. I posted a review of the company in which my main complaint was lack of transparency and ghosting of the refund amount I am owed. My move was scheduled on the 26th of May. I had cancelled on the 15th of may and after repeated attempts of contact they have not gotten back to me about the process or any timelines or amounts I am owed.The specific language from *their* contract is provided here.?Customer may cancel scheduled services by providing written notice within 72 hour of booking and signing the ***** If services are not within 72 hours of booking there will be a 50% cancellation fee that will be deducted from the refund. The 50% cancellation fee only applies to the deposit amount, not the entire move cost. If the first scheduled pickup date is within 5 days of the date reserved for the move ,then the deposit is non-refundable. Tariff Availability

    Business Response

    Date: 05/19/2025

    We appreciate the opportunity to address this matter. Our records show that a voicemail was left for the client regarding a partial refund in accordance with the terms outlined in the signed contract. We are committed to resolving this issue and are awaiting the clients response to proceed with the refund process.
    Please feel free to contact us directly so we can complete the refund promptly.
    Thank you.

    Customer Answer

    Date: 05/19/2025

     
    Complaint: 23350425

    I am rejecting this response because:
    I did in fact receive this voicemail and gave a callback four minutes later. The result would be satisfactory, but I still have not received the documentation or "papers", that I was supposed to be sent an hour after the call. The call was at 1:30 PM PT and I have a full transcript and audio log of this call. The result is not satisfactory because they have not contacted me further in regard to this refund after the initial call.

    I am open to giving some more time, but I am not going to resolve the complaint until my refund is processed and the monies I am owed are in my payment provider.

    Sincerely,

    ***** *******

    Business Response

    Date: 05/27/2025

    The client and Coast 2 Coast have come to an agreement. This case can be closed and removed :) 

    Customer Answer

    Date: 05/28/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    WRT: 23350425 Hi, I am satisfied with the companies response after issuing this complaint. Can you please revoke this complaint.

    Sincerely,

    ***** *******

Coast 2 Coast Relocation, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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