About

Local BBB:

BBB serving the San Francisco Bay Area and Northern Coastal California

BBB File Opened:

6/20/2014

Business Started:

3/12/2012

Business Incorporated:

11/9/2012

Type of Entity:

Limited Liability Company (LLC)

Business Management:

Ms. Tara Spencer, Vice President

Ms. Dora Kibbee, Customer Service Manager

Number of Employees:

16

Additional Information

Payment methods

• American Express
• Apple Pay
• Discover
• Google Wallet
• MasterCard
• PayPal
• Visa

All Major credit cards, PayPal, Google Pay, Apple Pay

Refund and Exchange Policy

Return Policy

We accept returns on eligible items as long as they are in new condition, with original tags attached, and in the original packaging. Returns must be initiated within 30 days of the delivery date. Items marked as Final Sale are not eligible for return or exchange under any circumstances.

Refunds are issued to the original form of payment. If you used a gift card at checkout, we recommend holding onto that gift card, as any eligible refund will go back to it. 
Please note: Any shipping fees paid during checkout are non-refundable and not included in a return refund. Refunds for a return are for the amount paid for the item(s) only, plus any applicable tax. Multiple return requests can be submitted for the same order, but only the first is eligible for free return shipping through Return Assurance. Items can be exchanged once; if your exchanged item doesn’t work out, it can be returned for a refund only.

HOLIDAY RETURN POLICY

Starting on November 1st, for the holiday's, we've extended our return policy to 60 days, this will allow our amazing customers to give Three Bird Nest items for holiday gifts if you'd like! Please be aware this policy will be live through the middle of January, then we'll revert back to our 30-day return policy.

WHAT ITEMS ARE NON-REFUNDABLE?

Final Sale Items | There’s a little pink call out on the product page of every final sale item, in your bag when checking out, and listed in Black on your order confirmation email. Double-check this before you add an item to your bag. Final Sale Items Include:
Outfit Of The Week
Outfit Bundles
Intimates
Most Jewelry
Leather Accessories including leather cuffs
Face Covers
Hats
Hair Accessories
BOGO Sale Items
All items ending in $.99 at the time of purchase

Return Shipping & Return Assurance
At checkout, customers now have the option to purchase Return Assurance for $2.98. This gives you free return or exchange shipping if needed later.
If you did not opt in at checkout, the return portal will automatically charge $9.98 for the return shipping label.
Return Type Shipping Fee
Return Assurance added at checkout $0
No Return Assurance $9.98

Please note: If you opted in for Return Assurance, you must use the return portal to generate your return label. Mailing your return using a personal label will not be recognized as part of the coverage and will void the free return benefit.

Exchange Options
Exchanges are now available through the return portal! If you select an exchange, you’ll receive a refund in the form of store credit and can use that to place an order for your new item. Exchange orders include free outbound shipping.

How to Start a Return or Exchange

To begin your return or exchange, visit our return portal:

https://threebirdnest.loopreturns.com/#/
You’ll need to enter your order number and the shipping zip code associated with your order. Once you’re in the portal, you’ll be guided through a few simple steps:
Select the specific item(s) you want to return or exchange from your order.
Provide a brief reason for each item you're sending back — this helps us track quality and fit concerns.
Choose whether you’d like to return your item(s) for a refund or exchange for something else (store credit).
Follow the remaining prompts to confirm your method (return or exchange), generate a return label if applicable, and complete the process.
Once the return has been requested, you will have 14 days to send out the return/ exchange. Failure to send out the item(s) for an exchange will result in a charge for the new exchange item. This means If you purchased a small and requested an exchange for a medium but don’t return the small within 14 days, you’ll be charged for the medium. 
If you opted in for Return Assurance at checkout, the return shipping will be free. If not, the portal will charge $9.98 for the return label.

Mailing a Return Using Your Own Label

If you prefer to use your own shipping label, Using your personal label have your return sent back to our warehouse: 
Three Bird Nest Returns
Order #
2001 Midway Rd., Suite 200 
Lewisville, TX 75056 
If you choose this option, be sure to include your order number inside the package and obtain a tracking number. We are not able to refund items we cannot verify were returned.
Note that if you purchased Return Assurance, you must use the portal to generate your shipping label. If you send your return using a personal label, your Return Assurance benefit does not apply and cannot be reimbursed.

Business Categories

Womens Clothing, Jewelry Stores, Jewelry Manufacturers, Wholesale Womens Apparel, Designer Apparel, Fashion Accessories, Purses