Business ProfileforBradford Air & Heating

On or about May 1st, 2021. I had *** Bradford come out to install my Nest Thermostat. *** came out and removed the plate on my existing thermostat and showed me that there was only 3 wires and the Nest Thermostat needed 4 wires. *** told me the only way for this to work is to run new wire to the unit. I then asked him about the weal airflow in my house. I told him that it heated and cooled the house but not as good as I thought it should be. He asked to see my unit so I showed him. My unit was a 2.5 ton unit and about 10 years old. *** looked at it and said that it needed to be replaced due to some rusting issues. He said He would install a better unit and Guaranteed it would fix the low airflow problem. I was referred to *** from a good friend so I agreed to these terms.About May 21, 2021 *** came out and installed the new unit and my Nest Thermostat. I wasn't home for the testing of the unit before he left. When I got home I told *** it blew a little harder, but not much. He said to give it some time. Well winter came, The heater would only come on for 5 minutes and shut off. *** came out and said that everything was working outside, retightened up some wires and said try that. I had *** come out 2 more times to fix this. *** then told me about my existing transition was crooked and might be cutting off the air flow. *** said that I would have to cut an access hole in my closet so he could get under the house. Now I am finding out that he NEVER went under the house. I couldn't use my heater all winter. I had to get space heaters. Electric bill higher than normal. Spring came. I cut an access hole and then he gave me a $1.500 estimate to replace my ducts. He didn't install a new sheet metal transition or new thermostat wire. *** said to have another company come out. I had 2 companies come out and they couldn't figure out why he put a 3.5 ton unit in a ***** sf house without putting in a bigger intake and replacing the existing ductwork!