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Find a Location

Onyx Moto has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Onyx Moto

      7696 Broadway Lemon Grove, CA 91945-1606

    Business ProfileforOnyx Moto

    Motorcycle Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers motorcycles for sale and trade. 

    Business Details

    Location of This Business
    7696 Broadway, Lemon Grove, CA 91945-1606
    BBB File Opened:
    7/1/2015
    Years in Business:
    10
    Business Started:
    2/12/2014
    Business Incorporated:
    2/26/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Onyx Moto LLC
    Business Management
    • Mr. Kenny Chen, Owner
    Contact Information

    Principal

    • Mr. Kenny Chen, Owner

    Customer Contact

    • Mr. Kenny Chen, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/14/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a used motorcycle from Onyx Moto and it was delivered to my house, the day it was delivered the motor messed up and onyx offered to take it back and rebuild the engine then deliver it when they get another driver out in the area. After all that I received the bike and drove it for the approximate ************************************* the invoice. During the 600 miles I had a lot of little weird issues with the bike but nothing major including occasional puff of smoke out the exhaust when warm, stalling at low speeds, and coolant reservoir occasionally overflowing and leaking out. Around 600 mile **** I had made a appointment to follow with the break in procedure but before my appointment date the bike began blowing huge amounts of white smoke out of the exhaust and would not stay running without throttle. Checked the oil and it wasnt reading on the dipstick, added 1qt then it read full. Called the dealership and they told me they isnt much they can do other than me take the bike to them in ********* and they can look over it and see if I did something wrong or if the work was done incorrectly but they kept stating there is now way their mechanic did something wrong because of their many years of experience. Agreed for me come out of pocket and have someone local to me follow with the break in procedure and see if it resolves the issue. The issue was not resolved and has since gotten worse and the bike is no longer rideable. The bike has less than **** miles since purchased
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christopher H

    1 star

    02/12/2024

    STAY FAR AWAY from Onyx! My visit on February 18, 2023, turned into an absolute nightmare. Despite their supposed reputation, **** is a cesspool of deceit and incompetence! WARNING: BUYER BEWARE! They sold me a motorcycle riddled with hidden defectsa stripped rear axle bolt and nut, a nest of rocks behind the front sprocket cover, and to top it off, a rear shock rebound that was stripped from the inside! And get this, they had the audacity to slap me with a $440 reconditioning fee! But the only thing that got 'reconditioned' was my wallet! Save yourself the agony and avoid Onyx like the plague.I found out about the stripped bolt and nut on 08/19 thanks to a flat tire that probably saved my life; I took the bike to 8 Ball Motorcycle Tires and they are the ones that discovered it.Disgusting experience for a first time rider/buyer.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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