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ComplaintsforBrowne's Maytag Home Appliance
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 6, 2023, ***** the dryer repairman came to my home. He was totally unprofessional - yelling and swearing at his staff on the phone because they gave him the wrong part. He quoted me a price which included the service fee. He never provided a service contract. He left and rescheduled. However, he then called me and said I owed the service fee for that day above the quoted price. When I questioned him about the service fee being included, he became irate and cursed and said for me to take my business elsewhere and hung up. I called his office requesting a different repairman but they informed me he is the only one. When they inquired about my concerns, ***** got on the phone and screamed and yelled at me. When I resumed my phone contact with the office staff, ***** returned to my home and barged his way. He threatened to fight me and smash up my home. He then became physically aggressive and assaulted me. I have filed criminal charged and am pending an outcome.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.