Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Garbage Removal

EDCO Disposal Corp
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for EDCO Disposal Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EDCO Disposal Corp has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business offers a five day dumpster rental . I called them on day four to ask them what time they would be picking up the dumpster. They told me we sent you an email saying you have to schedule the pick up so I told them I was ready for them to pick it up now, they are not available to pick it up until June 5 and they want to charge me for all the days its going to stay on my property in the meantime. I dont think I should be paying for extra days if I called before my five day rental was over for a pick up I dont think its OK for this company to charge people extra rental days if they dont have drivers available to pick up their rentals. Its a scam because if they dont have a driver to come pick it up for the next couple weeks, youre gonna have to pay for every single day it stays on your property.

      Business Response

      Date: 11/19/2024

      This customer who has ordered with us in the passed knows the rentals which are all based on the dates of removal.

       

      We offer at the time of order to include a removal, if they choose not to schedule and will call then we are not responsible for being booked at the number of days allowed.

       

      He was not charged for any rental.

       

      EDCO is not responsible for when they call us to remove that we are booked.

       

    • Initial Complaint

      Date:12/13/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My grey trash container was not picked up last friday which is our scheduled pick up.I have contacted the company last Friday and the office clerk said that they would send the trash truck back by to pick up the trash.Saturday the trash can was still out in the street awaiting pick up.I again called the office on Saturday to inform them that the trash had not been picked up and I was informed that they would write a pick up order for the trash Come Monday I again called the office to inform them that the trash had not been picked up and again the clerk went to talk to the route supervisor and he stated that he would send a truck by to pick up the trash.Come Tuesday again I called the office and was informed that they would send a truck by to pick up the trash.Come wendesday again I called the office and the supervisor stated that he would send a truck by to pick up the tresh and nothing .They take my money but they cant pick up the trash and now it is almost another scheduled trash pick up day.The driver stopped in front of the houise last Friday and then drove to the next door house and picked up their trash.They keep giving me the run around and the trash container is still waiting pickup.Thank you foryour assistance. ****************************

      Business Response

      Date: 12/21/2023

      This area has had a re-route in the last 2 months and there may have been some confusion as to which transfers to service.

      In leu of this we have agreed to provide a month credit towards the account.

      We do apologize for the inconvenience.

      Thanks

      Customer Answer

      Date: 12/26/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************

       

    • Initial Complaint

      Date:07/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      EDCO web site clearly states that customers are eligible to get up to two additional green compostable waste bins for free. I requested two additional green/compostable bins temporarily for landscaping waste (bushes trimming) on June 27, 2023. **** refused to provide them. **** suggested to rent a large 3 yard bin for money plus per deum. this is not an acceptable option for the following reasons: (1) it will result in compostable waste going into landfil, a blatant violation of the current regulations; (2) it will not be possible for me to move a heavy bin to the backyard where small twigs and branches are located and it is not practical to move small twigs and branches to the bin at the curbide; (3) free bins are advertised on EDCO site, not the pay option; (4) Most of my neighbors have two or three such bins permanently. My request was for temporary use. Charging me money for that is not fair. I would like EDCO to reconsider and provide the free green/compostable bins as requested and advertised.

      Business Response

      Date: 07/10/2023

      Good afternoon, 

       

      We have made contact with our customer and the extra carts will be delivered tomorrow.

      Thank you

    EDCO Disposal Corp is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.