Business ProfileforDel Taco LLC

I received food poisoning from one of the locations in ********* **********. After submitting a report on the app, the manager called me soon after, and accused me of lying. I have called several times since September in order to get a refund, only to be ignored, lied, and fed false information. I have called their customer support over a dozen times at this point, every time they claim they are submitting a report and refund request, with a follow up. No one ever attempted to contact me, no emails, calls or texts. I keep having to recall and be told the same thing, even several of their support team supervisors. They claim there is no one else I can talk to regarding this issue and they have no control, and only have the ability to file reports. I am continously told the same things over and over yet I still receive no ticket numbers, no refund or compensation, nothing. At this point I believe compensation is due on top of a refund for the time, stress, and length of this issue. They do nothing to help, so I file this in hopes someone else may do something. I type this even while on hold with another supervisor in another vain attempt to get assistance.