ComplaintsforMonthlyClubs.com

• Initial Complaint

  05/04/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I purchased a subscription as a gift and have had many problems with the delivery (recipient has to call each month several times and is given misinformation). I placed a 1 star review on their website on April 30 detailing my issues. I received an email to verify my review, which I did that day, but my negative review still has not been posted. I also attempted to post a question on their public forum today with these details and that was also not posted. I consider it fraudulent to display only positive reviews on their website since the review system is presented as an accurate representation of buyers' experiences.

  

  Business response

  05/07/2021

  We contacted the customer directly, using the email address she provided. As of 3:36PM on Friday, May 7, 2021, we had not received acknowledgement of our email from the guest. We are open to a conversation regarding her complaint, but have had no further contact since the initial reply, which is reproduced in its entirety below:

   

  Hello Rebecca,
  
  I wanted to reach out to apologize for the inconveniences you’ve encountered with the Hop Heads Beer Club gift you purchased from us, and for the delayed response to your review. We have run into a number of significant challenges with our Colorado delivery partner; we are, in fact, actively looking for a new company to work with in that state.
  
  We endeavor to check and reply to all of our reviews in a timely manner. Unfortunately, the member of our team who normally handles these reviews was absent due to illness sine Friday, April 30, when you submitted your review. We appreciate your patience and understanding during this period, and we will work to ensure we respond more quickly as we move forward.
  
  Thank you for helping us see our opportunities to do better for our customers. Your input will allow us to make sure our behavior aligns with our mission.
  
  Please feel free to contact me with any further concerns or questions.
  
  Cordially,
  
  Mitchell

  Customer response

  05/11/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15438340, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Rebecca *******
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩