193 Customer Reviews
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Review from Tammy j.
5 stars04/23/2024
I purchased a new car in January 2019 with gap insurance . The whole country shut down in mid march for many months .... my payments were deferred due to covid when the whole country shut down . This year my car was totaled an i filed a gap claim an it was denied , i inquIred why ? They said it was due to the deferred payments during covid ...wow did any one plan on that ? i sure did not the man i spoke to said well covid did not effect me . This is fraud an not ok ..... Thank you ,*********************Review from Earl F
1 star04/20/2024
I keep searching for my contract on the website, it keeps saying cant find contract whether i put in my vin or contract number
Portfolio Response
04/23/2024
Please accept our apologies. We would appreciate the opportunity to discuss this further with you. Please give us a call at ************ at your earliest convenience. We are open from 7AM PST to 5:00PM PST, Monday -Friday.Review from Peggy W
5 stars04/09/2024
****** was extremely helpful solving a problem that we had been working on for days. Thank you ******!Portfolio Response
04/15/2024
Thanks for the **************, *****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *********************Review from Jack R
5 stars04/03/2024
We received excellent service from ******, ******** and others. Every representative we dealt with was professional, knowledgeable and helpful. Would highly recommend this company. ************Portfolio Response
04/15/2024
Hi ****, we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***********************Review from Suzanne P
5 stars03/31/2024
I had a problem with the dealership that was doing the repairs to my RV. They overcharged me for work that should have been covered by my warranty. After getting stuck paying the bill ( just so I could go on vacation) I decided to call Portfolio myself. I requested that someone review my claim because I believe **************** didnt look after my best interest. ************** from the ***** office was more than helpful in resolving the matter and getting me a refund of my out of pocket expenses I am very happy with the outcome and would recommend buying a service agreement from Portfolio. I definitely plan on buying a service warranty on my next RV too!Portfolio Response
04/03/2024
Hi *******, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***********************Review from Jane K
5 stars03/25/2024
We have received outstanding customer service from One **********************, specifically from *********************************. She was friendly, professional and quickly provided all the information we needed!And whenever we used our RV's extended warranty through One Portfolio, it was an outstanding, no-hassle experience. We highly recommend them and ******!Portfolio Response
04/03/2024
Thanks for the **************, ****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, *********************************Review from BC D
1 star03/02/2024
I do not understand how these extended warranty companies take all of our money, but then when something happens to your car they say oh thats not covered. I have the hi-tech coverage and seems to me electrical would be covered. The screen went bonkers in the car and I was told a whole new radio had to be replaced, oh but its not covered????What am I going to do I need the screen to work, so I put money down just so they could order the part and now its weeks going by and still no radio. I would not recommend this company to use as an extended warranty, you will be lucky if they actually cover something that happens on your vehicle, total disappointment.Portfolio Response
03/06/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, ***********************, at ************.Review from Lamar P
1 star02/20/2024
Buying this warranty with PortFolio has been the worst experience. My car has been at a shop chosen by PortFolio for over a week and there asking me to provide proof of regular maintenance before repairs can be made. They haven't even told me what's wrong with my car. My car stop on me and my 1 year old daughter. Stranded on a freeway at 5am. A 2018 Malibu that looks clean and new. The insurance company will not even provide me with a rental before service can be approved. I have never been refused service with other policies. It's 2/20/24 and I'm still waiting. I can't believe this is happening.Portfolio Response
03/06/2024
We appreciate your feedback and apologize for the circumstances that prompted your reaction. Portfolio Protection policies offer a lot of value, and we understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are listed on the contract, and claims are reviewed in accordance with the contract. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Supervisor, ***********************, at ************.Review from Amy H
5 stars02/11/2024
************************* from Portfolio was amazing! She was patient and helpful right from the start. She answered all my questions and took care of my problem almost immediately. Im so grateful she took the time to help me.Portfolio Response
02/13/2024
Hi ***, Wow! Im so blown away by your review. It made our day here at Portfolio. I'll be sure to share your experience with the people who assisted you. Regards, *********************Review from Randy B
5 stars02/02/2024
I had an issue transferring an extended service agreement until I contacted Portfolio in *****, most of my dealings were with ******, she is the most polite and knowledgeable person I have ever worked with in my life. All of the people that I spoke to at Portfolio were all so very polite, I want to thank Portfolio employees for all of their help.Regards *****Portfolio Response
02/06/2024
Thank you so much for your kind words, *****. We really appreciate you taking the time out to share your experience with usand we agree, ****** is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, *********************
Customer Review Rating
4.53/5stars
Average of 193 Customer Reviews
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