Business ProfileforAll State Propane

Second time in past two months that I’ve run extremely low in propane. Last month I went 12 days without heat or hot water. Allstate has a yard here in Julian, 5 minutes from my home yet they could not schedule a fill time. They said they could do an emergency fill, which would cost me $150, none of that goes to propane cost. When they finally scheduled a driver, I asked for an ETA on driver and was told I would get a call that next morning with a better time estimate. It’ was so cold night before that I could not stay at my own house due to lack of heat or hot water. Driver called me as I was driving back home that morning, as he was already at my gate. I had no forewarning and he had to leave. This was a Saturday, I did not get propane till the following Friday late afternoon, day before Christmas Eve. This lack of a basic necessity ruined my Christmas as I did not shop and I missed every Christmas party and event. Not showering for a week++ does not put one in the mood. Last week I paid up for my propane early part of the week, got message that on Saturday January 21st I would have a delivery. When I asked for an ETA I was told between 10-2pm. I waited most the day but had to run Ramona before stores closed. I was sent a text Monday am/early that truck had run out of propane. They would reschedule. This is now Wednesday January 25, mid-afternoon…I’ve been told truck broke down/truck ran out of propane. My meter reads 0%, this is not acceptable as I have no heat or hot water once again. It is very cold in my home, I will have to keep my fireplace going, collect kindling and work extra hard to keep warm. Totally not acceptable, I DO NOT OWE a bill, I should be a#1 priority as it is not my fault for no delivery when I waited most the day for a fill. I have to be home as I have large dogs that are in the yard. I am very unhappy with Allstate Propane and I want to submit this formal complaint and need to have this be right. We expect snow and low temperatures this weekend and next week, if I am not filled they will postpone due to weather. These past two experiences leads me to formally complain. Thank you, BBB.