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Business Profile

Online Retailer

The Kigu Stop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business will not reply nor refund.2024 ***** Order #***** confirmed -8.9 Two items shipped **** Tracking: ****************************** -Patchwork Orange Hero and Patchwork Blue Villain received via **** in mail box. Exact date unsure. Within the week.2025 ***** One item shipped **** Tracking: ****************************** ***** Boom shruggie received in mailbox ***** Final two items shipped *** Tracking: 1ZC1B491YW73962968 ***** Per *** tracking due to arrive ***** Replied to the final item confirmation email with screenshot of *** tracking without change from 1.25.25 and comment to reach out to sender to initiate claim ***** Reply from ********************** stating they see it as delayed and to "allow a bit more time for the package to arrive"-2.2 Emailed stating over a week with no parcel and for next steps -2.5 Emailed again regarding missing parcel -2.6 Emailed again regarding missing parcel -2.6 Reply from company stating *** Tracking states in transit ***** Emailed again stating over 3 weeks no parcel and no reply from KiguSquad ***** Emailed again stating over 4 weeks no parcel and no reply from KiguSquad ***** Emailed again stating over 4 weeks no parcel and no reply from KiguSquad ***** Obtained secondary contact email for company ************************************* ***** KiguStop replied and informed of incorrect parcel. Were referring to the 1.21.25 parcel with the Boom shruggie. I replied that the parcel I was speaking of was the one with the Flame Daddy shruggie and Cyber Punk Techwear.-2.27 Emailed both emails due to no reply from KiguStop -3.1 Emailed both emails due to no reply from KiguStop -3.2 Initiated claim with *** ***** *** called stating to contact seller for updated information ***** Emailed again due to no reply from KiguStop ***** Emailed again due to no reply from KiguStop.***** Attempted dispute with ******. Informed outside their 90-day dispute window. ****** provided email for company invalid ***** File with BBB

  • Initial Complaint

    Date:06/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order back in December 2023 and still have not received my order. I emailed them twice and got a response saying production was on it. Emailed 4 more times and no response. Contacted them via social media and still no response. They want you to pay upfront and then never produce nor deliver your order then they ghost you. Dont know how else to get in contact with them.

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a hoodie and the patches on the arm were printed inside the hoodie vs on the outside. I reached out to see if we could exchange it, which was listed under their return policy for defective items. They informed me they couldn't exchange it bc it was out of stock even though you could still purchase a new one on their site. They offered a $15 credit to use on a future order, which I informed them was not sufficient and not even close to the purchase amount. It took so long to ship that my bank could not dispute the charge and the company stopped responding. I would like a full refund.

  • Initial Complaint

    Date:06/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction was 5/31/2023 It was a pre-order for The Bear Varsity Jacket On their website it was stated it may take up to 4 - 6 months for pre-orders to come in. Then after 6 months another e-mail was sent after multiple times trying to contact the business that they are apologizing and now it may take longer. Then I saw them in person in December asking when it would be ready and they stated the new shipment comes in January and it should be sent out then. Then when trying to contact them through e-mail multiple times I have gotten an automatic response that it may take 3-5 business days to reply and never receiving a reply. It has now been exactly a year since my order with no communication from the business. I spent ***** US $ for cost and shipping The order number is #***** Basically it appears that my have just been swindled at this point. Theft

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2021, I purchased 3 pre order dresses costing me $225. There was no updates till Last year I was informed that there was a production issue and they were working on getting them remade. I was then not update with any information till a few days ago where I was told that I'm never going to receive it as she had to cancel it due to other issues. She said I could get a refund but she would keep a 35% restock fee. Her tos states if I cancel it myself I am subject to the fee but she is canceling it and only going to give me my money back for 1 and a partial of my 3 not made items. She had told me that there is no was to give me my ful money back enless it is store credit even when their tos does not ***** with this.I'm worried about how many others are being treated like this and losing their money

  • Initial Complaint

    Date:03/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a defective item. When I emailed the company to ask if I could get a replacement or refund, they did not provide a sufficient resolution. They stated they couldn't replace it because they don't have any in stock even though you can still buy the item on their website. I then advised them I don't mind waiting and was told they could only give a very small discount on a future item. The large vinyl patches were placed on the inside of the right sleeve. It is really uncomfortable to wear since the patches should be on the outsifr and is not how it is advertised. I would like a refund at this point if they cannot replace the item in a reasonable timeframe.

  • Initial Complaint

    Date:12/31/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered a Tortured Magician's jacket on 1/25/2022. At the time the website did not show a time frame for shipping because it is a pre-order. They have recently updated their pre-order page to show a 3-6 month turn around time. I tried to contact them via email per their terms and conditions after 6 months. I received a automated email stating to reach out in personal dm to their Instagram. I did so and received another automated message and then nothing. I reached back out 12/16/2022 via email and received another automated message promising a 5 day turn around and I have received nothing by the date 12/30/2022. I attempted to file a claim via pay pal which the item was purchased and was denied since it has been over 180 days since the original purchase. This company is still posting about their new items and selling out at cons but can not even send a genuine email. They request patience on their instagram since they are a "small team" but don't care at all. They only care about doing colabs with popular cosplayers to boost their sales to steal money from people. This company is a straight up scam.

  • Initial Complaint

    Date:11/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 12, 2021 was official date payment was taken from my account. Business was paid to provide a sweatpants and hoodie set that was only available by preorder. Business did not provide updates on status and refuses to update. They have not sent me my products I paid for and its now almost 13 months since I ordered. I asked for a refund since they kept posting socmed updates stating products were delayed and on the way. Since August Ive been attempting to receive a refund. My bank will not since its past 180days. Business keeps saying preorder items already paid for and delayed but still wont refund my money. It appears my product may have arrived in June or August when two shipments came in but business went to conventions and posted pictures of items and most likely sold them. Business repeatedly states they cant hold/keep inventory which is why they do preorders only. They dont have any stock on hand. Cant reach business to get refund and the responded once to let me know Id only receive store credit - I do not want anything to do with this business. I have too many screenshots and emails documenting issues to upload but can provide via email. Im not the first to have issues - business has been doing this for years. I want my refund and this business shut down permanently. Will be reaching out to businesss local authorities as well to report. May pursue legal route at this point. This is unacceptable.

  • Initial Complaint

    Date:10/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for an in stock item on July 22nd for $41.80. Back then the website said that they ship stock items in 1-2 weeks. I emailed a few times concerning this and they asked for a little more time or two more weeks, when I started asking for a refund instead they ignored my emails. Yesterday I filed a dispute with my credit card company, which it had been a few months now. And today they printed the shipping label. So I got a your product has shipped type email. Returning the item I have to pay half the price in order to return it. And half the product still for an attempt at intercepting so I dont get it. I no longer want anything from a business that needs pressure from a bank to ship my item. Plus I emailed saying I no longer am at that address last month.

The Kigu Stop is NOT a BBB Accredited Business.

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