Business ProfileforApex Golf Carts

We purchased $80+ in golf cart parts on 7/18 that we yet to receive & today is 7/27. We were refunded right away for $7 but no explanation why & it took them 5 days to reply to our email asking why the refund. We called several times & told that **** would call us back - no call from him at all. I called on 7/22 & spoke to ****, he said that **** handles the online *********** knows nothing about the order. I called back later in day & requested **** to cancel the ************** our money - he said he would. On 7/25 still *********** called again, spoke to Heida who stated **** will be in the next day & will look into the *********** should be able to cancel & refund our money. Here it is 7/27 and still nothing. Their website states orders ship in 1-2 days - were well past that and the order is still showing processing. We want our order cancelled and refunded in full. If the order was delayed for any reason they should have contacted us as to why and give a date the order would ship. We have emailed, called, left messages and have been told that this **** is the one that handles the online orders - okay fine but why no response!?!?!?