We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Companies

Green Island Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a payment to Green Island Movers LLC of $1,120. 40% of the moving costs on August 10, 2023. Once the money was received - ***** failed to keep open communication and was unresponsive making me uneasy about the move. When I looked on ****** a review had popped up on August 13, 2023, from another person saying that it had been close to two months without her furniture and was getting no response. I was uneasy and called ***** and said I would like to not continue with the service and to get my money back. He said it would be difficult to give my money back because they pulled the truck, but no service continued. He said he would be in contact, but then he started becoming unresponsive again.I paid without them providing any services - I went with U-haul instead and he stopped responding to my text messages. Company is definitely a scam and there terms of their contract is not allowed if you read closely.

  • Initial Complaint

    Date:08/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Green Island Movers LLC via the moving broker *************** Services. The move was from *********, ** to ********, **. My things were picked up on June 18th by Green Island Movers to be delivered on July 19th. I paid in full.Three weeks have gone by since the delivery date and I have yet to receive any communication regarding the delivery of my things. I've attempted to contact the business through the phone number **************, however I'm greeted by a voicemail stating the number has changed, been disconnected, or is otherwise no longer in service. I have also attempted to contact the business through the email ********************************* I received a reply from ******************************* letting me know he would look into it. However, none of my subsequent emails were ever answered.Finally I have also attempted to contact the business through the brokers but they are also unable to get in contact with the business.It's been three weeks since I was supposed to receive my things and I have not only not heard from the business but been unable to get in touch with them. I don't know what to do and fear my things have either been lost or stolen.

  • Initial Complaint

    Date:08/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    RUN!! If you are planning on loosing and never finding your stuff, be sure to use them. My things were supposed to arrive in ******* on july 18th after being collected in *********** june 21. There's no way of getting in touch though phone, e mail ( August 6)NIGHTMARE

Green Island Movers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.