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Average of 4 Customer Reviews
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Review fromAnnie p
Date: 05/11/2025
1 starI loved physicaladdress.com for years. I used them personally and set them up with a few business I work for. In the last year though, the service has become rather abysmal. I've gotten mail months after it was sent, important notices that we needed the info on to update tax rates, etc. Not getting these notices caused extra accounting headaches. But worse that not getting general mail . . . every debit or credit card sent to that address (multiple accounts) in the last year has never shown up in the mailboxes. Fortunately none if the credit/debit cards were used but regardless, it has been a problem. When I had them resent to an actual address, I received them no problem. I've called to complain and ask if maybe there was new staff. They said I'd get a call back but they never called. I've been hanging on and hoping they'd correct the issues but it is still happening. I was so happy for so long, I wanted to make it work but I can no longer just not receive my mail. Changing an address is such a pain but I'm now in search of a new service.
PhysicalAddress.com LLC
Date: 05/14/2025
Hello *****,Im really sorry to hear this especially after youve been such a long-time customer and advocate. This isnt the experience we want you to have. ******, our Director of Operations, will be reaching out to you directly to review what happened and see how we can help.Review fromTJ W
Date: 09/19/2024
5 starsI've been using this company for six years now - both at their ********* location and ************ location. Absolutely no complaints about this whatsoever. They were especially a lifesaver during Covid and especially now that I travel a lot. Their online interface is straightforward and easy to manage as I'm hopping around the globe. If and when I need my mail scanned or physically sent to me, they are available.PhysicalAddress.com LLC
Date: 09/19/2024
Hello **,Thank you so much for your continued loyalty and for taking the time to share your experience! Were thrilled to hear that both our ********* and ************ locations have met your expectations over the past six years. Its especially gratifying to know that we were helpful during COVID and can continue to be of service to you as you travel. We're glad our online interface has been easy for you to manage, and we're always here to assist you. We truly appreciate your support and look forward to continuing to serve you!Review fromBobby L
Date: 06/16/2023
5 starsPhysical address is the best in the industry by far. They own their own locations and our very customer focused. If you call them a real person answers the phone or calls you right back. Been with them for a while. Their software is not the best looking but it works and it is very fast and functional. If you request a content scan it usually happens pretty quickly. No complaints.PhysicalAddress.com LLC
Date: 06/17/2023
Thank you, *****. We really appreciate you taking the time to give us positive feedback. We will continue to work hard on making you a happy client!Review fromAl A
Date: 04/01/2023
1 starWorse service award!!Do Not Use Physical Address!!!Half of the mail gets lost, the other half takes 20+ days to get...Bad, Bad customer Service!!PhysicalAddress.com LLC
Date: 04/05/2023
Hello **, I'm sorry to hear that. We would like to troubleshoot this further, but we need help finding your account. We don't have an account under the name or email address you provided the BBB. Please give me a call at *****************.Thank you,***** PhysicalAddress.com
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