Business ProfileforBranding Agency

Disappointment is an understatement. This company is abysmal! Our company hired Branding Agency **** for a website, SEO, and a mobile App, in April of 2022. The whole process has been a financial strain and headache. Working originally with a designer by the name *******************, he promised a beautiful website. Which turned out decent, but it contains lots of bugs, improper English and information that is not consistent. We continued to speak with **** with the design of our mobile app. After we paid 40K, we had nothing to show for it. Eventually a downloadable app was made available the end of Dec. 2022. However, even then, the app is not usable. **** was taken off the project and we started communications with ********************* (one of the nicer representatives/program designers we have worked with). However, being told -again-, not to worry about it, the app was presented with updates, and still, IT DID NOT WORK. Till this day after 4 promised dates, IT STILL DOES NOT WORK! So many promises were undelivered! We wouldnt have enough room to list them all out. Our website was held hostage (twice), our app is held hostage because of the continued surprise charges this company presents. For example, just a few weeks ago we were surprised with a necessary fee for ADA ************ This is over a $9,000 charge. $9000 for what, we still do not knowSpeaking with one of the CEOs, ****************** -he too- promised the app would be completed. In fact, he said this was his only project so he could monitor and expedite the app. More time, more money, still nothing to show. I also think it is important that we include the company asked for private information. Including: **************** for our Square account, and **************** to our Apple Credentials. THIS COMPANY IS A SCAM. YOU WILL LOSE MONEY. WE REGRET EVER USING THEM. Their slogan should be, Dont Worry About It, We Will Just Take Your Money!.