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Business Profile

Electric Shavers

Meridian Grooming

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Shavers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/12/25 I placed an order for an electric ****** and they offered a couple of free gifts with it such as a spray. I received the order later. On 5/12/25 I received an email stating an order was placed using the credit card info I used to place the first order. I did not place this order. I emailed meridiangrooming customer care email immediately just a few minutes after I received the order email asking them to cancel this order, advising them I did not place such order and wanted them to not place any future orders. I also suspended my card imminently. They agreed to cancel future orders but want me to pay shipping once I received the order THEY placed today.After I explained to them I insist on cancelling the order as it was just placed. They ignored me and closed the support ticket.such dishonest behavior placing orders against people will.

    Business Response

    Date: 05/13/2025

    Were very sorry to hear the customer had a negative experience.

    At Meridian, we strive to provide a transparent and straightforward subscription model that allows our customers to purchase our products at a discounted rate. Customers who choose the option that provides them with a special discount price will automatically be subscribed and charged for their renewal orders. The information regarding the subscription is displayed throughout the checkout process before any shipping or payment information is entered. 

    When an order is placed in accordance with a scheduled renewal date for an active subscription, our warehouse teams work as quickly as possible to process orders to ensure the timely delivery of the orders. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. We understand that some of our customers may overlook our renewal terms and their ability to delay, edit, and cancel a subscription prior to its scheduled renewal. 

    However, upon reviewing the email exchange with our customer, we can see that our support team closed the ticket after informing them that a full refund would be issued.

    Were sorry that the experience has been unpleasant for our customer, and we forwarded this to our team so we can continuously work on improving everyone's overall user experience.

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company sent a defective product and will not respond to my emails (only method of contact provided) and will not process a return. Unable to get any response from them.

    Business Response

    Date: 03/14/2024

    Were very sorry to hear the customer had a negative experience and that their trimmer has been defective. Please know that we would never intentionally ignore our customers' claims and we appreciate them for bringing this to our attention.

    We have reviewed the information provided, but unfortunately, we were unable to locate a warranty claim or video of the defective trimmer. However, we would like to investigate this further and find a solution to this situation.

    One of our team members will reach out to the customer directly via email to assist them and rectify the issue. 

    Were sorry that the experience has been unpleasant for our customer and we forwarded this to our team so we can continuously work on improving the overall user experience for everyone.

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the trimmer plus as a Christmas gift, I then realized the trimmer premium was a better choice for me but the company doesnt allow you to cancel an order even if it hasnt shipped yet. So I made sure Id be able to return one of them. It said returns are possible ********************************************************************************************** be able to return the trimmer plus. Ive sent Meridian 3 emails asking for a return label that they conveniently dont put in the package. I havent received a single reply to any of my emails. *** left a bad review and they told me to send them an email to resolve the problem and they didnt respond back when I did. Its impossible to contact them. They conveniently dont have a phone number and it feels like theyre ignoring my emails. I would simply like to return one of the trimmers and receive a refund. I purchased both trimmers on 11/24/23. I want a refund for the trimmer plus.

    Business Response

    Date: 12/28/2023

    Were very sorry to hear the customer had a negative experience.

    When an order is placed, our warehouse teams work as quickly as possible in processing orders to ensure timely delivery of the orders. Because of this, we cannot guarantee cancellations or accommodate change requests for an order due to our logistics process. However, when customers reach out to our customer support team, we will definitely rectify the situation and assist with the return process.

    Looking into this we can see that our customer reached out multiple times to our customer support team via email and our team members provided Return instructions on December 1st, December 3rd, December 8th, and December 13th and 20th. However, we did not receive any response from our customer after we provided assistance.

    After researching the matter, we found that our customer had contacted our customer support team multiple times through email. Our team members provided return instructions on December 1st, 3rd, 8th, 13th, and 20th. However, we did not receive any response from our customer after providing assistance. We would kindly suggest they check their spam/junk inbox in case they haven't received our emails in their inbox. 

    Please know that we do not have phone support, however, our customers can chat with us on our Support Page (meridiangrooming.com) or email us at *********************************** and our customer support team will assist them.

    We also provide our Return Policy on the FAQs & Support page on our website, so that all customers can have access to it in case they have to return their item. Here is the link to our website: ***************************************************************************************
    We hope this information helps!

    Once again, our team is sorry that the experience has been unpleasant for our customer and we forwarded this to our team so we can continuously work on improving the overall user experience for everyone.

  • Initial Complaint

    Date:09/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Meridian trimmer in March 2023. It stopped working in September 2023. The trimmer is supposed to come with a 1 year warranty so I attempted to file a warranty claim with Meridian. After several attempts to get someone to reply to me, I am not able to get a hold of anyone.

    Business Response

    Date: 09/28/2023

    Were very sorry to hear the customer had a negative experience.

    We want to confirm that our company offers a one-year warranty for our trimmers *(*************************************************************************************************************). If there are any issues with the trimmer, customers should report it to our customer support team and provide all the necessary account and order information. Our support team will then provide further assistance and rectify the issue.

    Looking into this we can see that our customer ordered their trimmer through Amazon. In this case, we need all Amazon order information to provide further assistance. 

    Upon further investigation, we have found that the customer has submitted a warranty claim through our website. However, since the item in question was not purchased directly from our website, it may take a bit longer for the process to be completed. Please be aware that our team is currently working on resolving this issue and we apologize for any delay in our response to the customer.

    Once again, please know that were sorry that the experience has been unpleasant for our customer! One of our team members will contact the customer directly via email to assist further.

Meridian Grooming is NOT a BBB Accredited Business.

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