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Business Profile

Auto Repairs

The Engine Room

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Able the owner had my truck over two months and charged me $4600 to install new timing chain and when I got the truck back it was worse so I took back and he had it for 3 weeks and said it was the #1 valve missing so he replaced all six coils and when I got it back it wasn't fixed engine light came on so I took it to a new mechanic and he found the issue as soon as he removed the heads it was a timing chain missing and rubber and was not extending the chain and that resulted in the head going bad!! Mine you a new motor installed is $10,000 I paid this mechanic $6,200 for a total of $10,800 to fix the mistakes and missing parts screws were to long switched out just a horrible job and we have pictures!! Also the mechanic that fixed, my truck went with me to The Engine Room to pick up the new head and talk to that mechanic. Who is Able the owner in their driveway to let them know how bad the mistake they made and they should pay me back and redo my engine I gave 72 hours to pay this bill of $6200. He refused to answer my phone calls. He refuses to pay it and make right for his mistakes. He needs to pay the whole bill of $10,800. Thank you for your time **** ******

The Engine Room is NOT a BBB Accredited Business.

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