Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Work was requested to be performed. The work was performed incorrectly resulting in duplication of the repair and extensive damages caused by the incorrect repair work completed. I was told I needed to own the repair costs because over two weeks lapsed after the work was completed. I was informed there was no way for the car to be looked at for two more weeks upon attempting to physically return the car to correct the errors.

  

  Business Response

  Date: 11/17/2023

   

   

  I have spoken to ********************* and here is where we are at.  I have talked through all the issues she is now going to drive vehicle and let me know if there is still an issue.   At this time this issue has been resolved and case is closed.

   

  Thank you

  *********************

• Initial Complaint

  Date:06/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a cadillac xt6 from this dealer in may 18,2023 ,i need the car for commercial for i ask the dealer many time to get commercial license plate ,they said no problem with it .And i bought this car under my company name: joyful transport llc.Apparently this vehicle is for commercial to use,not for my personal use. they dealer taking long time to get things done at that day, i thought they are professional to get my vehicle commercial license ,cause this car is under business tile and i already tell them many time i need register for commercial use. After two weeks, my friends already get the commercial license plate ,he actually bought the vehicle same day as me . Then i try to contact the dealer what status of my registration for my commercial license plate,he seem like doing nothing for my case .Then i ask them did you guy scale my vehicle weight,cause for business you have to scale it at the scale station.The dealer is said already told me to do it,but i am the one forgot to do it.Hell ,he is totally liar . I have to make my day off to go scale station to get the certificated card and mail it to the dealer .Also i send a text message about the certificated card to the dealer. Two days passed,the dealer ask me to get anohter vin verification card from dmv or sclae sation,because they said they are too samll dealer can't do this. I make another day off to DMV to get it .but the dmv told me was for new vehicle i have to get information from dealer,waste a more days now. Now the dealer is not reply my message and block my phone number,i was very upset what happend in few days,for us time is money ,car interest is very high ,and they not helping me to do with my case,anyone please help me ,God will bless!!!!! I am not the one want to make trouble ,but the dealer screw me up,the location is 120 miles away from my home ,i lose many time and money on this shit ,please help ,i can provide all the messages chat with dealer ****** ,i have all the chat

  

  Business Response

  Date: 06/08/2023

  The Customer bought a new vehicle under his business name on May
  18, 2023 and wanted it registered for commercial use.  Which we agreed to do for the customer and we
  would have to follow the normal process for registering a vehicle, but would
  need weight certificate for the commercial use the customer needed it for.   We told the customer at time of purchase he
  would need to get that certificate for us to complete the process with our DMV
  clerk.  The customer did mail us the
  certificate we required on May 31, 2023 
  and it arrived On Friday here at our store on June 2, 2023 in the
  afternoon.   It was added to the customer
  file and processed with our DMV clerk on June 6, 2023.  Our DMV clerk processed and completed the
  commercial registration on June 6, 2023 and it registered exactly how the
  customer requested.  The sales rep has
  been in constant contact with customer to get it handled properly.   We Completed the transaction as we explained
  and the customer should receive the plates from the California DMV.   The
  customer was issued temporary registration the day of delivery and affixed in
  the lower right hand corner of the windshield of the vehicle purchased om May
  18, 2023.   us why here... We consider the complaint closed.

  Customer Answer

  Date: 06/08/2023

   I am rejecting this response because:
  
  
  Never get told need a scale certificate card at the beginning, after two weeks not getting any messages or calls notify I need a scale tickets . Customer service was very disappointing and very bad.  Waste three weeks on this registration.Time is money . Will consider sue this business at the court.