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Find a Location

Arco AM/PM Regional Office has 1 locations, listed below.

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    Business ProfileforArco AM/PM Regional Office

    Convenience Store

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers gasoline and convenience services.

    Business Details

    Location of This Business
    6 Centerpointe Dr, La Palma, CA 90623
    BBB File Opened:
    1/2/2015
    Years in Business:
    11
    Business Started:
    1/2/2013
    Business Incorporated:
    1/2/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Tesoro Refining & Marketing Company LLC
    Business Management
    • Mr. Grergory Goff, President
    Contact Information

    Principal

    • Mr. Grergory Goff, President

    Customer Contact

    • Mr. Grergory Goff, President
    Additional Contact Information

    Email Addresses

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On April 4,2024 I pulled into ******** Station #***** 1001 *********,**, park at Pump #8 went inside and paid $25+2.99 = ***** Gas $25 Pastry 2.99 use a Dedit Card approved got my receipt and went to pump gas removed Nozzle select grade and nothing placed Nozzle back and removed it again selected grade nothing put Nozzle up and go inside Store, Spoke with Cashier I asked her did she put Gas on pump #8 she said no I thought you said pump #3 I said no pump #8 no problem just switch to pump #8 She said I can't because I canceled it and you would have to swipe card again, I ask her I'm not being charged again because card was charged for the transaction she said no money would be back on card I said when she said 24 hr I think, I said 24 hrs I need Gas now, she said there's nothing she could do I said I paid for gas you admitted you got wrong pump and I was charged for it and I have to wait 24 hrs or more for a refund when I need gas now, the conversation got loud they the 2 women was very unprofessional the police was almost called, Fire Those 2 Women because while I was in the store disputing that Transaction 1 of the women screwed up someone else pump she can back in store and told them I didn't say that pump, I said see looked her that's when she took $25 out here wallet and paid for my Gas I already paid for there Shady Fire there A**.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Theresa F

    1 star

    09/27/2022

    This company charged me over $20 a gallon for gas because they failed to properly process an at the gas pump transaction. September 20, 2022 I purchased gas at the pump for $55 but ARCO charged me $175 pre-approval AND $55 for the gas. The debit card bank says **** has to fix this because they cannot. ARCO has many many many BAD phone numbers and I cannot find a good number to contact anyone except the station where it happened and they only have untrained cashiers who cannot help fix this. ARCO store # **** STOLE this money and I want it back!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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