Collections Agencies
Alternative Recovery ManagementComplaints
Customer Complaints Summary
- 21 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm not liable for this debt with Alternative Recovery Management, I do not have a contract with Alternative Recovery Management, they did not provide me with the original contract as I requestedBusiness Response
Date: 05/23/2025
Alternative Recovery Management is not required to have a contract with **** *******, we have a contract with our client, whom you have an agreement with. Without violating 3rd party disclosure laws, this is the most that we can respond is such a public forum. BBB is not the appropriate place for this as we are very limited by state and federal laws. As to what we can disclose to any parties other than the consumer. However, Mr. ******* has spoken with us and has indicated that he is well aware of the business dealing we have with him. If you would like to contact our office, you may do so, and we would be happy to discuss this with you.Initial Complaint
Date:03/04/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with ****** RECOV plus they did not provide me with the original application like I asked.Account No: ****** Amount Disputed: $1475Business Response
Date: 03/04/2025
Alternative Recovery Management is not required to have a contract with Mr. ******* we have a contract with our client, whom you have an agreement with. Without violating 3rd party disclosure laws, this is the most that we can respond is such a public forum. BBB is not the appropriate place for this as we are very limited by state and federal laws. As to what we can disclose to any parties other than the consumer. If you would like to contact our office, you may do so, and we would be happy to discuss this with you. However, I will note that we have spoken with the consumers spouse on multiple occasions regarding this issue beginning in 2021. On more than one occasion your spouse has acknowledged our business relationship and unfortunately were not happy with the outcome of such conversations. We have noted your dispute. If you would like to discuss further, please feel free to contact our office.Initial Complaint
Date:02/20/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with ****** RECOV plus they did not provide me with the original application like I asked.Account No: ****** Amount Disputed: $1475Business Response
Date: 02/21/2025
Alternative Recovery Management is not required to have a contract with Mr. ******* we have a contract with our client, whom you have an agreement with. Without violating 3rd party disclosure laws, this is the most that we can respond is such a public forum. BBB is not the appropriate place for this as we are very limited by state and federal laws. As to what we can disclose to any parties other than the consumer. If you would like to contact our office, you may do so, and we would be happy to discuss this with you. However, I will note that we have spoken with the consumer on multiple occasions beginning in 2021, and this is the first that we are hearing of the account being disputed. On more than one occasion you have acknowledged our business relationship and unfortunately were not happy with the outcome of such conversations. We have noted your dispute. If you would like to discuss further, please feel free to contact our office.Initial Complaint
Date:02/01/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I want this removed from my credit report and balaced deceased.
Regards,
******* ******
Business Response
Date: 02/07/2025
We have thoroughly reviewed the complaint from *** ******* It appears this complaint is not regarding Alternative Recovery Management, yet against her dealings with another entity. However, we have been in contact with a 3rd party helping *** ******* and it appears as though we will be coming to a resolution with their office on her behalf.Initial Complaint
Date:12/18/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ******* LOAN ME and I do not have a contract wit ALTERNATIVE RECOVERY M - plus they did not provide me with the original 5961 Amount disputed: $2028Business Response
Date: 12/23/2024
Alternative Recovery Management is not required to have a contract with ****** ******, we have a contract with our client *************************** (*******), whom you have an agreement with. However, Ms. ****** has had multiple conversations with our office and has yet to indicate that she is unaware of our business relationship with her. In-fact, Ms. ****** has voluntarily made payment to our office with regards to our ongoing relationship with her. Without violating 3rd party disclosure laws, this is the most that we can respond is such a public forum. BBB is not the appropriate place for this as we are very limited by state and federal laws as to what we can disclose to any parties other than the consumer. If you would like to contact our office, you may do so, and we would be happy to discuss this with you.Initial Complaint
Date:10/03/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I AM NOT LIABLE FOR THIS DEBT WITH ***********************, I DO NOT HAVE A CONTRACT WITH ALTERNATIVE RECOVERY, THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT THAT I HAVE REQUESTED MULTIPLE TIMES.Business Response
Date: 10/04/2024
Alternative Recovery Management is not required to have a contract with ****** *****, we have a contract with our client, whom you have an agreement with. Without violating 3rd party disclosure laws, this is the most that we can respond is such a public forum. BBB is not the appropriate place for this as we are very limited by state and federal laws. As to what we can disclose to any parties other than the consumer. However, you have spoken with our office and have indicated that you are aware of the business relationship with you furthermore you have not indicated that you had a dispute or that you would like a copy of the contract. If you would like such, please let us know. If you would like to contact our office, you may do so, and we would be happy to discuss this with you.Initial Complaint
Date:09/09/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have disputed them on Credit Karma quite a few times, they seem to say they have proof of my purchase, however, that is simply just not true and I feel like it is fraudulent. I have never dealt with alternative recovery management before, and they have never contacted me about my balance before. I do not claim this debt.Business Response
Date: 09/10/2024
Alternative Recovery Management has spoken with ****************** in depth multiple times. He has never indicated with us via phone or mail that he is not aware of his business dealings with our office. Without violating 3rd party disclosure laws, this is the most that we can respond is such a public forum. BBB is not the appropriate place for this as we are very limited by state and federal laws. As to what we can disclose to any parties other than the consumer. If you would like to contact our office, you may do so, and we would be happy to discuss this with you.Initial Complaint
Date:04/17/2024
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently got a debt added on to my credit report. I looked it up and it was a company called Alternative Recovery Management. I saw they added $1550 inaccurate false debt to my report. I would like to report them as well as the **************** who sold this false debt. We paid our entire car loan off and got the contract in place. We have the PAID contract as well. I would like to report this company for also calling and leaving threatening voicemails about filing a civil complaint against me in San Diego Court. They are relentless and are harassing me for a invalid debt. Please help with this urgent matter. I have report it to CFPB and others.Business Response
Date: 04/24/2024
Unfortunately, we are unable to discuss the specifics in such a public forum with the consumer. However what I can say is that we are not in contract with the company that they are claiming to have paid. I would suggest that they contact us directly via mail, email. or phone and we would be happy to discuss the matter with them.Initial Complaint
Date:04/09/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an inquiry on my credit report about an invalid debt that was added to my credit report. It is by Alternative Recovery Management. I have paid my entire car loan in full and do not owe them anything. I have attached my car loan and the contract. I have also filed an Identity Theft report due to this activity on my report. Thank you for your help in this urgent matter.Business Response
Date: 04/10/2024
We do not have anything to do with ************************** automobile finance company. Due to Federal privacy laws, we are limited in what information we can share in such a public forum. ********************** should feel free to contact us and we will be happy to discuss with him directly. We can be reached at ************. Thank youInitial Complaint
Date:02/26/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ALTERNATIVE RECOVERY MANAGEMENT collection agency is trying to collect and report to my Credit Report. This collection is falsely being reported on my credit report. Because I dont have a contract with ALTERNATIVE RECOVERY MANAGEMENT collection agency. I Demand that this account be removed, Im not liable for this debt with 01 ************** RCI and I do NOT have a contract with ALTERNATIVE RECOVERY MANAGEMENT nor with 01 ************** RCI. Do not have a contract with the collection agency ALTERNATIVE RECOVERY MANAGEMENT trying to collect this debt. Im reporting to your ******************** because I do NOT have a contract with ALTERNATIVE RECOVERY MANAGEMENT collection agency, and I did NOT sign any paperwork with their collection agency. My credit report says ALTERNATIVE RECOVERY MANAGEMENT, stating that I pay them or owe them money and I DO NOT nor have I, EVER had a contract with ALTERNATIVE RECOVERY MANAGEMENT and they did NOT provide me with the original contract as requested, so please make a DELETION correction to my credit report, I demand this account be removed from my credit report. I do NOT owe any money to 01 ************** RCI and I did NOT sign into a CONTRACT with ALTERNATIVE RECOVERY MANAGEMENT ******************Business Response
Date: 02/27/2024
Alternative Recovery Management is not required to have a contract Mr. ***** we have a contract with our client, whom you have an agreement with. Without violating 3rd party disclosure laws, this is the most that we can respond is such a public forum. BBB is not the appropriate place for this as we are very limited by state and federal laws. As to what we can disclose to any parties other than the consumer. If you would like to contact our office, you may do so, and we would be happy to discuss this with you.
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