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Business Profile

Property Management

Gaines Investment Trust

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Gaines Investment Trust's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gaines Investment Trust has 28 locations, listed below.

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    Customer Review Ratings

    1

    Average of 6 Customer Reviews

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    Review Details

    • Darlene C.

      Date: 05/08/2025

      I moved into this property in March of 2023. I have been harassed from day one about things on my patio, door, windows, etc. Today, 5/7/2025 I received a threatening call that I need to take my blackout curtains down because they can see them from the outside. it doesn't seem fair because other tenants have items hung on their windows, doors, out on the patios and they do not get a threatening warning to remove those items the same way that I do. I was given permission from the assistant manager, *******, to put blackout curtains up on my windows. She never said that they could not be seen from the outside or that they need to be white. The reason I have the blackout curtains is to keep the heat out from my apartment that is on the second floor. The apartment only has two wall a/c that are not up to code for the City of ******. All the appliances are out of date as well. It is very hot year round but especially during the summer. I believe that this company that runs the property is picking and choosing who to say is violating their lease. For example, my former neighbor had a black with different colors sheet hanging inside his window that you could see from the outside. The property manager and staff never said to him that he needed to remove it as it was a violation of the lease. He recently just moved out and the sheet was removed about one month before he left due to his new job as a truck driver. I feel that this property management company is harassing me and not other tenants for the same things. It is the only affordable apartment around the area that is decent area for safety. I truly feel that I am being harassed. by this property. Please keep this for future reference. I do have pictures if you need them.

      Gaines Investment Trust

      Date: 05/12/2025

      Hi *******,Were sorry to hear that youve felt mistreated, and we sincerely apologize if any of our actions came across that way. Our intent is never to harass or single out any resident. We understand that our Community Manager has recently been in touch with you to discuss the community policies and lease requirements, including those related to window coverings. These rules are in place to maintain a consistent appearance throughout the property and are applied equally to all residents, which we hope you can understand. We appreciate your feedback and will continue working to ensure fair and respectful communication with all members of our community. If you have further concerns you feel have not been properly addressed by our Community Manager, please feel free to contact us at the number below. We are committed to resident satisfaction. Kind regards, Gaines Investment Trust ************

    • Julie G

      Date: 01/29/2025

      Gaines Investment Trust, aka Country Club at Valley View and ************, this is a scam company. Collect rent and advertise luxury apartments. Anything but. Smart mouth leasing agents, do nothing maintenance crew. Ignore tenants needs, and tenants pay for repairs and appliances. Make so you can't get solutions. No one picks up phone and dangerous conditions go in treated.

      Gaines Investment Trust

      Date: 02/03/2025

      Hello,We understand our onsite team and Regional Supervisor have reviewed and addressed your needs in your home. Nevertheless, were sorry to hear that you feel this way. While we understand you may disagree, please know that we truly care about the well-being of all our residents and strive to provide a positive living experience for everyone in the community. Our onsite team is here to help, so we encourage you to reach out to the office directly if you have further needs or outstanding concerns that need to be addressed. Your feedback and satisfaction are important to us. Warm regards, Gaines Investment Trust ************

    • Jennifer F

      Date: 07/08/2023

      This company has terrible business practices. They fail to provide proof of anything, what they say goes no matter what it costs the resident. My apartment flooded in Feb of 2021 due to the fire sprinklers breaking in the apartment next to mine. Cypress pulled up the carpet and removed the pad. Then put new padding and the old carpet back down. The carpet was not restreched so it was never put on the tack strip. The carpet would fray every time i vacuumed. They are saying its pet damage. They refused to let me pay a third party to come in and give their opinion. They will not provide me with a date the carpet was installed originally. It was terrible when i moved in. They are charging me for the carpet and the damage is from a flood their faulty lines created. They stated my blinds were out of code due to the long cords. My blinds were broken and would not move up and down. When asked to replace they said they would replace the broken ones but not the ones out of code. They never replaced the blinds but stayed work orders show they are replaced. I asked them to come look and see they were not, the reply was no.

      Gaines Investment Trust

      Date: 07/10/2023

      Hi ********, 

      We're sorry to see your review and are investigating your concerns. The Community Manager will reach out after further review. Thank you for your patience while we look into your concerns. 

       

      Kind regards, 

       

      Gaines Investment Trust 

    • John C.

      Date: 05/24/2023

      Went in to speak about renting an apt. on 5/23/23 Spoke with ****** ***. Explained up front that rent was far more than 30% of my income, but I could pay anywhere from 3 months to 12 months up front. I sold my home in **********, closing date is 6/29/23..at which time I could show 36 months of rent in my account. She said fine as long as I had 2 and a half months rent handy. I do and I showed her. She said that would be fine. She showed me the unit, we agreed on it and I went home and filled out an application for ****** . On 5/24/23 a woman named *** called and had a question about the application..my ID didn't upload.. so I went in to take care of it with her on the same day. Now she says I have to have a gaurantor or I need to have 36 months worth of rent in my account before I can move in. My closing is 6/29/23 and I have to be out of my home that day. I won" show the money in my account for at least 24 hours. So I said I want my ****** back . She said she can only give me ******/ that I should have read the fine print. I feel I had an oral agreement with Ms. *** and *** changed the policy on me.Please help me....this isn't right!

      Gaines Investment Trust

      Date: 05/30/2023

      Hello,
      We're sorry to see your comments and regret hearing you were inconvenienced during the application process. We are currently investigating your concerns and will reach out directly after further review. We appreciate your patience and understanding while we review the details of your comments.

      Thank you,

      Gaines Investment Trust
      858-454-0322

    • Staci B

      Date: 04/02/2023

      Horrible company to work for! I worked hard for this company. I thought I was part of a family. I was a leasing agent and when I was terminated I had 16 move-ins for one given month. I was terminated at no fault of my own. The manager only wanted to see one side of the coin.

      Gaines Investment Trust

      Date: 04/06/2023

      Hello,We regret to see your negative review and comments. Respectfully, we understand you were terminated for a cause with sufficient supporting evidence. Nevertheless, we do not wish to air personal grievances on this public forum and will not comment on the reason for your termination. We are sorry it did not work out, and we wish you the best of luck moving forward. Best,Gaines Investment Trust ************

    • VT E.

      Date: 11/07/2022

      I am not sure why there arent more reviews about them. These apartments have a rat infestation and they do not provide any preventative maintenance to get rid of them besides laying bait boxes by your home. They offer valet trash but do not provide a trash can. You just put your trash bag outside your garage. The rats have a feast. When I was calling the office trying to get something done for months about the rats on my patio, the maintenance guy told me the area by my apartment was a hotspot. I had to hound them, reach out to corporate, call the city and more just to try and get something done bc the rats were now in my ceiling. You read right! These big disease infested rats were running back and forth all times of the day and night. It felt like a horror movie and I had a son under 1. They finally sealed the roof. You can see the new board where the garages are at building *****. The office was so insensitive and trying to place blame on me, knowing they had an infestation throughout the WHOLE community. The manager ********* was the worst, she did not even believe me although I showed numerous pictures and videos of the rats. After they sealed the roof, there was one dead by the garage and I called for maintenance to come pick it up. They went around where my patio was and I saw them through my window put about 6 dead rats into a white trash bag. That is no exaggeration. Other buildings also have roaches. Check the other reviews. The foundation has shifted so much my patio door wouldnt open and if it did, it was hard to close & it definitely wouldnt lock anymore bc of the shift. I had about 2 leaks in the bathroom and kitchen. If you are thinking about moving here, DONT!! If you already stay here, MOVE, soon as you can. I know things have been going up but you WILL find something better & more reasonable. I DID, you will too. STAY AWAY FROM THIS PLACE. Document EVERYTHING with them. I cant leave the pics but go check ******* yelp or apartmentratings.com.

      VT E.

      Date: 11/07/2022

      The complex is *********** at Valley Ranch

      Gaines Investment Trust

      Date: 11/08/2022

      Hello,We're sorry to see your comments and will contact you to review your concerns further and to address the items mentioned in your review. We appreciate your patience while we investigate the details of your concerns. Thank you,Gaines Investment Trust

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