We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software Developers

InfluencerSoft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Complaint: February 21, 2025 Issue Description:I signed up for InfluencerSoft's advertised 14-day free trial. On February 21, 2025, the company attempted to charge my credit card $497 without authorization or notification. This charge was so suspicious that my bank's fraud detection system blocked it and froze my card for security.When I contacted InfluencerSoft support (Support Ticket #*****) on February 21, 2025, their representative "***" claimed I had clicked on an upsell offer. However:No record of this charge or upsell appears in my account No confirmation email was ever sent No invoice or receipt was provided I cannot access or remove my stored credit card information in my account While support provided some internal screenshots, I still have no access to any record of this transaction in my account or emails. This represents a serious lack of transparency in billing practices and potential mishandling of customer payment information.Attempted **************************** support on February 21, 2025 Received inadequate response claiming charge was legitimate without providing accessible documentation Requested immediate account cancellation and deletion of payment information No satisfactory resolution received as of complaint filing Desired Resolution:1. Copies of all records related to my account and the attempted charge for my files before account termination 2. Written confirmation that my credit card information has been deleted from their systems 3. Assurance that no further charges will be attempted 4. Immediate account termination with written confirmation This complaint concerns potentially deceptive billing practices and inadequate security/transparency around customer payment information.

InfluencerSoft is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.