Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an office chair through ******** I purchased an extended three year warranty in case something happened to the chair. I had a problem with the chair, and reached out to them via the ******* site, and was told I would get a response within 24 hours. Five days later I still had not received a response, so i went to the website directly and sent another email which said i would hear back within 48 hours. I still did not receive a response. I reached out via messenger gave them my order info to show my warranty is still in effect and still can not get a response. I feel they are trying to wait until the warranty expires so they do not have to resolve my issue and I have been trying over a period of a month with no response or resolution.

  Business Response

  Date: 05/15/2024

  Hi *****,

  Thanks for reaching out to us.

  
  

  Sorry, we here are official website and can't deal with ******* orders. 

  Pls contact elecwishwebsite@hotmail.com, where you could find our ******* customer service.

  
  

  Customer Answer

  Date: 05/15/2024

   I am rejecting this response because:

  I contacted them on the ******* website and did not get a response. i contacted the email listed above and got no response. i reached out to the website directly because they never replied after sending two emails to that address. i then reached out on their social media on ******** and their ******** messenger where i was told they would have someone contact me and i did not get a response through any channel they provided after multiple attempts.
  

  
  

• Initial Complaint

  Date:07/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a game chair from the organization, and they shipped it by FedEx. FedEx to a picture of the package outside of some random door. I spoke with the company and FedEx. FedEx first made me wait 48 hours to inform me that the driver dropped off the package outside because he could not enter the building. I informed FedEx that the door to the building is always open. I then contacted the vender **************** who also said that FedEx delivered the package. I sent pictures to the Vendor and FedEx to show them that the driver could have entered the building and left the package at the door. I also informed them that there are three doors to the building that look exactly alike. I made mistakes when emailing the vendor, and I apologize for my typing being so sloppy. The vendor then replied to me as if they were speaking Ebonics to me in away saying that I am stupid or I need to learn how to spell or send a decent email. This was very upsetting, and I let the vendor know that I can read between the lines, and that they were not funny. I did not feel initially that the blame landed on the vendor until the vendor one did no real investigation 2 disregarded the information and the pictures that I sent them and then sent an email talking down to me. Now I will say that my emails to them were not the best, but it is up to the vendor and FedEx to investigate and ensure that my complaint has no validity, instead I was made to wait and then dismissed like a dirty sock in a vacant lot with a whole in it. I have filed a complaint with my credit card company but the days of me accepting incompetence and allowing an organization to 1) makes me wait 2 provide poor service and act like my concerns are no valid are over today. I am glad they have a organization like the BBB to at least give a customer a chance of being seen and treated like someone who earned their place in life. I thank you for your attention in this matter and look forward to your complete investigation.

• Initial Complaint

  Date:04/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three weeks ago I ordered a "catio" from Elec Wish. The order was processed quickly and I received two boxes on schedule. However, the delivery should have been two boxes that were different sizes from one another, with different contents, as detailed in the instruction manual. Instead, I received two boxes that had identical contents. As such, I had double what I needed of half the components and none of the remaining half of the components. I wrote to Elec Wish and they promptly and kindly replied with clarifying questions and admitted that their warehouse had made a mistake. An email from [email protected] read: "Thanks for your pictures, and we send them to our product manager who said that the factory had made a mistake when placing the accessories. We apologize for this accident. Don't worry, we will reissue a new box for you which is US-***********X so that you could assemble it ASAP. Please wait and it will arrive ASAP." Unfortunately, the box I received five days later had contents identical to the other two. So, I now have three times what I need of half the components and none of the remaining half of the components. As such, I have no means of constructing the catio that I ordered 3 weeks ago and would have liked to have built by now. After the third box arrived I contacted Elec Wish again (several times over the course of 7 days) but my emails went completely unanswered. At this point I would either like a complete refund or I would like to have Elec Wish mail the missing components so that I can finally construct the catio from a complete kit.

  Business Response

  Date: 05/02/2023

  Hi:

  Thanks for your notice, and we can tell you that we have solved laurel smith's problem, and this customer also told us that he/she received the package from us and thanks us, we also told this customer how to return extra package to us. 

  Please check the attachment, we provide the email communications with and one of attachment can prove that the customer said that this matter was resolved.

  Therefore, the resolution has already been reached, this is our position, please check carefully, thank you.

  Best Regards,

  Elecwish Support Team

  ELECWISH helps you realize your ideal home!

  Customer Answer

  Date: 05/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pre-fabricated cat shelter from Elecwish based out in California. I paid $373.99 for it on December 21, 2022. The order number is ****. I attempted to contact the shipper about the product before it arrived with no response. The package arrived on 12/30. When I unboxed my package, multiple pieces were damaged or rendered completely unusable. I emailed the company (photos are below) for a refund of the full amount on January 3. I have not heard from the company at all. I tried to call and leave them a voicemail which was also left unturned. I am asking that BBB help with getting a refund back from this company for the full $373.99. The pieces of were barely unboxed when we discovered it was already damaged.

  Business Response

  Date: 02/27/2023

  We are sorry for damaged product, but in fact, we always keep in touch with this customer, but the customer did not reply until now. So we changed the mailbox and emailed, the customer replied and told us the issue. Then, we realized that there must be something wrong that customer did not receive any of our email reply. Anyway, it's our mistake.

  Nowadays, we are communicating with this customer by email, and we have tried our best to solve this customer's issue, which means firstly we explained we have replied the customer for many times, secondly we have refunded all money to this customer, thirdly we have created a new order and will send a new product to this customer for free.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a video game chair I purchased this chair on November 5th 2021 and this chair says that it has 3-year warranty on it from any defects. The chair broke right away. I tried contacting the business many times on Amazon with no response. I tried going through Amazon with no resolution. I tried getting in contact with the business and they would not take any of my messages they wouldn't even respond to my messages. All I wanted was for them to honor the warranty I spent a lot of money on this chair and they responded with no answer.

  Business Response

  Date: 08/17/2022

  Dear Sir/Madam:

  Sorry for the trouble. But the customer confused the object of complaint, and we never receive any email from this customer before and the only email is the one we sent. Please check the first screenshot in the attachment.

  We have emailed customer that we are an official website which are not Amazon staff. The customer should turn to Amazon website for help. We cannot find the purchase history on our website, please check the second picture in the attachment and cannot solve customer's problem. Therefore, we provide the email address of Amazon store, and guide customer to turn to another place for help or turn to complain another object.

  Thanks.

  Customer Answer

  Date: 08/19/2022

   I am rejecting this response because: they are the seller on Amazon. Amazon sold me the chair but it was their company selling on Amazon. I emailed them explaining the situation and let them know that it's their company selling on Amazon. She told me it was ridiculous and that I should contact Amazon which I did and Amazon told me they are the seller and pointed me their website. After I sent them proof of purchase from their company she told me that they do 3 year warranty but if you purchase directly on their website but on Amazon the listing said they offered 3 year warranty through their company. 
  
  
  
  

  Business Response

  Date: 08/21/2022

  We told customer that we are not Amazon seller, we are the same as other platform. We are an official website, and we are not a manufacturer, and we do not sell on Amazon or sell to Amazon store. The warranty for the Amazon store are different from us. 

  The customer is not the customer of our website, we do not have your purchase information, you send us Amazon The order information is also useless. Our system does not have this customer's purchase record, and we cannot reissue or refund without permission.