Business ProfileforUp Country Pool Center

Up Country Pool Center will not return my calls or respond to my written letter in regards to disputed charges (Invoice #***** total $723.42).A partial payment $225 was made (12/9/21) for services received (Items: Chem. Clean Filter $100.00 and Service Call $125).As of Mar. 20, 2022, I am still waiting for Up Country to explain the remaining charges. Timeline of events:March 2021 I placed an order for a pool cleaning. April 17, 2021 onsite visit. UpCountry removes the water filter cartridge and fails to close cartridge container and fails to turn off the water filtration system. I was away at the time of the visit and was not notified of the work or aware of the open filtration system.April 18, 2021 the automatic water filtration program is initiated at midnight. Pool water is pumped out of the opened tank and drains the pool. Water sensor triggers the well pump to fill the pool. The well pump runs non-stop for 10 hours until I recognize the problem the next day.April 19, 2021 9am I notice a drop in water pressure and discover an empty pool and well pump running (see photos). I called and asked for immediate assistance. UpCountry agrees to refill the pool ASAP. In order to prevent the plaster from cracking, I wet the pool with a garden hose at least 3 times a day until refilled.April 21, 2021 onsite visit by possible owner and young male. They reinstall the filter cartridge and briefly scrub the pool with a brush despite plaster is delicate.April 22, 2021 Water truck arrives. Pool is refilled.April 25, 2021 Last onsite visit. Bag of chlorine is dropped off by young male. Pool cover is never opened.Its very concerning to add up the potential damage done to my home foundation from the **** gallons of dumped pool water, the wear and tear done to the well pump and pool itself then to be charged and never given an explanation. I would appreciate BBBs assistance to adjust the billing statement to reflect only the services received.