Complaints

This profile includes complaints for BSH Home Appliances Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  BSH Home Appliances Corp

  1901 Main St #600 Irvine, CA 92614

• 

  BSH Home Appliances Corp

  400 Princeland Ct Ste 1 Corona, CA 92879-1341

• 

  BSH Home Appliances Corp

  1901 Main St STE 600 Irvine, CA 92614-0521

• 

  BSH Home Appliances Corp

  PO Box 391 Norwalk, CT 06852-0391

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes, I bought my dishwasher on 02/11/2025 Lowes *****************************. On April *******, I was putting clothes in the washing machine. When out of the kitchen I heard a beeping sound. When I traced the beeping down, it was my brand new Bosch dishwasher. My controls are on the front of the dishwasher were all on. I tried to cancel but they would not go off. So, I unplugged it and plugged it back up. The beeping continued. I have tried several times to plug it up and cancel but it continues to beep and will not wash or do anything but beep. So, on April 21, 2025 , I called the ************* number provided in the book. I talked with *****, She said she would have the ************************ repair person call within 48 hours. Case # **********. No one has called. I called again on April ******* and talked with ********, she said she saw where I reported it and she would have someone at the repair service call me within *********************************** On April 29 , I called back and I talked with *****, he said he would contact a different repair service. That I should receive a call within 48 hours. I have yet to receive a call from anyone. On, May 1st, 2025 I still had not heard from anyone from any repaired service. I called for the fourth time and talked with ******. I told him I was tired of being lied to. I need someone to fix this dishwasher or to replace it. At this point I want my money back. A two month old dishwasher should not even have an issue of any kind. I paid $840.99 for this dishwasher. The 300 Series 24 inch Front Control Smart Control Model she41cm5n/27, Bosch FDO50102688. Please, help me get something done.

  Business Response

  Date: 05/07/2025

  Customer has been offered a refund/exchange through the dealer ******

  Customer Answer

  Date: 05/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Bosch dryer is less than a year old and stopped working in mid-February. We called for a service appointment and were told the earliest they could come was March 11. On the morning of March 11, Bosch called and canceled, offering another appointment two weeks later. They have now scheduled and canceled FOUR appointments, always canceling on the day they are supposed to arrive, so I have missed four days of work waiting for technicians who havent showed ***** the meantime, they gave us a list of local repair places that are authorized to service Bosch appliances. Only one of the places on the list was still in business and willing to work on an appliance under warranty. They came in mid-March and said that its an easy repair but requires a part from Bosch. They ordered the part but have not received it six weeks ******** summary, I have a brand-new dryer that hasnt worked for two and a half months and cannot get any assistance from Bosch customer service.

  Business Response

  Date: 05/05/2025

  We have left a message and emailed the customer.  At this time there has been no response. 

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB I am writing to address my ongoing issues with scheduling a repair appointment for my Bosch oven. For the past two weeks, my requests have been handled poorly by the customer service team at ********************************, I was informed that a Bosch third-party repair service technician would repair my oven. That group wanted to service my oven via the phone and troubleshoot. After several unsuccessful attempts to work with them, a Bosch service repair technician was finally scheduled. However, this required waiting another week.This evening (4/25), I received a call from a Bosch technician who informed me that he would be coming at 6 AM on Saturday to repair my stove. However, he later stated that we would need to reschedule the appointment, if 6 AM was not acceptable. I inform the technician that I received a reminder from Bosch that he was supposed to arrive between 8 AM - 11 AM. He ignored my comments and said he will contact the main office to reschedule . This level of service is completely unacceptable.I contacted customer service immediately, but the situation remains unresolved, and my oven is still unusable.*. ******

  Business Response

  Date: 05/01/2025

  Customer has been contacted. 

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Bosch regarding their failure to honor the warranty on my refrigerator. The unit was purchased early 2024 and had been serviced September 2024, October 2024, January 2025 and again March 2025. It has been inoperable for months, with the most recent technician deeming the fridge unrepairable. All repair attempts were authorized by Bosch and performed under warranty, for the same recurring issue.Before any service was performed, Bosch validated the warranty based on the serial number. Despite this, they are now demanding a copy of the original receipt to proceed with a replacement. I no longer have the receipt, but I have provided:A photo of the units product tag with the serial number,Full documentation of the repair history performed under warranty, which was also documented in their system. In this case, Bosch has already acknowledged the unit was coveredso requesting a receipt now appears to be a tactic to avoid honoring the warranty.I am requesting that Bosch provide a warranty replacement or refund for this defective refrigerator, in line with their stated warranty obligations.

  Business Response

  Date: 04/25/2025

  We are in possession of the original purchase receipt, data tag and service history from the original owner. This unit was a resale and has no manufacture warranty. Customer will need to address her issue with the dealer. Customer can not or refuses to provide receipt of purchase. 

  Customer Answer

  Date: 04/25/2025

  I am responding to Boschs claim that my refrigerator is a resale and therefore not covered under the manufacturer warranty. This directly conflicts with the fact that Bosch has already serviced the refrigerator four times under that very warranty, using the serial number as verification.
  
  
  Additionally, I purchased an extended one-year warranty through Bosch ***************** Plans, which is scheduled to begin May 2025 and run through May 2026. That purchase was accepted, and the plan is active in your systemfurther confirming that Bosch previously recognized the legitimacy of this unit and its coverage.
  
  
  If the unit was truly ineligible for warranty coverage as claimed, it would not have been serviced multiple times by Bosch, nor would I have been able to purchase an extended protection plan directly through Bosch. This inconsistency raises serious concerns about how this case is being handled.
  
  
  I am again requesting that Bosch honor the service history and warranty commitments made on this product. After four failed repair attempts, the appropriate remedy per Boschs warranty terms is either a replacement unit or a full refund.
  
  
  Thank you.

  Business Response

  Date: 04/28/2025

  The customer is not he first owner and per our warranty statement she has no manufactures warranty.  As for the service plan the customer purchased, she will need to reach out to service company she purchased from for assistance. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about the customer service (or lack thereof) for two of my Boch appliances, a Thermador double wall oven for which I have a extended warranty service plan and a Thermador induction cooktop, that was installed last October. Both appliances are in urgent need of repair, the oven has been broken since early February. The cooktop since late March. The dedicated ******** has now purposely blown us off three times by rescheduling late evening before the appointment and today did not show up at all, falsely claiming our appliance was hooked up to a generator with improper installation, which not only demonstrably false, but also impossible, since the cooktop requires a 240V/10kW connection. He has also never been to our house to repair the cooktop. He also refuses to come back to repair our ovenagain claiming that it is improperly hooked up to our generator panel. That oven was moved back to the main panel when we had a major remodel last summer (August) *** was told via their warranty department in writing that that had happened, yet when I finally managed to get their customer support people get a hold of him, he told them the same old tale, "the appliance is hooked up to the generator" and therefore he decided not to come. Today's appointment was for the cooktop! Not the wall oven. We have now taken off from work for a total of 4 scheduled appointments only to be continued to be treated like trash by this guy. NOBODY at *** is doing something about it. I have stopped counting how many times I have called about both appliances. I have been told every time that matters have been escalated, yet I don't even have an appointment for my wall oven repairsomething that was reported to BSH on 2/20/2025. Their customer service is abysmalalways has, but this is no actively sabotaging us. We have spent A LOT of money on these high end appliances and do not deserve to be treated like s***

  Business Response

  Date: 04/24/2025

  We do not have factory service options available for the customer in that area at this time. Our local ************* Manager has advised that the customer needs to proceed with service with a local authorized service provider. We have multiple ones available for the customer's zip code and have provided their names and numbers to the customer. 
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2024 I purchased a BOSCH French Door, counter-depth refrigerator from ****** locally. Delivery was 7/27/2024. By early August of the same yr. would not distribute ice either cubed or crushed. Then it began to deliver cubes only till Feb. 2025 and stopped completely. I have had numerous repairs completed with Bosch warranty but to no avail. (records available), My case has been escalated and finally got to speak with a ***** ********** on 4/7/2025 who at the time seemed helpful, but subsequently all attempts to communicate via email (only way) have gone unanswered/asking only for an acknowledgement of receipt...NOTHING... I/we paid top dollar for what we believed to be a superior product. So disappointed.

  Business Response

  Date: 04/11/2025

  Please attach all service records for the refrigerator. 

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 06, 2024 I purchased a Bosch 500 series dishwasher from Best Buy.Feb 2025, my new dishwasher stopped working and began leaking. I called Best Buy customer service to inquire about the next steps for repair. Best Buy informed me that this was a Bosch warranty claim and I'd need to contact Bosch. Which I did, they informed me that a repair tech would have to come to my home to access the issue.On Feb 25 the repair technician came to my home and determined that it was an internal leak with the machine and it would have to be replaced. later that afternoon I followed up with Bosch customer service and received the step by step process that needed to be followed, emailed proof of purchase and began waiting. After several back and fourth emails and phone calls Bosch decided that they would initiate a buyback of the dishwasher because I "purchased it at a discount" This is unfair that I'm being penalized because the dishwasher was purchased on sale and they won't honor the warranty and would only buy the product back....If I purchased a new iPhone at a discount and a month or two later if it broke, ***** would stand behind their product and replace it. They wouldn't require proof of purchased and penalize the consumer for purchasing at a discount. **************** doesn't care and I have yet to hear from Bosch about the buyback, I was supposed to receive an email and set up an appointment to remove the dishwasher and issue a check. I still haven't heard from them and honestly this isn't sitting well with me. I've been without a dishwasher for almost a month. Bosch might have good products and I might have got the oddity but this isn't fair and needs to be taken care of. The way the customer service made me feel was terrible. I really wanted to enjoy my dishwasher but now since they won't honor their warranty, im left to purchase another brand.

  Business Response

  Date: 04/16/2025

  We will not exchange the unit however the customer will receive a full refund.  The check will go out 4/21/25 to the installer who will schedule the pick-up and hand deliver the check. 

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Bosch dishwasher (Model SHX65CM5N/25) online from ********** on Dec 22, 2024. It worked perfectly for two months. Then the dishes were not being cleaned; on 2 occasions we had to reset using the circuit breaker. The soap didn't dispense but flew up into the machine and landed on the shelf in whole form. On several occasions we heard a loud grinding sound. We called Bosch to have a repair person come out. They sent out two different technicians two weeks in a row who both concluded that there are no problems. The problems continued as soon as they left. After the second call concluded, I ran a load and the dishes were dirtier than ever and the soap again came out and did not dissolve. I contacted that technician and sent pictures of the dirty dishes, food on the door and the undisolved soap pod. He replied that there is definitely something wrong with the machine. However, he said that from now on we will be billed for the service calls and repairs. We also contacted ********** and they were unable to help.We are extremely disappointed in Bosch. We have owned 2 others and they worked beautifully. At this point we would like a refund.

  Business Response

  Date: 04/11/2025

  Please attach a copy of your receipt of purchase. 

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on my second brand new Bosch dishwasher in less than a year. the first one did not work and now the second one is making mechanical sounds and i am afraid of a fire hazard. also it is not draining the water. i spoke to a ******** today 4/7/2025 and she refused to escalate my call to managment. i am seeking a courtesy repair at my home.

  Business Response

  Date: 04/10/2025

  We have sent a service authorization to cover a service visit for the customer. 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can you please help? I purchased my thermador refrigerator and had it installed mid last year. Since then the compressor has gotten increasingly louder each day. They agreed to replace it. But I'm on my 4th appointment. Appointment 1 was to say again yes it's bad and we'll replace. Appointment 2 was canceled by them stating no part. Appointment 3 the *** said no part, but the later in the day said it came in and he's on his way. But it was well outside the appointment and I had already gone to work. Appointment 4 no show and no call. I called and they said no part so I guess they gave it to someone else. They said we'll replace it completely. Now they say the part will be here next month. I called customer service and spoke with management now 6+ tines. The all day we'll call you same day with an update. I called each day afterwards because nobody calls me back. They all say the same and give me the run-around.I no longer have confidence they'll show or the part will still be available by then.Please help get my refrigerator repaired ASAP!!I'm talking with thermador directly

  Business Response

  Date: 04/16/2025

  The customer is scheduled for service tomorrow 4/17/25.

  Customer Answer

  Date: 04/25/2025

  The issue is this is the same as the last 5 promises to fix my refrigerator. Nothing has changed. Still not appointment confirmation from them like they have done in the past. 

  
  

  Business Response

  Date: 04/25/2025

  Customer has been approved for an exchange.

  Customer Answer

  Date: 05/13/2025

  Yes as I originally stated an keep on stating, they are complying but I cannot get them to show up. 

  
  

  Now the company they choose to install can't give me an appointment I can be there for. They said they are understaffed and can't make any other, so they'll ship the refrigerator back to the manufacturer. Thermador is using a company that is seemingly going out of business and can't handle the workload. So now I'm stuck back in the same spot. I can't get anyone to show up to do the repair/install. 

  Business Response

  Date: 05/19/2025

  We are working with to provide a self-assisted install for the exchange.