ComplaintsforLindoraClinic
Weight Reduction Physician
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Complaint Details
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Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In January 2023 I sent 3 emails to company and called company several times in attempt to cancel. The company has continued to ignore my requests, emails and phone calls. they have continued to charge me $169 since January 2023. I am requesting that my membership be cancelled and a refund of $2704.00Initial Complaint
04/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I just found out Im pregnant and have 7 skinny shots that I purchased that I cannot use. I requested a refund since I will not be able to use them for the next year but manager refused. I have also turned in my doctors note on my pregnancy with them in March.Initial Complaint
12/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have tried to cancel my monthly $159.00 automatic membership charge for several weeks. I have contacted the local ******** office by phone on December 20, 2023 and on December 26, 2023. I spoke to ****** who told me that "there has been some kind of glitch" and that someone named '******* would email me." I also left a message on corporate Lindora's customer service voice mail at **************************** about this issue and the difficulty I am having canceling.Initial Complaint
08/26/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
The contract with Lindora does not allow for any way out of the annual membership. The services are rigid and the hours of operations did not work out once I started a new job. I called to ask if there was anything we could do to adjust the monthly membership fee since I would not be using the services at all from August 2022 - March 2023. They told me in one month that I could downgrade to the lowest price plan, but that I still was required to pay for the entire membership. Shame on me for signing the agreement without more review.But, what really is annoying is that they make it difficult to downgrade the plan and told me that I had to come into the location in person to sign a new agreement. I asked if we could do it over email since I would have to take off from work to sign the form. She said she would ask when we got closer to the eligible date. Also, she could not give me information on how to completely end the membership so it did not renew in March. Also, concerning to me. This has now become a very stressful situation for me since I don't want to pay anymore for their services. Also, I was concerned about the weight loss program with them. They require you to come in 5 days a week for weigh ins and vitamin B shot. I was told by another doctor that is way too much vitamin B.Initial Complaint
05/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was informed by the Manager at the El Toro boulevard clinic that I would not incur additional charges for my membership that ended last year. I told them that I was not authorizing any extended payments on my account that ended in December 2022. They pulled over 300 dollars from my checking account two days later on 4/30/2022. I want my money back.Initial Complaint
03/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for a year long program back in September 2021 at the *********, ** location and all was going well. In early February 2022 I experienced major health issues and was hospitalized. I was advised by my MD to terminate the Lindora program immediately as it was contributing directly to my health issues. I contacted my Lindora clinic via phone, as I was hospitalized, and they informed me I needed to come into the location to collect a form that needed to be completed. I was shocked but stopped by on my way home from the hospital for the form. I completed it along with a letter from my MD and sent it via email to ********************************************* on 2/18 to which they responded that the attachments were not included. I immediately responded and reattached the documents, with no response. I have called and requested an update to which they responded that they need 21 business days to review, and they would not confirm whether the letter was actually received. In the meantime, I have been charged for another month, which cannot be used, and am about to receive another charge. This is insane- and it needs to be resolved.Initial Complaint
11/05/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I enrolled on July 14, 2021 but did not start the program. I fell down on July 23, 2021 and hit my head on the closet door. A hematoma resulted and I notified them that I couldn't start the program. My face was badly bruised. I then noticed itching on my head and had my daughter take a picture of a black spot on my head. I was diagnosed with basal cell carcinoma and had surgery to remove it. I submitted a doctor's note to Lindora to cancel my program on 8/30/21. The contract that I signed in July said that it would take 20 days for a response from Lindora's doctor. I called after 20 days and the doctor at Lindora hasn't responded. The company has taken $109.00 each month from my debit card. My bank says I can't stop this from happening. Last week Lindora said that my request *** have fallen through the cracks. This is my third cancer diagnosis and I don't want to participate in this program. I also have other health problems. I would like to stop paying monthly fee. I'm 74 years old.Initial Complaint
09/08/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I joined Lindora Weight Loss program 12/2020. I chgd the date they were taking the funds from my account to the 10th of the mo. I spoke with several of the LVNs and corp to confirm that Pymt was for the next mo. All said yes. I developed cancer & was told I needed a letter to continue. I advised ******* in Woodland Hills that my dr ***** want to take me off program. She said I needed a letter. I turned in a letter from the dr on 7/22/21 to ****** which said I had to stop the program. I was expecting to get a refund from the July 10th pymt since I never went there in Aug. I called corporate & was told 21 bus. days for ********************* to review my request. On Aug. 10th another pymt was charged. I called corp my first question to ********* who answered the phone confirmed the Aug 10 pymt was for Sept. I have called multiple times and finally ***** called & adv 8/10 refund would be processed. She adv the pymt was the 10th to the 10th which ********* at Corp no. Now no one will return calls.Initial Complaint
07/30/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I ENTERED INTO A ONE YEAR CONTRACT WITH LINDORA WHICH GAVE ME UNLIMITED PROGRAMS WITHIN THE ONE YEAR PERIOD. PART OF THE ONE YEAR PERIOD OCCURRED WHILE WE WERE UNDER ***** RESTRICTIONS. AS I AM OVER 70 YEARS OF AGE, I WAS WITHIN THE MOST SENSITIVE GROUPS REGARDING GETTING ***** AND ********** SAID TO STAY IN OUR HOMES AND ONLY GO OUT WHEN ABSOLUTELY NECESSARY. EVEN SOME OF MY DOCTORS DID NOT TAKE PATIENTS IN PERSON. THEREFORE, I STOPPED GOING TO LINDORA. NOW THAT I AM FULLY VACCINATED AND READY TO BEGIN THE PROGRAM AGAIN, LINDORA WILL NOT GIVE ME ANY CREDIT FOR THE **** THAT WAS USED BECAUSE OF THE ***** RESTRCTIONS. I BELIEVE THAT THIS VIOLATES ********** LAW. FOR EXAMPLE, PEOPLE COULD NOT BE THROWN OUT OF THEIR RENTALS DURING THIS **** BECAUSE OF *****. WHY SHOULD LINDORA BE ALLOWED TO KEEP MY MONEY AND NOT PROVIDE SERVICES BECAUSE I COULD NOT USE THEM BECAUSE OF *****? I WANT A CREDIT ON A NEW PROGRAM AND THEY ARE NOT ALLOWING THIS. MANAGERS REFUSE TO SPEAK WITH ME.Initial Complaint
06/09/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I joined the Lindora Clinic on 3/29 and two days into the program, I became very ill. Between *********** and my own doctor, I was told not to continue on the program. My doctor wrote a note on her prescription pad with all her information that includes her license number/signature. On 5/25, I went to my local clinic and was turned away stating they needed the note to be on my ******************* which made no sense as a prescription pad is a legal document. My doctor would have charged me $100 for an additional note. I then called corporate and spoke to someone who emailed me the paperwork to sign to cancel my contract which I scanned back. I received an immediate reply stating it had been received and will be processed within 21 business days. But I was then charged another $159 on 6/1. On 6/9 I received an email stating my request has been received and sent to their Chief Medical Officer for review which can take up to another 21 days. How can they treat patients in this manner?
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Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.