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Business Profile

Vitamins and Supplements

Erth Wellness Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product ordered, tracking said delivered but it was not in my box or on my porch/anywhere near my house.I contacted customer support, they said wait a few days and contact them again.I contacted them again and said I had talked to a mailman, who checked the oversized bin for that route, nothing in there, my neighbors didn't receive it and it wasn't placed on my front deck.I received no contact after the 2nd email. The email telling me to wait came within minutes.

    Business Response

    Date: 06/03/2025

    Hello,

    This customer has been ordering successfully from us since January, the order in question would have been their 3rd order. The tracking on the order from **** doesn't really tell us much ********************************************************************************** seems like the package is being tossed around between **** fulfillment centers. From our side we did out part, order was placed at 7:23am and was shipped by 3:00pm the same day. This complaint should be directed to **** as their processes and procedures consistently fall sort leaving the sellers as the ones to eat the costs of product they mishandle.

    Nevertheless, we have put in a replacement order for ******* misplaced/mishandled/lost order, we are shipping the replacement order via *** overnight, he should be receiving his replacement product tomorrow: *************************************************************************************************************************************************************;

    This should satisfy ******* complaint.

    Customer Answer

    Date: 06/03/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is more than adequate and fair to resolve this issue. The business has already processed a replacement order and I consider this complaint resolved.

    Regards,

    ***** *****

     

  • Initial Complaint

    Date:11/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered sample pack and package has been rerouted back to sender state. I am in a legal state for the product as listed on the website. I would like a replacement package and explanation of where my package is headed and why it has turned around and traveled back halfway across *****************. Email used in account *************************

Erth Wellness Inc is NOT a BBB Accredited Business.

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