Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Testpro has a 100 percent money back guarantee if you fail to land a job in a ***************** role within 12 months after finishing the bootcamp. I finished the program and was not able to land a QA role so I decided to move forward with asking for a refund. When I asked for the refund they asked me to provide them with A list of applications demonstrating a minimum of 20 per week within a one-year period. ( Meaning a total of more than 960 job applications that have to be coming from 20 job applications by week because the dates also matter). At least two face-to-face or phone interviews with hiring manager per month during each of the 12 months after graduation or 12 onsite interviews in total.I provided them with these requirements and their response was that they can't refund me because they suspect that i falsified this information. In addition, I actually tried to sue them in the small claims court but received a doc from the sheriff when he tried to serve the summons that he was unable to serve the summons and made 2 attempts because it looks like the address is only used to pick up mail. I sent them via email the docs showing I was trying to sue them but they didn't care. On many sites there are many people like me that were unable to receive their refund. Whenever I asked to speak over the phone to a supervisor my request was always declined saying that the billing department would send me an email. I also want to tell you guys what this bootcamp is doing that is unethical. So they say that they can help you land a job and they say that because they give you fake references that will tell the people that are trying to do a verification of employment that you worked at xy company x amount of years. They give you the name and email adress of people that will do this favor for you and the fake company experience they want you to put on the resume goes by the name of Kodeploy. A bootcamp that gives you fake resume experience should be shutdown.

  Business Response

  Date: 10/03/2025

  Our program provides students with career support as a courtesy offering to help them in their job search. However, participation in the program requires students to actively search for employment and follow the guidelines set forth. This ensures that the resources we provide are used responsibly and fairly.
  In this particular case, the student presented a large amount of fabricated email evidence involving non-existent individuals and companies in an attempt to qualify for a refund. Unfortunately, this is a clear violation of our policies and obligations under the program.
  We remain committed to supporting our students who make a genuine effort to complete the program requirements and pursue their career goals. However, we cannot provide refunds when the requirements are not satisfied.

• Initial Complaint

  Date:05/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed the contract and paid $2799 on February 23rd and had until March 9th to change my mind and not attend. On March 1st I decided I couldnt do the class schedule and requested a refund. Since that initial email, I have had to email several more times and all responses have been automated. Each says there is a ticket or someone will contact me or my request is being sent to the finance team or its been approved and my money is coming. No one contacts me. Just automated responses and no refund. the latest response was April 24th saying I would have my refund in 5-10 business days and still nothing. I was informed that California law requires them to return the money with 45 days of the refund request.

  Business Response

  Date: 05/20/2024

  Hello, your refund was processed on 04/05/2024 according to the agreements signed: $2799 - $250 Application fee QA Engineer - $250 Application fee Internship = $2299.
  For any questions don't hesitate to ask Support team using a chat on our website testpro.io

• Initial Complaint

  Date:01/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 7th, 2022 The amount of money paid: $2799 Business commitment: To provide training that will guarantee employment withing 12 month after course completion.Nature of dispute: Refund request.Attempts to resolve the issue: TestPro was contacted via email requesting a refund. Unsuccessful. Email chain with a copy of potentially illegal contract are attached. Section C of the contract requires to meet conditions that potentially can't be met. For example, in order to get a refund it requires to conduct: "Two face-to-face or phone interviews with hiring manager per month during each of the 12 months after graduation or 12 onsitei nterviews in total."A condition that a student doesn't have any control over.Additionally, when refund was requested, TestPro requested information that was not described in this contract and impossible to meet, such as: "Screenshots of each application (at least 960 total for applications and at least 24 interview). On the screenshots should be visible info: dates, time, sender info, hr contacts, cover letters and responses." None of job applications provide this level of visibility. There is no way to tell who is HR contact for a specific application.Thus, conditions set by TestPro make it impossible to get a refund, which they guarantee if a student can't find a job withing 12 month after graduation.

  Business Response

  Date: 02/06/2024

  Hello, Nune. The refund policy was explained in the agreement from the beginning, and it is your responsibility to comply with it. Without proof, we cannot honor a money-back guarantee.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My friend recommended this company she told me how the testpro company promised her if any reason they will refund money so I start to interested how to trust them I start to take a course I didnt like it is because after 4 weeks they changed every session teacher and ****** wasnt clear understandable they are not paying attention your focusing and your work result so Many unsatisfied people over there anyway after that I found people communicated with them they finished course couldnt find a job didnt get refund money all this testpro company are scam they will take advantage of your trust and then never ask your number ignoring your massage and report directly through the email phone call useless I started to call my bank to open claim my bank to recommended to report outside of bank is because too late to open claim through the bank I say short words so many people especially immigrants people they are doing brainwash taking their money never answering their phone

  Business Response

  Date: 01/24/2024

  Dear *******,
  The refund policy is stated in your contract, along with the rules for the money-back guarantee program. Please ensure you submit a proper request with all the proofs listed in the document.
  We dont have any Support team members available by phone, only through Chat and Teams, as you would already know after completing the Orientation course. If you wish to purchase another course, feel free to call our Admission team at *****************.
  We have been rated as the Best QA Bootcamp in ******* for three consecutive years. Your statements do not align with this recognition.
  Best Regards, *******

  Customer Answer

  Date: 01/25/2024

  Ive talked with your team they were rude to me on the phone they want me retake a course forcing me to retake it I explained that why I dont want is because 170 people in classes and all Methode are not always has access very crowed and not easy understandable we are living 21 century not I dont want to waist my time and energy is because your class not effective even 50 pro cent