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Business Profile

Savings and Loan Association Reps

Guac App

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Savings and Loan Association Reps.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a message through the Guac app that they were updating banks and I needed to confirm my information. I did this, but noticed that my savings balance of a little over $3,000 is now $0. There is no message in the app from the company to explain what the status is or if it's a technical issue. There were no email communications either. Nothing regarding this is shown in my account alerts or transaction history. I've tried calling the support line, but it goes to voicemail and I haven't received a call back. I've submitted emails to support but haven't heard a response. There are no other numbers or email addresses listed for the company. According to the reviews for this app on the Apple store many users are experiencing the same issue. It looks like they stole our money.

    Business Response

    Date: 10/03/2025

    Hello, BBB.

    The Guac app had a transition to new bank partner that caused users to temporarily lose balances in there Guac app. The issues was resolved shortly there after and all users of the Guac app have access to there saved dollars in there account. 

    Sincerely,

    ***** Armstrong 

    CEO/Founder

     

  • Initial Complaint

    Date:09/16/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/29/25 I received a message on the GUAC app saying that they were going to change banking systems to another bank. They asked me to supply some information to help them complete this transaction while trying to do so many times the app would not let meidentify my verification. I sent an email to them. I didnt never got a response so I called and emailed multiple times over the last Week. I had no response. I tried to go on the app again this time it said my password was incorrect. I tried to email about this issue. Still no response. So I was locked out of my GUAC app. Ive called multiple times and emailed multiple times and got zero response I have about $2800 of my funds in their app and Im worried Im not gonna get my money.

  • Initial Complaint

    Date:09/13/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since November 2024, I have had an account with the **********************. I have earned $953.72, and I would like that money transferred to my bank. The app is closing down and they are not honoring the money that should be in my account. I have even talked with ***** *********, President and he promised I would get my money. Unfortunately, this STILL has not happened.

  • Initial Complaint

    Date:06/30/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a Guac App account open since Jan 25 2021.The bank account I had linked to the Guac App had become compromised in January and I froze that account and opened a new one. Ever since then I have not been able to access the $2,058.06 that is in the Guac App account. I have emailed the customer support team with no help. I have called and left multiple messages and have yet to get any help from their customer support team.

    Business Response

    Date: 07/02/2025

    Hello, 

    We have followed up with client/user directly but thank you for also providing them with a response so we can complete their request. At **** we do not allow users to change the bank account connected to Guac once the original bank account is connected. This is for security purposes for both the user and our entity. We are happy to send back his total savings balance of $2058.06 to his original connected bank account but it sounds like he may not have access anymore. In this case we can generate a check with his total balance and send to his home address. We just need him to confirm his home address, and we will process the check.  

    Thank you and please don't hesitate to follow up with me directly at *************************************************************. 

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used the Guac savings app. Recently I'm trying to transfer money between my app and my bank account. I want to transfer the money from the Guac app to my bank account. Guac is telling me there is a hold on my account due to suspension of fraudulent activity. I was told I need a letter of good standing from my bank. My bank has told me that there are no holds on my account. I want to transfer my money from the app to my account.

Guac App is NOT a BBB Accredited Business.

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