Complaints

This profile includes complaints for The Habit Burger Grill's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Habit Burger Grill has 9 locations, listed below.

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• 

  The Habit Burger Grill

  17320 Red Hill Ave Ste 140 Irvine, CA 92614-5695

• 

  The Habit Burger Grill

  1020 E Cypress Ave Redding, CA 96002-1114

• 

  The Habit Burger Grill

  2050 Skibo Rd Fayetteville, NC 28314

• 

  The Habit Burger Grill

  7221 Van Nuys Blvd. STE. B2 Van Nuys, CA 91405

• 

  The Habit Burger Grill

  8619 Firestone Blvd. Downey, CA 90241

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See two attached digital coupon code screenshots. On August 5, 2024, I visited the **************************************** location to place an order. I approached the cashier, ****, and ordered a combo original. I also had a digital coupon for a double charburger if I spent $5 or more, as a gift for downloading the app. I ordered approximately $15 worth of food, but **** was unable to scan the coupon. He tried to scan it multiple times, and when that didnt work, he attempted to manually enter it into the register, but it still didnt ******* that point, a female worker walked up beside **** and in front of me and loudly shouted, "ORDER [NUMBER] IS READY FOR PICKUP, ORDER [NUMBER] IS READY FOR PICKUP." She repeated this over and over, as if on a loop. I asked her to please wait until I finished my order because her loud shouting was making it difficult for me to hear the cashier.**** then shouted at me, "SHE'S JUST DOING HER JOB!" The female worker then turned to me and yelled, "I HAVE TO SCREAM SO THEY HEAR ME."Feeling attacked, I requested to speak with a manager. **** responded by shouting, "I AM THE MANAGER AND NOBODY IS ABOVE ME, YOU HAVE TO TALK TO ME!." The female worker supported him, screaming, "HE IS THE MANAGER; YOU HAVE TO TALK TO HIM." **** then began laughing loudly. I decided not to place my order if I couldnt speak with a manager, and **** simply said, "OK." I then left the restaurant.Habi Burgers lost a neighborhood customer who would have been a regular. Angering paying customers is counterproductive, as we may not return and wont provide positive word-of-mouth advertising.I would appreciate it if a real manager could contact me. I doubt **** was actually the manager; his badge did not say "Manager," and his behavior was unprofessional. A real manager would not laugh in a customers face, scream, or join in with employees to chase away paying customers.Solution: Honor your coupon specials. End.

  Business Response

  Date: 08/08/2024

  Dear Lisa, 

  Thank you for reaching out to us, we are very sorry to hear about your recent experience. It is our goal to deliver friendly service and excellent food to every guest. We apologize for failing you. 

  May you please contact us at (949)863-8436 so we may gather more information. We are available Monday-Thursday 8am-5pm and Friday 8am-1pm PST. We will be sharing your comments with our District Manager to review with our restaurant team. 
  
  Thank you again for taking the time to give us your feedback. We value your business and we hope that you will visit us again soon.
  
  Respectfully,
  
  The Habit Burger Grill Customer Care Team

  Customer Answer

  Date: 08/08/2024

  
  The company advised me to call to resolve the issue, but I’m having trouble reaching them as they never answer their phones. I will keep trying. In the meantime, I would greatly appreciate it if the BBB could keep the complaint open until I’m able to get in touch with Habit Burger.

  Business Response

  Date: 08/09/2024

  Dear Lisa,  
  
  Thank you for reaching out to us. We apologize if you were unable to get a hold of us, we may have been on the line assisting a different guest when you tried to call. 
  
  We would like to help you resolve this issue as soon as possible, however we will need some additional information. May you please provide us with the order total and last 4 digits of the credit card used? As well as the information linked to your Habit Burger Mobile Account?  
  
  Thank you for your patience and hope to hear back from you soon to be able to further assist you.

  Respectfully,

  
  
  The Habit Burger Grill Customer Care Team 

   

  Customer Answer

  Date: 08/09/2024

  Habit Burger customer service did not understand the problem. I left my phone number several times and they literally NEVER returned a single call. 
  They are also asking me for the impossible. There is no order total. There is no credit card number, and the information linked to the Habit burger account was already provided in the two screenshots I uploaded to the BBB website and the email listed here as well as the name. Everything is already provided. I also called the phone again today several times and they simply do not answer that line. It's a fake line just to gather phone numbers for marketing purposes. 

  Business Response

  Date: 09/05/2024

  Dear Lisa, 

  Thank you for contacting the Habit Burger & Grill! We have tried to reach out to you through your message on BBB, through our email, and called you multiple times but are unable to get a hold of you. 

  We would like to help you resolve this issue as soon as possible, however we will need some additional information to find your transaction in the system to further assist you. May you please provide us with the order total and last 4 digits of the credit card used? Also, the number provided is not linked to an account on our app, may you provide the information linked to your Habit Burger Mobile Account?  
  
  Thank you for your patience!

  Respectfully,
  The Habit Burger Grill Customer Care Team 

  Customer Answer

  Date: 09/12/2024

   

  Habit Burger,

  Please review my original post, as it addresses all your questions. To summarize: the manager, Dave, was extremely rude, which is why I left Habit Burger without placing an order. Since no order was made, no credit card was used and there was no transaction, and my information is not in your system. I was ready to pay with cash if I had ordered. I am disappointed that you’ve asked for my credit card number twice without a valid reason. Additionally, the phone number you provided is never answered, and unfortunately calls are not returned.
  
  Sincerely, 
  Customer. 
  
  

  Business Response

  Date: 09/13/2024

  Dear Lisa,

  We have tried calling you, and the number says it is 'invalid.' Please call us at 949-863-8436.

   

  Thank you,

  Customer Answer

  Date: 09/19/2024

  I will call the customer service phone number provided by Habit burger to resolve, although I have called and left several messages and Habit burger simply does not respond, as I said in my previous messages. I will continue trying. 
  
  Sincerely, 
  Customer. 

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered at the habit burger grill for a pick up order and It was sent to another store. I went to buy my correct order at the habit near me. I called both stores and they told me to just go online and try to get a refund and contact customer support. It has been over 5 days and I have got 1 response that took over 2 days. I am requesting my refund for an order that was mistakenly sent to another store that i never even got.

  Business Response

  Date: 07/17/2024

  Dear ****, 

   

  Thank you for reaching out! We are experiencing an influx of requests and since you wrote in after responded again after the last email it refreshed your original date of submission pushing you back in our virtual que. Your refund has been processed. Please allow 5-10 business days for processing. 

  Please let me know if there is anything else we can assist with. 

  Thank you,

• Initial Complaint

  Date:06/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order on 5/28/2024 which was estimated to be delivered via ******** by 7:01PM. At 7:36PM I received a text message via The Habkt Burger and Grill stating my order was cancelled. I called the store the follow up, the woman said my order was picked up then cancelled by ******** driver. I requested my order be remade and delivered, which she agreed to. I never received my order, and when asked for a refund they directed me to an email which i sent requesting said refund. I confirmed with doordash that my order was refunded and the money was sent back to The Habit the same day. I received an email in regards to my refund request on 5/31 saying they assigned a customer care specialist who will follow up with refund, and i have not received anything since.

  Business Response

  Date: 06/04/2024

  Dear ****,
  
  Thank you for reaching out to us. We are very sorry for the failure in your delivery order and for the inconvenience this has caused. I have initiated the process to refund your order. Please allow 3-5 business days for funds to show into your account. 
  
  In an effort to make this a bit better, we will send you complimentary Chartickets (the monetary value can be applied toward anything on the menu).
  
  If you would please use this link to confirm your information, we will send your chartickets via email.  ************************************************************************************************************
  
  Please let me know if there is anything else I can help you with.  We appreciate your business and hope that we see you again soon. 
  
  Respectfully, 
  
  Your Habit Burger Grill ************* Team

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had food quality issues with my Habit Burger in *************, **. I have attempted to go through the normal channels & submitted feedback online for someone to contact me. When no one responded to that I tried calling. No one answers the phone and you can only leave a message. After calling multiple times over more than a week, still no one was calling me. Since Habit Burger is part of ********** I reached out to ********* customer service to see if they could help since they are headquartered in the came corporate location. They answered right away & were great & said they would try getting word to the right team to reach me. After all this I eventually did get a call back from a woman who refused to help me. She said she wouldn't do anything to remedy the poor food quality issues I experienced & then when I tried to get further clarification just hung up on me. Completely unprofessional. I have a few issues I explained to her. Here is a summary of the biggest one I submitted online:Our order was just plain bad. Overcooked, dry, tasteless hockeypucks for our burgers, everything was cold, etc. I ordered at the counter and saw the onion rings sitting on the counter for like 5 minutes before they got the burger and packaged them in the bag. I took the bag as soon as they gave it to me and drove home immediately. I have picked up curbside that got delayed that was better than this. I have gotten takeout many times that was fine. The burger could not have come right off the grill it was so cold when I opened it. Even the sourdough seemed chewy. I don't know how long the burger components sat behind the counter before they packaged them up and put them on the counter, but everything was just so subpar from what I have come to expect from habit burger. I would like someone to address this experience as we are fans of Habit Burger and expect this is a one time fluke, but an experience like this is enough to turn anyone off from patronizing a restaurant.

  Business Response

  Date: 05/24/2024

  Dear ****,

  Thank you for taking the time to provide us with your feedback and concern. We are very sorry for any inconvenience this caused, and we will share your comments with our team.

  Respectfully,

  The Habit Burger Grill

  Customer Answer

  Date: 05/24/2024

  The business's response is not a response that attempts to resolve the issue.  No one has contacted me to address the poor food quality and some compensation either by refund / replacement, etc.  Is the BBB an automated AI process that does not get reviewed by humans?  I'm not sure how what the business responded with is something I need to accept / reject.  They have done nothing yet to respond to my issues.  Now once they share the information with their team and come back with some sort of offer / resolution that would be something I would either accept / reject, but right now this response offers no details and none of that.  So the business's next response should include what they are offering to make it right by one of their customers who enjoys their food and would like to continue to patronize their establishment.  No response is a sure way to lose business.  Any sort of acknowledgement and some sort of offer of a gift card or something to replace the rather bad food I was provided would go a long way towards repairing a currently damaged relationship from the fact that the regular customer service refused to address the issue and forced the need to file with the BBB to obtain some sort of resolution.  Thank you.

  Business Response

  Date: 05/28/2024

  Hello ****,

  Thank you for following up.

  As stated, we have shared your experience with the District Manager that oversees the location. As discussed in our previous phone call, we will no longer be able to compensate you. 

  Thank you,

   

  Customer Answer

  Date: 05/29/2024

  The business / customer service department was completely unprofessional and hung up on me.  So how could I know what if anything they would or would not do.  If they send something to someone they can do that, but how they treated me was completely unacceptable and if anything will cause me to search out other alternatives than ************************** and Habit Burger as I associate one Yum Brand as the entire company since Yum does not provide any ability to reach someone in the corporate office and only provides contacts in the individual lines of business.  Thus any ********** employee speaks for the entire company and all the brands.  A rep hanging up on a customer should NEVER be allowed and the way the customer service line has dealt with this will just chase away customers and will result in lost business for Yum in general.  I recommend the business look at how they are treating customers if they want increasing vs decreasing profits.  I had a poor experience with an order in one of their restaurants and they refused to address it and continue to refuse to address it as I received inedible overcooked food and per their response they refuse to compensate.  If you go to a restaurant and get a steak that is burnt to a crisp and the restaurant does nothing and still makes you pay for the meal and states they will call the cops if you try to leave without paying you'd never go back to that place again.  And when customers get this type of treatment that is the choice they face and will often end in the same result.  

  It is clear corporate customer service will do nothing and I tire of dealing with them, so you can close this case with a proper status that the business refused to address the complaint and the customer is tired of dealing with such treatment.  I will deal directly with the local restaurant to see if the location manager cares more about their customers / business than corporate customer service.

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't recommend this place at all. The food quality is ok.The place is small and feels very overcrowded. It doesn't look clean at all . I have issues with the workers here. I don't like being lied to and that is my main issue. The issue happened back in October of 2023. I had told the cashier I need to split the bill into two forms of payment. I was charged for the full amount on the first credit card I used and I immediately asked for a refund and to redo the transaction. The cashier was confused what to do and someone else stepped in. We discussed the issue for about a minute and it appeared he did not want to deal with the issue so he then allegedly told me the food was going to be free and he was just going to issue a refund. I insisted I wanted to pay but he ensured me to not worry about it. I was with a colleague of mine and he left a very generous tip of over 10$. We are now 2 months later and I never received that refund. I was clearly lied to and I did multiple inquiries on the habit listens and I never got a reply back from any manager. I went back to the store two weeks later and I spoke to the leader on duty. I was told by her that she was going to speak to manager and have manager reach out to me. I even reached out to corporate phone number and no reply either. The location was ************************************************************

  Business Response

  Date: 05/20/2024

  Dear ******,

  Thank you for reaching out to us, we are very sorry to hear about your recent experience. It is our goal to deliver friendly service and excellent food and maintain the highest standards for our guests comfort. We apologize for failing you.

  As a means of following up, we have shared your comments with our District Manager to review with our restaurant team. We would like to make this up to you as quickly as possible by sending Chartickets (the monetary value can be applied toward anything on the menu).

  Please use this link to confirm your information, and we will send your Chartickets via email. ************************************************************************************************************

  Thank you again for taking the time to give us your feedback. We value your business and we hope that you will visit us again soon.

  Respectfully,The Habit Burger Grill ************* Team

  Customer Answer

  Date: 05/20/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:05/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I followed a link from an email from the Habit for a free chicken club sandwich on 5/2. The coupon was good through 5/3. The sandwich was free with purchase of any item $2.00 or more. I added a sandwich and fries to my cart. There was no subtotal in cart. It gave me a link to ****** Pay which I followed. When on ****** Pay, no price was shown, just confirmed method of payment. When I confirmed, I was charged the full price without the discount! I was charged over $16.00 and was only supposed to be charged approx. $5.00.

  Business Response

  Date: 05/03/2024

  Dear ****,
  
  Thank you for reaching out. I apologize for any inconvenience this may have caused you.
   
  To make sure the offer is redeemed properly, would you please double check if you're logged into the app? If so, the offer should be populated under the "My Offers" tab, where you can view the offer and apply it to your in-app order or in-store order. If applying to your mobile order, please make sure to select "Complete My Order" from the pop up that appears when you select redeem in app. 
   
  If you did not redeem your offer today, rest assured we still have plenty of exciting surprises yet to come. I have initiated the process to refund the chicken club for the offer. Please allow 5-7 business days for funds to show into your account. 
  
  Respectfully, 
  Your Habit Burger Grill ************* Team

• Initial Complaint

  Date:04/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/28/24 Went in to order store west **** *********. Went in placed my order Chicken ****** Salad and sandwich for husband to go. When go home noticed no chicken so I called to store and spoke to manager *******. Explained to her that my salad was soggy and no chicken. Ask her if I could change my salad for another and she told me to come by. I asked if the salad could be ready when I got there. Not only was my salad not done but they made my order wrong again and ******* had already left no apologies. The asst. ******* ***** was attending to counter. When tried to explain he ignored me to the point that I had to tell him listen to me. All in all no apologies my salad was not up to par and the gas time and rude service just threw this over the top. Very disappointing!!!

  Business Response

  Date: 05/01/2024

  Dear *****, 

  
  Thank you for reaching out to us, we are very sorry to hear about your recent experience.  It is our goal to deliver friendly service and excellent food to every guest.  We apologize for failing you. 
  
  As a means of following up, we have shared your comments with our District Manager to review with our restaurant team. We would like to make this up to you as quickly as possible by sending you Chartickets (the monetary value can be applied toward anything on the menu).  
  
  Please use this link to confirm your information, and we will send your Chartickets via email.  ************************************************************************************************************
  
  Thank you again for taking the time to give us your feedback. We value your business and we hope that you will visit us again soon.
  
  Respectfully, 
  Your Habit Burger Grill ************* Team
  Anitza  *******

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  order dated 04/14/2024, was incorrect burger was not welldone and cheese was added . fires were not cooked all the way. order 04/18/2024 they forgot to add the apple juice for the kids meal.I sent a message for the 1st order by completing the contact form and The Habits customer response team did not provide refund. please send refund back to card ending in 9586, in the amount of $6.50 and the card ending in 1497, in the amount of $28.73

  Business Response

  Date: 04/22/2024

  Dear ******,

  Thank you for reaching out to us, we are very sorry for the mistake in your order. It is our goal to deliver quality food, prepared exactly as ordered with excellent service to every guest. We apologize for disappointing you.As a means of following up, we have shared your comments with our District Manager to review with our restaurant team. We would like to make this up to you as quickly as possible by sending you Chartickets (the monetary value can be applied toward anything on the menu).Please use this link to confirm your information, and we will send your Chartickets via email. ******************************************************************************************************

  Thank you again for taking the time to give us your feedback. We value your business, and we hope that you will visit us again soon.

  Respectfully,The Habit Burger Grill ************* Team 

  Customer Answer

  Date: 05/02/2024

  My concerns have not been address nor did I receive any follow-up from BBB b before the closing of the case. I am requesting a refund as notide **** the original communication, if the Habit responds back that they have no0t issued a refund,m there would be no reason for BBB to closed out concerns. Please give me a call @ ************
  
  thank you
  
  Complaint ID:
  ********
  Date Filed:
  4/19/2024

  Business Response

  Date: 05/02/2024

  Dear *******, 

  We have compensated you with char tickets. Your Chartickets can be scanned right from your phone or from your email that we have sent you.  You dont need to print them out to use them. 
  
  If you want to print them out, you can.  Were happy to accept them in the way thats easiest for you. 
  
  Your chartickets can be applied toward any menu item and can be used in any combination, one-at-a-time, all at once, or anything in between.  
  
  As you use your chartickets, we will send you an email update, so you can keep track of your remaining chartickets. 
  
  At this time, your chartickets may be used only for in-store or drive through purchases. 

  We look forward to serving you. 

   

  Sincerely, 

  The Habit Burger Grill ************* Team

   

  Customer Answer

  Date: 05/13/2024

  Hi,

   

  I have requested a refund for over a month now, i do not want a credit, i am unsure why you keep replying with the same response. Please advise, if you continue to refuse refund i will open a dispute with my back for a chargeback. When I purchased my order i expected it to be correct, unfortunately, the location does not have a direct line which is why this issues has dragged on. I want my money back i do not plan to return to get food again.

   

   

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an online order and drove to pick it up. When we got back home after pickup we noticed the food was missing main ingredients (spicy chicken sandwich which comes with coleslaw). We drove back to the restaurant to get the food remade. They then told us that they did not have the ingredients needed. They would not give us a refund since the order was online, and told us we needed to get a refund through the app. There is no option for that- we can only submit a help requests and did so. Their response, twice, was offering vouchers for a future visit. This is not what we want as we want a refund on the food that was incorrect and not eaten. It has been a week with multiple emails on my end trying to follow up to receive a refund, and they have not responded to me.

  Business Response

  Date: 04/18/2024

  Dear ****,

  Thank you for reaching out to us. I am so sorry for the inconvenience this has caused. Unfortunately our stores do not have access to process refunds for Credit Card/Online transactions. I have initiated the process to refund your order. Please allow 5-7 business days for funds to show into your account.

  In an effort to make this a bit better, we would like to send you complimentary Char tickets (the monetary value can be applied toward anything on the menu), so you can have some food on us.If you would please use this link to confirm your information, we will send your char tickets via email. ************************************************************************************************************

  Please let me know if there is anything else I can help you with. We appreciate your business and hope that we see you again soon.

  Respectfully, Your Habit Burger Grill ************* Team 

  Customer Answer

  Date: 04/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4-1-24 at around 2:30-3:00 pm bought cheeseburger combo well done extra cheese mind you this is American slice cheese I bit in burger I thought it was tread from onion but it was chewy and resistant to break off I crunched it to brake it it snapped back to burger thought I was tripping I took a smaller bite and nothing took one more and a long one came out thats when I spit it out stopped my cousin from eating his immediately went back to be told a bold face lie to my face thats its cheese my anxiety is high my stomach is upset I already threw up I dont want to eat anything at all now I have video footage I have eaten over a 100 different cheese in my 47 years and never seen something so gross my intelligence is insulted and I dont appreciate it at all this is messed up the manager never asked to look at the footage I was dismissed like I was stupid