Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: July 15, 2025 Amount Disputed: $143 Service Type: Mental Health (Psychiatric evaluation via Klarity Health)Nature of Dispute: Provider failed to show up for the scheduled appointment, ignored messages, and made discriminatory assumptions based solely on my geographic location. Service was not rendered. Despite reaching out, I have not received a refund or resolution.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this matter to our attention.
  Klarity Health is a technology platform that supports independently operated mental health practices. Each provider on our platform is a licensed professional who operates their own clinical practice and maintains full control over their clinical and business decisions, including scheduling, communication, and billing.
  We take concerns like this seriously and will notify the provider of record about the complaint so they can address it directly. However, because the provider operates an independent business, they are ultimately responsible for responding and resolving the matter.
  Please let us know if we can be of further assistance in coordinating communication or facilitating a connection with the provider.
  Sincerely,
  Compliance *************start="924" data-end="927"> Klarity Health

  Customer Answer

  Date: 07/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Ive made contact with the company and received my refund.
  Regards,
  
  ******** ********
  
   
  

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been looking for different possible telehealth service providers for mental health. Klarity Health is misleading because it states that there is a Worry Free booking and i would not be charged for signing up. I was going through with the forms and it makes you pay the deposit before you schedule an appointment. The deposit is $10 and non refundable which was fine. At the end of signing up i noticed that the doctor did not prescribe certain medications I was looking for so i did not complete the sign up. I did not think the appointment went through but then i kept getting emails that the appointment was still there and coming up. I picked a time for the same day so canceling was not an option. Whenever i clicked on a link in the email, it just sent me to complete intake forms which i did not want to sign in case i was signing over something i did not agree with. There was no way to dispute this or cancel on the website. I thought it would be okay since it was only $10. When I tried to join the appointment with the link they emailed, i was sent again to the intake forms i didnt want to sign. I was charged an extra $109 immediately. Not even a minute after the appointment started. It states in the terms that if there were technical difficulties that i would be refunded so I went and emailed the ** and the support team. They denied and said it was my fault i didnt make it to the appointment and that they could not refund. Not only is the website misleading, they dont tell you about which specific treatments and medications options are available until the end of sign up. I did not meet with anyone and the doctor/healthcare provider was not responsive. They just charged me and said oh well thats too bad without even options for treatment or a desire to resolve the issue. I did not fill out the intake forms nor activate me patient portal. There is no way to cancel once you sign up.

  Business Response

  Date: 07/15/2025

  Dear Better Business Bureau,
  Thank you for forwarding this complaint to our attention. After review, we believe this matter is misdirected and should be addressed to the independent medical provider or practice with whom the complainant had a clinical relationship.
  Klarity Health is a technology platform that connects patients with independently licensed healthcare providers. While we support administrative functions like scheduling and intake, we do not employ the providers, nor do we manage their clinical decisions, policies, or billing practices. Each provider on our platform operates their own independent telehealth practice and establishes their own refund, billing, and service policies.
  In this case, the concerns raisedincluding dissatisfaction with treatment or a request for a refundfall entirely within the domain of the individual providers practice. It is at the providers sole discretion, and according to their published policies, whether a refund is issued or a complaint is resolved. As such, Klarity is not the appropriate party to resolve this matter.
  To facilitate resolution, we recommend the complainant contact the providers medical practice directly, or refile the BBB complaint under the name of that practice. This is the only path by which the provider may review the complaint and consider any appropriate actions.
  We appreciate your understanding and are happy to assist in directing the complainant to the appropriate contact for the provider involved.

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been utilizing Klarity Health for over 2 years now. Since getting my provider switched to Dr. ******** *********, she has continuously done nothing but make the entire process difficult, seemingly intentionally. As I have explained to Ms. ********* on several occasions over the multiple years of seeing her, I travel full time for work. I am always scheduling these visits and prescription fills in between visits.I had a work issue this month in which this doctor needed to make a 5 minute phone call on my behalf. Something I have never in my life had a doctor have an issue with. This 5 minute call would have saved me a world of headache. I asked Ms. ********* to contact the pharmacy and provide the authorization, as I cannot wait a full week without medication. It is completely unfair to me that because of my work, I have to go days without treatment for my condition. When asked, Ms. ********* replied with 'I do not contact pharmacies. Sorry.'I have never in my life had a doctor refuse to take 5 minutes out of their day to call a pharmacy. Dr. ********* is completely unprofessional, has no empathy for her patients, and seemingly goes out of her way to make the entire experience more difficult on her patients. I have never in over 2 years experienced her making any part of this process easier on me. She does not care about her patients, she does not care about their treatment, and she does whatever she can to make sure you know that she is in control of whether you are living comfortably or not. Having a practitioner like this in your practice is more of a liability than it is a benefit to your organization.

  Business Response

  Date: 06/30/2025

  Thank you for reaching out to Klarity Health about this matter. Klarity Health provides **** solutions to providers to power their practices. We will review this issue according to our internal policies and take appropriate action if it is within our scope and appropriate to do so. Thank you. 

   

  ******* ******

  ***************************************************************************

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company charges for see appointments that they do not let you attend, the first ** said if I needed medication to cancel, well I was still charged because it had to be cancelled in 24 hours prior. Then I had issues logging on to the site and was 15 minutes late asked the ** if he'd see me he says fill out the intake forms and reschedule, although I was there, it gave me an invoice, I came back to the appointment in the next few his, being late, again, because I selected to have them notify me 30 minutes, 1 hour and 2 hours ahead, none of these came thru but I just filled out the forms and asked is I was expected to pay these invoices because I was going to make one final attempt to get the help I needed, he said just clear it as a billing issue as then I came back was completely on time again for the third time within 4 hours I was back and had to fill out the same intake paper wish I was waiting on zoom for awhile I got completed with the forms and he says well you didn't pay for your appointments so you need to do so did reschedule, I tried to speak with them on the chat at the beginning and right before the appointment to see what I needed to do as far as payment, etc and it has cleared out where the earlier chats with the ** were even until he stated that I haven't paid so I'm being charged due appointments I didn't even get to attend, there's no customer service area nor anyway to get ahold of the provider now and I'm ****** off that they did charge my card a portion since my card didn't have all the funds on it. So to me it's a scam where they just have you schedule them s**** you around with forms only to have you be too late or ten you, you have to pay up front. Most of these teleheath will allow you to see the ** and be satisfied with the care before charging the whole amount. What is this about?

  Business Response

  Date: 06/11/2025

  Thank you for your message. We have reviewed the applicable invoice files and determined that the only fee collected from the patient is/was the $10 deposit to reserve the visit. This is disclosed as non-refundable when a patient schedules. Otherwise, the individual has not been charged. There is no fee to refund regardless of what took place in the visit between the provider or patient. Based on our review, the scheduling/rescheduling visits due to "technical errors" were accommodated by the provider and applicable policies and procedures. No further action is necessary from our perspective, please let us know if you'd like us to take action.

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise ambien online in 24 hours, collect 160$ and they say they can not prescribe it. It's a scam. ************ ******* admitted they can't prescribe ambien and offered tramadol instead. Who wants tramadol for 160$?I have pictures of them false advertising ambien online in 24 hours

  Business Response

  Date: 06/05/2025

  Thank you for bringing this attention to our matter. We've reviewed our messaging in ****** paid search ads, as well as educational content regarding prescriptions. We've revised both of these content areas to clarify that same-day prescriptions for ambien or any medications are not a guarantee, and that all medication prescribing happens at the discretion of the treating medical professional. Klarity Health has robust compliance measures in place to facilitate a safe prescribing environment, and we appreciate the opportunity to continue to pursue that mission through individuals raising potential instances like this one. Please reach out if you require supporting evidence of any revised copy, more information on safe prescribing standards, or anything else!

   

  ******* ******

  VP Compliance

  *************************************************************************

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They fail to inform you that just because they can provide a prescription, you might not be able to get it filled at your pharmacy. This is what happened to me. I tried CVS, *********, *******, and an online pharmacy. None of them would fill the prescription even though it had been pre authorized through my insurance. Each pharmacy informed me (and my provider) that they cannot legally fill the prescription because the prescribing doctor was not local and the medication was a controlled substance. Klarity would not refund the doctor visit although the only reason for the doctor visit was to get the prescription filled.

  Business Response

  Date: 05/14/2025

  Thank you for bringing your concerns to our attention. We take all consumer complaints seriously and are committed to providing excellent service to all patients and their families.
  
  Wed like to clarify that we are a technology marketing platform. The providers are autonomous clinicians operating their own private practices and have full control over treatment plans and practice requirements. As such, we do not guarantee outcomes through our support team.
  
  Each provider follows the standards of care for their practice, including conducting a thorough assessment of the patients history and symptoms before prescribing. This ensures patients receive safe and appropriate care. We understand the frustration of experiencing difficulties when filling a prescription. Medication costs vary depending on insurance, pharmacy, and other factors, and providers strive to help patients find affordable options.
  
  We reached out to the provider, ****** *****, for insight. She advised:
  "I spend significant time working with pre-authorizations for his insurance. That issue arose when he switched from self-pay to *** who has declined to fill the prescription. It was successfully filled at both ******* and ********* previously. I do inform each client very directly that a pharmacist may decline to fill their prescription, and to inform me so that I can assist in locating a new pharmacy. He received both an assessment and a prescription as well as unpaid time on his behalf. I do not agree to a refund as he request the change in pharmacy due his insurance limitations."
  
  This is in line with our billing policy. We sincerely apologize for any inconvenience or misunderstanding and appreciate the opportunity to address this matter. If you have any further questions or concerns, please dont hesitate to reach out.

• Initial Complaint

  Date:03/24/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY SAYS IN THEIR ADVERTISING AS WELL ON THEIR ****** ADVERTISING THAT THEY PRESCRIBE BENZODIAZIPINES. THEY GET YOU TO SIGN UP AND PAY FOR YOUR APPOINTMENT BEWFORE THEY SHOW YOU A STATEMENT THAT SAYS THEY DO NOT PRESCRIBE BENZO'S. I ALREADY TAKE THE MEDICATION THEY DO PRESCRIBE. TO NO AVAIL. THIS IS FALSEW ADVERTISING AND FRAUD. THEY TRICK YOU INTO GIVING THEM YOUR MONEY FIRST AND THEN TELL YOU THE EXACT OPPOSITE STATEMENT. THEY SHOULD NOT BE ALLOWED TO BE IN BUSINESS DEFRAUDUNG THE AMERICAN PUBLIC

• Initial Complaint

  Date:03/01/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Helloklarity has sent me 2 doctors claiming they prescribed ***** and other anxiety medications on the headline of there websites main page then when you click that they hand a list of about ten doctors that charge you for a telehealth visit then during the visit tell you no for the prescription. Taking your money for false advertising

• Initial Complaint

  Date:11/14/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My full name is ******* GalinskyThe charge was through pay pal On Aug 27 - in the afternoonI signed up for a 1 dollar trial of an app called clarity, which is part of Fabulous. As I was exploring I was asked to explore fabulous ( which I understood to be an expansion of Clarity) there was no initial charge. The account was under ************************* explored the app for 10 minutes at most and didnt see the value and I cancelled it and deleted the app. I did not download a separate app. Despite cancelling my subscription I was charged ***** for two months for fabulous. I sent a complaint to Fabulous and got a fairly quick response that they would look into it but then they stopped responding. I got more upset when I saw a flood of complaints in their Instagram posts with others complaining about the same problem. I finally figured out the app was called clarity. I logged in and saw that my subscription had been cancelled - but that Fabulous had billed me for two months despite my understanding that I had cancelled what I thought was one app. Again - this was a pop up within this Clarity that was unclear. I never used either service.

  Business Response

  Date: 11/15/2024

  Thank you for bringing this matter to our attention. We have reviewed the complaint submitted by ******* ********, which alleges a charge by Klarity Health through a company called Fabulous. After thoroughly investigating our records, we have found no evidence that this individual has ever been a user of our platform.
  
  To clarify, Klarity Health, associated with the website ***********************************, does not charge a subscription fee, nor do we accept ****** as a payment method. We are also not affiliated with Fabulous nor do we have an app available for download on ****** Play or the App Store. It seems there may be some confusion or a misassociation with another entity, perhaps ***********************************
  
  Given these facts and the lack of evidence linking this individual to our services, we are unable to assist further with this matter. We are committed to addressing concerns promptly and transparently. If any additional details or documentation become available, we would be happy to review them to ensure clarity. However, based on the information currently provided, this issue does not pertain to Klarity Health.
  
  Thank you for your understanding. Please let us know if we can provide further clarification or documentation regarding this issue.

  Customer Answer

  Date: 11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I would like to add an apology. It seems that the company I contacted is not the correct one.

  
  Regards,
  
  ******* ********
  
   

  
  

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an initial 25-minute intake appt on Aug 18th, 2023 that went over the basics I had already covered in my initial intake questionnaire. FNP ***************** said she was writing me a prescription for Dexmethylphenidate (10mg) and I was to do bloodwork and and EKG before my follow-up on Sept 15th, 2023. She informed me that some pharmacies might not want to fill the prescription, but that she would work with me in finding one that did or switch the medications to another stimulant; she pointedly expressed her preference to not switch to non-stimulant medications if there's already a history of stimulants working (such as in my case). I spent 2 days calling the pharmacy my prescription was called into, as well other locations to see if anyone had it in stock or was able to order it. On Monday morning, August 21st, 2023, without any response to my communication or the information from me regarding the pharmacies, I received a message from Klarity saying they're no longer using stimulant medications for patients due to medical concerns.Not only was this a waste of my time and a delay in me getting the medication I needed before my semester started, I was not given any of the things promised in the company's advertisements for services, including a diagnosis, medication, or follow-up services. After reading other reviews and complaints of their company, I think they never planned to follow through with anything, regardless of what the outcome of my initial appointment was, and the process is set up to just collect money from people and make it impossible to collect on anything in the hopes that people just give up and move on. I would like a refund of what I paid since I had to go to another company to actually receive the services I sought from Klarity.

  Business Response

  Date: 08/28/2023

  We want to extend our sincere apologies for any inconvenience you have experienced. We would like to clarify that Klarity does not provide medical services directly. Klarity is a marketing technology platform that specializes in connecting you with licensed medical professionals that can provide personalized and simplified mental health care via medication management. The Klarity support team serves as a means to facilitate communication between patients and their healthcare providers. We did not find any support tickets or interactions related to the situation you've described.

  It seems there might have been a misunderstanding regarding the communication process between you and your healthcare provider. Any communication and decisions regarding medical treatment, prescriptions, and follow-up appointments are solely between you and your healthcare provider. Any decision to change medications or treatment plans is made by the healthcare provider based on their judgment. We understand your frustration with the unexpected change in the medication approach. It's important to note that medical decisions can evolve based on new information and considerations.

  Regarding the refund request, we would like to bring your attention to the billing and cancellation refund policy that you acknowledged and agreed to when signing up for services. This policy outlines the circumstances under which refunds are considered and the specific terms that apply. While we cannot influence medical decisions or provide a diagnosis, we are committed to assisting you in addressing your concerns. We would like to extend an invitation for you to reach out to our support team at *********************************** Our team can help facilitate communication between you and your healthcare provider to clarify any misunderstandings and address your medical needs. Thank you for your patience and understanding. We are here to support you and ensure your concerns are appropriately addressed.