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Business Profile

Protective Covers

Myspacover.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Protective Covers.

Reviews

Customer Review Ratings

2.71

Average of 58 Customer Reviews

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Review Details

  • Ev B

    Date: 04/11/2023

    Bought a protective cover for my spa cover. The spa cover appears to be sufficient, but the protective cover disintegrated in about 9 months. I called Myspacover customer service and was told the item only has a 6-month warranty and I can only leave a review up to 1 month after purchase and the item should last more than a year. One of the handles unraveled and upon further inspection, most of the seam cover stitching also has disintegrated. Then noticed the material the spa cover cover was made from was brittle and when removing the cover, to service the hot tub, it ripped a 1-inch slit. This item is a COMPLETE waste of money ($49 on sale). Too bad I can't leave photos. A cheap tarp would provide just as much service.

  • Dale S

    Date: 03/26/2023

    The cover is FANTASTIC ! The quality of the material is outstanding. The fit is correct, it is a very good purchase.

  • Jason W

    Date: 03/24/2023

    Do not trust their model number search. They had the wrong dimensions associated with the model number I have and were not able to correct the issue. So now I'm stuck with an expensive cover that doesn't fit.

  • Josh C

    Date: 03/16/2023

    Do not buy anything from this company. They say they have a warranty but they do not. We have a tear in the seam of the cover and theyre unwilling to repair it. The cover is less than a year old. I inquired with customer service sent photos and requested the fix. After nearly 2 weeks of email exchange they offered to send new foam inserts which didnt even make sense. Then we were told that the tear was from lifting the cover off so they dont cover the repair in the warranty.

  • Melissa F

    Date: 03/09/2023

    Cover is waterlogged after 6 months. Bought the thicker double wrapper model. If it lasts another 6 months I will be surprised. 5 year warranty is not going to be honored. Apparently you can't use it outside or with any chemicals.

  • Shane J

    Date: 01/09/2023

    Terrible company, even worse customer service. We needed to return a spa cover lift. Every time we called we were told something different (no refund, refund but pay for shipping, full refund, etc). After being told to ship it ourselves and they would refund the lift+shipping, we have now received neither and the company has the cover lift back. This is unethical and whenever we ask to talk to someone else/management we are told they are busy on phone. We just want our money back and to be done with this company. NEVER BUYING ANYTHING FROM THEM AGAIN.

  • Kasey E

    Date: 11/02/2022

    Horrible customer service, emailed them numerous times, without a response. Havent received my cover and they wont tell me why its been sitting in a warehouse 3 hours away for over 3 weeks.

  • Lynda H

    Date: 10/24/2022

    This company wont back up their cover and its not even a year old. I had it for a for a short time and underneath the cover started bubbling up , large bubbling it looks so odd. I had my last cover for years and this never happened !! They are saying its due to excessive chemicals!! I use less chemicals on this cover than I ever used on my old one. This is NOT from chemicals and they wont back their cover up. And for them to blame the chemicals when I use shock when needed and bromine tablets and those things are common hot tub chemicals. TERRIBLE COMPANY.

Myspacover.com is NOT a BBB Accredited Business.

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