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Business Profile

Property Management

Fairgrove Property Management
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Improper delivered Change of Terms Notice. Improper delivery of Three Day Notices.Attempt to Remove parking on a signed lease.Harassment and Retaliation by the Property Manager, **********************The Retaliation started on October 2022, I reached out to her Supervisor, I, was advised by *******************, Supervisor, ******************************* to deal with only ******************* and Not her or Sullivan Property Management.I request resolution as soon as possible.Tenant.

    Business Response

    Date: 11/06/2023

    Management refunded all money that was charged inaccurately to resident.

    Customer Answer

    Date: 11/06/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a renter and I am having issues with another tenant. I have reached out to have the issue resolved in April 2022. Here it is December and the issue has gotten worst. They allow this tenant to violate other people's privacy by recording them. I have a recording of her telling me she has video and pictures of my company that she claims lives with me. I just want them to stop sitting on their hands and to do something about this person harassing all of the tenants in this complex.

    Business Response

    Date: 11/06/2023

    Management takes all complaints seriously and addresses each concern appropriately with each resident.

     

Fairgrove Property Management is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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