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Business Profile

Online Retailer

Delta Extrax

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them costing approximately $48 on 28 SEP. I received no confirmation email or any correspondence saying my order has been processed , received etc. They sure did take my money out of my account. If I had read reviews before ordering, I would not have done business with them. All I see are 1 star reviews with those experiencing the same problems as me. I would like to further spread the word if possible . I am not concerned with monetary loss , but rather the principle as this "business" has no customer service and I find it unprofessional and facetious.

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered three vape devices from ********************** over the internet. Only two of the **** devices i purchased currently work. The non-working vape device powers on but the coils inside are burning and I taste a metallic taste from it. Not only is this device unusable, i feel like it poses a health risk. I reached out to delta extrax via email, and they are telling me to send them a video of the device not working. The short video I'm trying to send them is "too large to be sent by email" and not only that, how I am supposed to prove via video that the device is burning and producing a metallic taste? Currently, they are no longer responding to my emails. I didn't receive any instructions other than to send them a video. I want to be refunded for this device because it's not working and it's dangerous to use. I pasted the information from the order i placed with delta extrax below. Thank you.[Order #DE274325] (May 5, 2025)ProductQuantityPrice THCa Live Sugar 7G Disposable | Adios MF - Blue Dream (Sativa)Flavor:Blue Dream (Sativa)1$48.99 THCa Live Sugar 7G Disposable | Adios MF - White Widow (Hybrid)Flavor:White Widow (Hybrid)1$48.99 THCa Live Sugar 7G Disposable | Adios MF - Pineapple Express (Sativa)Flavor:Pineapple Express (Sativa)1$48.99 Subtotal:$146.97 Discount:-$36.74 Shipping:You Qualify For Free Shipping!Route Shipping Protection:$4.41 Tax:$0.00 Payment method:Debit/Credit Card Total:$114.64 Billing address *** ***** ******* **************************************************************************** ******************* Shipping address *** ***** ******* ******************************************

  • Initial Complaint

    Date:05/17/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product April 19. On April 23rd they sent email that order would be delayed.On May 12, with no communication from company , I emailed and asked them to cancel the order.They responded that the order could not be canceled because the order was already packed and ********** of May 17th, their tracking company shows no package anywhere or that it has been shipped.I have been dealing with this company for a few years with no issues and orders were always shipped in a timely way with good communication.

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 30, 2024 was when I placed my order.December 4, 2024 they said it was shipped but wasn't.**** still doesn't have my package. It's still in pre-shipment.I have emailed them and they say they can't give me a refund because they don't have my package which they still do. I want my money back because this isn't the first time they've done this to people. I wish I had read the reviews on Trust Pilot before even giving them any money. I have all the emails that we exchanged back and forth. It's supposed to be protected by Route Protection but they won't let me file a claim yet.

    Business Response

    Date: 12/23/2024

    Hi, 

    The order in question was previously refunded as the customer requested. 

    Warm regards, 

    Customer Answer

    Date: 12/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *************

     

Delta Extrax is NOT a BBB Accredited Business.

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