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Business Profile

New Auto Parts

Go Miata

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part from them on 7/11/2023, a driver's-side mirror. To date, I have not received the part, and it's now 8/8/2023. There has been no movement on tracking. I placed multiple calls to them and selected every single extension possible and could never reach anyone. Nobody ever called me back. I never got another email with any updates or something advising me they could not fulfill my order. They just took my money. Fortunately, I used my credit card to make the purchase and am going through the bank to get my money back. I just want them to refund the money without any hassle. I also want other buyers to beware of this company, with their substandard business practices and nonexistent customer service. **********************, you get ZERO STARS!

  • Initial Complaint

    Date:07/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 31 we ordered a front bumper we received wrong part , I figured I made a mistake tried to return and get bumper but no one would return call only could get a hold of after hour sales person this was done May 31 2023 for $367.94 it is now July 31 23 and still no one has responded to remedy this situation

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried calling and calling and calling and emailing over and over no response at all I am still waiting for a response on where my product is if they do not have it or can not get it then I want my money back and I will order them else where because I feel like I got scammed I even emailed the company that makes the product and it says there email doesnt exist so I want my money back or a explanation

  • Initial Complaint

    Date:02/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They suck!! I had bought something from them and 3 weeks had passed and I never received tracking info. So I called and called I called more than 60 times in 3 days and nothing. Its like they didnt exist. Emailed, called, did everything to reach out and nothing. Lucky for me I payed with credit and had my credit company somehow get the money back. 600 bucks for a part and after 4-5 weeks I finally got a reply from GOMiata. Long story short I told them they were c*** and can go to h*** I got my money back thanks to my credit card company. These people are a scam

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered parts from this site over a week ago. i got no information, no tracking number, no order confirmation nothing. i called them over 30 times and not a single person has answered the phone. i want my money back AND i want the product i ordered. this is unacceptable ESPECIALLY given i was buying a part to ensure the safety of my car.

  • Initial Complaint

    Date:10/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 28 Sept 2022 I ordered a set of six flywheel bolts for my **** Miata. After six days with no fee back I started calling. Twenty three calls over the next few days to all of their departments with no answer. Left several emails and phone messages. Nothing. Left a message with the weekend/ after-hours operator and she said they would call after they opened at 9 am. Nothing. Called again to customer service and got a VERY unpleasant person who said they had sent a verification and tracking number. They had not. I finally got the tracking number from him and checked it out with ***** They said the shipping documents had been created on 7 October, but nothing had been sent as of 10 October, I tried calling again, but no one was answering in any department or the operator. Nearly two weeks and nothing from goMiata.

  • Initial Complaint

    Date:09/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 8/19/22 Amount paid to the business: $83.88 The business committed to providing the correct parts for my automobile I ordered two automotive products. One of the items received is the wrong part for my vehicle and the 2nd item I ordered has never arrived even though Go Miata states it's been shipped. I have left several messages with their customer service and sales departments and only receive a voicemail. I have contacted them via email and received a reply with suggested video help to install item #1. This video was of no help because the item I received is not for my year vehicle. I explained this in my email reply to them, but have not received any further response. They are not trying to resolve this matter.Order Status:Shipped Tracking:**** Shipment UT140572401TH **** Shipment ********************** Order Date:08/19/2022 Order Number:#-142752

Go Miata is NOT a BBB Accredited Business.

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