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Business Profile

Network Computers

Linksys

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Linksys's headquarters and its corporate-owned locations. To view all corporate locations, see

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Linksys has 4 locations, listed below.

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    • Linksys

      121 Theory Dr Irvine, CA 92617

    • Linksys

      17401 Armstrong Ave. Irvine, CA 92614

    • Linksys

      121 Theory Irvine, CA 92617-3045

    • Linksys

      Linksys 120 Theory Dr Irvine, CA 92617

    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a "Linksys - Velop Pro 6E AXE5400 Tri-Band Mesh Wi-Fi 6E System - White" on October 9, 2024. There is a 3 year warranty. This device completely stopped working (I had no more wifi internet access) on June 10 2025. I tried following all of the information on the Linksys website to try to troubleshoot the problem myself but that did not work. I called Linksys customer support **************, and was on the phone with someone for about 2 hours trying to see if we could fix the problem. The device was not able to be fixed so i asked about invoking the warranty. The person I spoke with on the phone said they can't help with that, and said I would have to wait for a phone call from Linksys that would occur within 24 hours. I have not been called yet, and I have called Linksys and did online chat with them every day since June 10 2025, and every time I talk or chat with someone they say they can't help and I need to wait for Linksys to call me back. I don't have any reliably working internet access in my home for 4 days now and no one from Linksys has contacted me yet. Linksys is trying to avoid a customer using the warranty and hoping that I give up trying. I would like a full refund on what I spent for the device.

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 4 nodes of Linksys Velop MX5500 series for my house back in 2023. When I had an issue and called for help, I was told that it was under warranty for 2 years, which is still is.I am having trouble with these units for last year and a half and have called in multiple times. The latest ticket # TE00027449 which was escalated to Level 2 support back in November 2024. Been going back and forth, as they even logged into my system, did some configuration changes and asked to run a command, collect logs and send to level 2 support, which I did twice. The level 2 support, *****, said they were going to do a replacement of all my nodes as they were unable to fix the issue. I have called in multiple times in the last month but no call back or any update Everytime the issue happens, which it has happened multiple times in last 1 year. I spend 4-5 hours re-configuring my system from scratch as it would not reset for me. I work from home 3 times a week and have had to take PTO as my network would not get back online.I have wasted my money and time on a newer technology which did not work properly I would like Linksys to replace my nodes with the latest models and take back the old defective nodes I can forward the chain of emails with Level 2 support on request

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the MX8500 triple router system for $600. Within 1 year, one of the nodes went bad. I have spent over 8 hours on the phone with various technicians to have it reconnect, but all to no avail. It was finally determined that the node is non-functional and likely needs to be replaced but instead of replacing the node, they stated that the issue had been escalated to "higher authorities" for review. They stated that I would get a response within ***** hours. I have called daily and still every representative states that the case is "pending review" despite the fact that it has been over 14 days now. All I want is a replacement node so that my system will work adequately again. If they cannot do that, then I want a full refund.

    • Initial Complaint

      Date:01/01/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 10, 2024, Linksys Customer Support Product Replacements sent me a claim form to wire transfer $345.91 to my bank account for defective equipment that I shipped to them. It was estimated that it would take 3 - 5 days for the transaction to be processed. On December 20, 2024 I contacted them again and was told that the ticket was escalated. On December 30, 2024 I emailed them to let them know I was contacting the Better Business Bureau as I had still not received a wire transfer/refund. I have not heard from them yet.

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 6 refurbished MX5300 routers from an authorized retailer that came with a 90 day Linksys warranty. One of those mesh routers has experienced a failure within the 90 day warranty period. I attempted all the steps that customer service provided and after approximately 90 min in chat was told that they will not provide a remedy for this issue.

    • Initial Complaint

      Date:12/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an entry-level Linksys home router ("AC1200", model E5350) via (*******? Best Buy?) around 2020 for maybe $20 (I don't have a receipt). The router was (and actively is; this is why I am reporting this) advertised as gigabit-capable in the user manual and on high-activity ******* (third party), Best Buy (first party?), and Amazon (first party) online product listings (links provided).********************************************************************************************************* ************************************ ************************************ ************************************** Across these sources, the "1.0 Gbps" (Amazon) / "1000 Mbps" (manual) router is said to provide speeds "up to 1000 Mbps" (manual, Best Buy) / "up to 1.0 Gbps" (*******, ******), with a transfer rate of "1 Gigabits [sic] Per Second" (*******) by using its "4 Gigabit Ethernet ports" (Amazon). The Best Buy link even erroneously wrote "1000 gigabits per second" as its Wi-Fi speed. In its "Compare with similar items" section, Amazon correctly notes that the device has a "data transfer rate" and "max upstream rate" of "100 megabits per second", despite this information being ignored elsewhere in the ********** actuality, the manual's "Specifications" section and third-party specification website reveal that all five of the "Fast Ethernet 10/100 Ports[,] 1x WAN [and] 4x LAN" are limited to 100 Mbps, making all of these claims of gigabit speeds impossible to achieve, by an order of magnitude.I, and many others, purchased this router because it provided an affordable way of achieving high internet/network speeds.

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family purchased a wireless internet router in October 2024 from ************ in ****. They mailed it to me and they paid $160.00 for the box. When I got the box and tried to connect it to my internet I was having problems. I called the 1800 number and they asked me for the serial number. After I gave it to the customer service representative he said " I can't help you because your past our one year warranty." I explained that we just bought it October of 2024. He did not care he refused to help me at all. The call ended. So here I am with this router I'm having a hard time connecting to any devices without tech support. I can't use it if they can't help me. My complaint is purchased in October 2024 I'm still under the one year warranty and Linksys refuses to honor my warranty and help me. Now I can't use it.

      Business Response

      Date: 11/26/2024

      Update for customer ******** ******** - Our escalation team assisted with adding a TV and printer to her network using the Linksys EA7450. The TV was successfully connected, but the printer could not be added. Since the router is functioning and other devices are online, the customer was advised to contact the printer manufacturer for further assistance.

    • Initial Complaint

      Date:08/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After numerous support chats and calls with Linksys customer service, referrals to level 2 tech support, and many hours on the phone repeating same troubleshooting steps over and over, I was finally told that my MX6200 Access Points (x3) were defective and needed to be replaced. They were purchased about 8 months ago at Best Buy and are still under warranty. But despite all this, I am being refused warranty service and not being granted an RMA. The only resolution I got is to return the units to the store I purchased them from, but Best Buy won't (and is under no obligation to) take them back at this point. I just want an RMA.

      Business Response

      Date: 08/20/2024

      Update for customer *******************************. We have reached out to the customer to inform that in order for us to process his replacement request, he needs to return the defective units back to Linksys so we can ship out the replacement. ******** responded and advised that he already sent it back. We are still awaiting return of the defective unit. 

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since the purchase, the router has been experiencing severe connectivity issues, with frequent drops in internet access. I have diligently followed all troubleshooting steps provided in the user manual and have contacted your customer service department multiple times for assistance.Unfortunately, my experience with the support team has been unsatisfactory. On each occasion, the responses have been slow and unhelpful, and I have spent an excessive amount of time attempting to resolve the issue without success. Furthermore, when I sought a replacement or repair, I was informed that because the router was purchased from ***** it does not qualify for warranty service.I find this stance unacceptable. The purchase was made from a reputable source, and the warranty should be honored. Denying warranty coverage based on the purchase platform is not only unfair but also contrary to the expectations of consumer protection.

      Business Response

      Date: 08/01/2024

      Update for customer *******************. We attempted to contact *********************** regarding his recent support request but were unable to reach him by phone. Our technical support team has also sent a follow-up email but has not received a response as of now.
      For further assistance, please feel free to contact Linksys Technical Support at ************.

    • Initial Complaint

      Date:05/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In August of 2023, I purchased the MX6203 Mesh Wifi 6E system from Linksys, drawn by 20+ years of using Linksys networking components and the companys commitment to delivering reliable, innovative, and future-ready wireless technologies. These units are still under warranty. Unfortunately, my experience has significantly deviated from these expectations. Since shortly after purchase, my household has faced continuous issues with disconnects and inconsistent coverage, which I have determined stem from configuration and firmware problems, not from power supply and other external issues.Despite numerous interactions over the past almost two months with Linksyss technical support team, a resolution has not been forthcoming. I have requested replacements for all three units, only to encounter numerous suggestions for reconfiguration and testing of the system. We have tried all possible configurations, and now the issue has been escalated to engineering, with no response back. On May 3rd, 2024, I emailed *******************, the Chief Products Officer ***** at Linksys, to seek his direct involvement in resolving these ongoing issues, which are negatively impacting my business operations and household security. I have not heard back from **************, nor anyone in his office.We are seeking assistance from the BBB to address business disruptions and risks associated with our household security system being offline throughout our ongoing dealings with Linksys.

      Business Response

      Date: 05/22/2024

      The concern reported by customer ******************* has been reported to our engineering team and they are currently investigating the matter. Additional information was requested and that is to gather the sysinfo logs  which can provide a deeper analysis on what is happening to the router. We are waiting for their detailed feedback and share this as soon as we have more information.

      Customer Answer

      Date: 05/24/2024

      I am now at about 2.5 month into a Linksys case that still is not resolved.

      When I request an update, I am told that they are planning to replace my equipment, and get my current equipment back to their quality department for a deeper test, but they just need me to do another test, or get another file from it. Once done, I don't hear anyting again until I request another update!

      I still have to reboot my system one to two times a day, and I still cannot get any further. Not sure if I need to replace the linksys equipment and purchase something different, I have no information about what kind of problem this really is, and how confident Linksys is that they can actually solve it, and that even though I don't believe my setup is especially unique. I feel like I am being stringed along. I need to get to a resolution and get equipment that work.

       

      Business Response

      Date: 05/31/2024

      We greatly appreciate your patience and cooperation during this process. I wanted to inform you that the concern reported by the customer has been escalated to our engineering team, and as part of our efforts, new firmware has been released to address the problem encountered. We are maintaining ongoing communication with our escalation team and the customer to gather the logs as requested by the engineering team to provide further feedback. 

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