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Find a Location

Best Care Appliance Service, Llc has 1 locations, listed below.

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    Business ProfileforBest Care Appliance Service, Llc

    Mending

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3225 Grand Canal, Irvine, CA 92620
    BBB File Opened:
    10/5/2022
    Years in Business:
    6
    Business Started:
    12/7/2017

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/01/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On 09/02/23, we contacted Best Care Appliance Service to address a problem with our refrigerator, where foods in the refrigerator compartment were freezing. We expected a professional diagnosis and resolution to this issue. However, the technician dispatched to our home spent a mere 10 minutes examining the refrigerator before concluding that there was no problem with it. The technician's solution was to power off the refrigerator and let it defrost for ***** hours. We complied with this recommendation and paid the $75.00 fee in cash.To our dismay, this "solution" did not resolve the problem. On 09/05/23, we contacted the company again via text message to report that the issue persisted. The technician suggested extending the defrost period to 48 hours, despite our doubts about the effectiveness of this approach. The technician assured us that if this did not resolve the issue, a refund of the $75.00 would be processed.Following the extended defrost period and reactivation of the refrigerator, the problem remained unresolved. On 09/10/23, I contacted Best Care Appliance Service to inform them that their initial diagnosis and recommendations did not rectify the issue. At this point, they confirmed that a refund of the $75.00 would be issued via check.Regrettably, it is now October 1, 2023, and despite numerous attempts to reach out to the company to inquire about the status of the refund, I have received no response or communication. This lack of response is not only unprofessional but also unacceptable.I hired Best Care Appliance Service with the expectation of receiving a competent and thorough diagnosis of the problem with our refrigerator. Instead, I received vague advice and empty promises, leading to continued inconvenience and a waste of time and money.I hereby request that they promptly refund the $75.00 fee paid for the service call, as previously promised by their technician.

    Customer Reviews

    0 Customer Reviews

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