We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Marijuana Products

Weedmaps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marijuana Products.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 30th , I placed an order for a service and a place by the business name of ******************* did the worst business ever. The gentleman was extremely rude and refused my service after having me wait 4 hours

    Business Response

    Date: 12/02/2024

    The Weedmaps website and app are platforms that enable legal marijuana users to locate dispensaries, delivery services, doctors and deals in their local area.  From there end users may elect to place an order with a dispensary but Weedmaps is not a party to such transactions.  In this instance, it appears that the end user placed an order with Swift City dispensary and had a less than optimal experience.  We recommend that the end user/complainant follow up directly with Swift City so that they can remedy the situation.   

  • Initial Complaint

    Date:10/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled services with this company, they confirmed my cancellation then charged me anyway. They went months avoiding phone calls, emails, and text messages. Saying they would get with their billing department to resolve the issue, but the issue was never resolved. They then went silent and stopped responding.

    Business Response

    Date: 11/04/2024

    In reviewing this matter, we have determined that the customer is indeed entitled to a refund for a service that was previously cancelled.  We are presently processing the refund which may take anywhere from 7 to 14 business days.  Concurrent with this response, the sales manager will be reaching out to the client to confirm that we are presently processing a refund as requested.    

    Customer Answer

    Date: 12/18/2024

    Can you please reopen complaint #********.... *********** made it seem like the issue was resolved, and now a month later they are coming back and trying to bill me again and cancelled my services even thought I paid for the service this month.

    Business Response

    Date: 01/02/2025

    Since December 18, 2024, we have made repeated attempts to contact the complainant to discuss how best to address and satisfactorily resolve any remaining concerns.  Unfortunately the complainant has been wholly unresponsive.  We now encourage complainant to contact us at his convenience.  Thank you.      

  • Initial Complaint

    Date:02/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction Feb,22,2023 Amount paid 165$Weedmaps claims to only have verified dispensaries that deliver safe/sealed products. I later found out that the dispensary that was approved by weedmaps is using another dispensarys adult retail licenses and it doesnt have any permission to. Theyre also delivering opened products with dirt built-up on them. The nature of dispute is still unsolved. Weedmaps has yet to respond to my complaint and the dispensary itself will not refund or exchange my product.

Weedmaps is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.