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Business Profile

Loans

Shield Home Loans

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3 months ago, I was contact by *** ********* from Shield Home Loans, a mortgage broker about refinancing my home (unsolicited). I explained at that time that I wasn't interested and that I may be selling my home. A month later, I was again contacted by Mr. ********* about refinancing my home and was pressured in to starting the process based on promises of consolidating other debts, getting cash out and closing in 20 days. I looked at the loan estimate and the estimated appraisal value. I expressed that the home would not appraise for what they were estimating. He pressured me, assuring me that it would be ok and that I needed to put a deposit on the appraisal of $400 that I would get back at the end of the process. The appraisal was done and I never heard anything else from Shield. When I logged in to my pending mortgage account, it had been deactivated with a note stating that the loan was not able to be completed. Still no word from Shield. I reached out to Mr. ********* as well as the loan processor, ****** ****** via email but received no response. I left a voice mail for Mr. ********* and received a call back explaining that the because the appraisal didn't come back like they thought, the refinance could not go through. I asked when the deposit on the appraisal would be credited back to to my card. He stated it would not be as the service had been performed and that was part of the risk I took. No, this is part of the risk that Shield took in their hard sell. I told them the home would not appraise for what they estimated and yet they pushed it forward, assuring me the refinance would go through. I want my $400 credited to my card and to not be solicited by Shield Home Loans again in the future.

Shield Home Loans is NOT a BBB Accredited Business.

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